? Import Export Customer Service Coordinator

Posted 13 March by First Choice Staff
Easy Apply

Import Export Customer Service Coordinator::

To be responsible for producing high quality customer service to all our customers, overseas partners and suppliers

Manage your time to ensure that priorities and targets set are achieved.


· Plan, direct and control all activities on a day to day basis.

· Ensure all Consignments are loaded onto computer system prior to arrival / departure either by EDI or manually, checking paperwork for accuracy.

· Maintain all files ensuring they are costed and invoiced prior to Import, Export, Delivery or release.

· Obtain relevant information from customers in order to complete customs clearance, delivery or release of cargo.

· Keep operational staff & Customers fully informed of any holds, exams or other areas which may cause delay to a shipment.

· Responsible for ensuring that all outstanding monies are collected prior to release/delivery of goods with overall responsibility in the collection of outstanding D/V including updating records.

· Provide transport companies with the relevant information to ensure customer delivery requirements are met.

· Develop constructive relationships with key customers and key suppliers, resolving any concerns and ensuring corrective action is taken.

· Maintain effective communication and relationships with overseas offices and partners.

· Identify and provide early warning to the manager of the relevant department, on any issues and problems that could have an adverse effect on deadlines.

· Liaise where appropriate with other departments to resolve any conflicting issues raised by customers and/or figures.

· Take ownership of all accounting issues and queries as and when directed by management

· Assist with insurance claims in line with company procedures as and when requested by management.

· Monitor incoming mail and highlight potential problem areas to relevant staff, delegating as appropriate, advising management as and when necessary..

· Complete month end routines as directed by manager.

· Action other ad hoc duties as requested by manager.

· Promote and maintain image, procedures and standards as set and with management

· ADDITIONAL DUTIES & RESPONSIBILITIES: Any other duties as requested by management


· Able to promote our clients corporate culture
· Able to work and meet deadlines
· Computer literate
· Able to implement and manage systems which further enhance our profile
· Possess team player qualities
· Possess good leadership skills
· Able to plan ahead
· A pro-active attitude
· Excellent customer service skills
· Excellent communication skills
· Fully conversant with Customs Entries
· Conversant with Port Health Requirements, CED, CVEDS etc
· European Road Freight experience preferred but not essential
· Export Experience also an advantage

Must have at least 3 years freight Experience pref with Freight Forwarder

Reference: 37195562

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