1st / 2nd Line IT Support Analyst

1st / 2nd Line IT Support Analyst. Based in London my client is recruiting for an 1st / 2nd Line IT Support Analyst for an initial 6 months Fixed Term contract with possible permanent role (You will be on my clients payroll paying £32k-£34k pro-rata -please do not send in your CV if you are looking for a daily or hourly rate, this role would suit someone who is available now or at short notice).

Working as part of the IT team, you will be expected to resolve 1st and 2nd line support calls and to assist with resolving higher level calls. You will also be the onsite presence for desk side support to users based in London office. This is an onsite position.

You must have:

• At least one year of experience achieved within a similar professional working environment!
• Excellent communication and interpersonal skills.
• Microsoft Office 365 (necessary)
• Microsoft Windows 10 and 11 (necessary)
• Laptop Hardware
• Remote Access Technologies
• User Management
• Basic network infrastructure (e.g. patching AV equipment and laptop docks)
• Basic network administration tasks. e.g.
• Excellent trouble shooting skills.

Role involves:

• Dealing with all levels of staff via email, phone and face-to-face
• Liaise with other support departments regarding issues such as new starters and office moves
• Basic vendor relationships (e.g. in relation to telecoms or IT supplies)
• Using Top Desk ticket logging system, to log, manage and close tickets in a timely manner
• Creating, updating, maintaining documentation related to the service desk and support functions.
• Working with our in-house infrastructure and development teams on projects as required

Any experience in the legal sector would be highly desirable.

Please send your CV ASAP and I will get back to you!