1st/2nd Line Support Engineer

Posted 16 April by Clearwater People Solutions Ltd
Easy Apply
£25,000 - £32,000 per annum
Shoreham-by-Sea , West Sussex
Permanent, full-time

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Posted by Clearwater People Solutions Ltd

Attention: Passionate 1st/2nd Line Support Engineer Wanted!

Elevate your career in the dynamic world of IT Support! We're on the lookout for a driven 1st/2nd Line Support Engineer to thrive in our fast-paced environment.

Ready to make your mark? Read on and be part of something extraordinary!

Key Responsibilities for the 1st/2nd Line Support Engineer:

  • Assist technical support requests within the team
  • Meet and exceed SLAs
  • Ensure good communication with both customers and staff
  • Keep the IT Documentation up to date
  • Manage multiple tickets

Skills Required for the 1st/2nd Line Support Engineer:

  • Experience working with Microsoft technologies (incl. AD, Windows Server, 365)
  • Experience working with Network technologies (Firewall, Switches, Routers, Wi-fi)
  • 1st/2nd Line Service Desk Experience
  • Exceptional customer service skills and engagement and strong written and spoken communication skills
  • Ability to work independently and as part of a team
  • Working in a pressurised environment handling multiple tickets and incoming requests

If this is right for you, please apply for additional information or contact Thomas Edevane.

Reference: 52482955

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