What we do

Zenith is the UK&rsquo;s leading independent leasing, fleet management and vehicle outsourcing business.
Whether it&rsquo;s trucks, vans or cars; a long-term commitment or an instant response, Zenith has the best people and the best tech in-house to ensure fleets are performing at their peak in the ever-changing landscape, 24/7/365.
We're independent, so we can be trusted to always do what's right for our customers. That's why we've been leading the way for 30 years.
Website http://www.zenith.co.uk

Who you'll work with

What we do
 We&rsquo;re the UK&rsquo;s number one independent specialist for vehicle mobility, with more than 30 years&rsquo; experience in the UK leasing industry.
We offer fully outsourced fleet management solutions for all types of vehicles. And, because we&rsquo;re independent of any vehicle manufacturer, we&rsquo;re free to offer any make, marque or model, with no conflict of interest, impartial to any drivetrain decision.
Find out about how we performed last year in our latest Annual Report and see the highlights in this video.
Zenith Annual Report 2023 How we do it At the heart of Zenith is our thriving culture, creating an environment where every colleague can be the best version of themselves.
We&rsquo;ve made significant progress on our ED&amp;I strategy, with initiatives to start the conversation, raise awareness and make a measurable difference to the diversity of our teams.
In 2022 we launched the Zenith Census, to see how closely we reflect the communities we serve today, and the opportunities for us to improve in the future.
Life at Zenith

What you'll get

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Zenith is an award winning, market leader in the fleet industry with an exciting and dynamic customer portfolio. We are the UK's leading independent vehicle leasing, outsourcing and fleet management provider and have been providing the UK with intelligent vehicle solutions for over 30 years. Our people are our greatest asset, and when it comes to them our main aim is for everyone to feel valued in the same way that we value our customers. When it comes to technology, standing still isn't an option, it is at the heart of our strategy. Our latest investment cycle, a 25 million four-year transformation programme, will ensure we meet ever-evolving service delivery expectations by developing the best online experience for all customers. We are currently looking for a self-motivated Software Test Analyst to join our Change &amp; Transformation team. You will have a passion for ensuring top-notch software quality who thrives in an agile environment. WHAT'S THE ROLE Work alongside squads of 8-12 to analyse requirements, design test plans, execute tests, and identify and report defects. Collaborate effectively in a fast-paced, iterative environment, adapting to changing priorities and delivering value quickly. Analyse requirements, user stories, and risks to create accurate test estimates and suggest optimal testing approaches. Utilise your expertise in test planning, test execution, defect management, and reporting to ensure all applications meet functional requirements. Expand your skillset by exploring automation testing practices, non-functional testing (performance, security, etc.), and various tools and applications. WHAT CAN YOU OFFER Testing experience with a strong understanding of SDLCs, especially Agile. Test automation experience is a preferable, but a willingness to learn is key. Sharp analytical and problem-solving skills to identify and resolve complex issues. Exceptional communication skills to collaborate effectively with stakeholders. A curious and innovative mindset to drive process improvement and explore new solutions. A collaborative and diplomatic team player who thrives in an open and supportive environment. SALARY &amp; BENEFITS Salary between 35,000- 45,000 per annum (depends on experience) &amp; Annual bonus Opportunities for professional development and career growth 24 days annual leave &amp; 1 day birthday leave plus the option to buy more Private Medical Cover Life Insurance Breakdown cover Dental and Health cash plans Critical Illness cover Tech Scheme Car Sacrifice scheme Cycle to work scheme Season ticket loans Perks at Work - save money on everyday essentials with access to a shopping discounts site Support for your wellbeing- we provide a range of tools and resources to support you to look after your own health, whether this be mental, physical, financial or social and help you get back on track. This includes access to and onsite GP &amp; Masseuse, Employee Assistance Programme, Pensions advice, Funded HRT Treatment, and Mental Health First Aiders Sports and Social club - Company/Team activities Agile working Free parking Onsite bistro Equality, Diversity &amp; Inclusion networks SOUND LIKE THE RIGHT OPPORTUNITY FOR YOU? APPLY NOW! We want to positively encourage differences in Zenith and believe it is critical to our success as a company. Zenith is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

Test Analyst

Are you looking for a career with an employer who values their team? One that offers a clear path to career growth? A company that's just been awarded 'Large Business of the Year' at the Yorkshire Post's 2022 Excellence in Business Awards? Look no further than this exciting opportunity at Zenith! At the heart of our Consumer division, our Defleet team is dedicated to turning challenges into triumphs when it comes to supporting customers at the end of their vehicle contracts. In the position, you will put your customer service and problem solving skills to the test, taking ownership for managing and resolving customer inquiries related to contract damage invoices. Your day-to-day will involve diving deep into investigations, resolving invoice issues, and ensuring that you deliver great customer outcomes. Based at our state-of-the-art Kirkstall Forge head office, conveniently located just 6 minutes away from Leeds city centre, this position comes with a competitive salary package of 24,079 along with a range of fantastic perks. From private healthcare post probation to a 1,400 annual bonus, first-class onsite facilities, and free car parking, we've got you covered. And that's just the beginning. With opportunities to immerse yourself in customer contracts and the BVRLA (British Vehicle Rental and Leasing Association) guidelines, you'll be set for a rewarding career. Why Zenith? Because we're forward-thinking, and dedicated to both our employee and customer experience. We're not just about leasing vehicles; we're about leading in excellence. From resolving complex cases to creating impactful customer journeys, your role is pivotal. So, what will you be doing? You will work on your caseload of end-of-contract damage-related invoice queries and vehicle disposal tasks. Your days will be filled with investigating customer queries, cross-referencing vehicle inspections, and taking charge to resolve 6 cases daily You will provide exceptional phone and email-based service to our customers, guiding them through the process from the moment their query is received to the final resolution of their invoice concerns Your role will not only involve problem-solving but also the creation of clear and accurate documentation About You A passion for customer service, placing customers at the core of everything you do Outstanding communication skills, both verbally and in writing Experience in managing disputes or complaints is a plus A keen eye for detail and a commitment to accuracy The ability to stay calm and resilient, even in high volume situations The good stuff…benefits! Salary up to 24,079 Company Bonus on top of salary Agile working / Hybrid working after successful probation period. 24 days holiday, which increases with length of employment Your birthday off! A great pension contribution by Zenith (6.25%) Private Medical Insurance as standard Life Cover Access to our own Zenith GP? - on site and virtual for self and immediate family Massages? on site Zenith AA breakdown cover? Excellent referral scheme if you recommend a friend to us Sports and Social club - Company/Team activities Free parking Onsite bistro Equality, Diversity &amp; Inclusion networks Perks at Work - save money on everyday essentials with access to shopping discounts Flexible Benefits include Buy / Sell Holidays Critical Illness cover Dental Cove?r Cash Plan Cycle to Work Scheme? Tech scheme ? Season ticket loans So, if you want to be part of a great team, in a busy, profitable, growing company, then what are you waiting for? We can't wait to hear from you! We want to positively encourage differences in Zenith and believe it is critical to our success as a company. Zenith is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

Customer Service Administrator

Zenith is an award winning, market leader in the fleet industry with an exciting and dynamic customer portfolio. We are the UK's leading independent vehicle leasing, outsourcing and fleet management provider and have been providing the UK with intelligent vehicle solutions for over 30 years. Our people are our greatest asset, and when it comes to them our main aim is for everyone to feel valued in the same way that we value our customers. We are currently looking for an experiencedTransformation &amp; Change Leadto join our Commercial Transformation &amp; Change team. This is a newly created position to support the growth of the team and deliver successful change projects within the commercial vehicle division. Key dimensions of the role Use project management, change management, and process improvement methodologies to facilitate successful business change Define detailed business requirements ranging from small-scale to strategic transformational change, supporting Group Tech &amp; Change to develop into technical specifications where applicable Identify, validate, and quantify business change requirements, leading to an accept or reject decision Develop and execute plans based on the specific solution, ensuring business change projects and customer implementations are delivered effectively and on time Adopt a change management approach, ensuring project teams, stakeholders and impacted individuals are engaged throughout Facilitate meetings and workshops with customers and/or relevant internal stakeholders Manage projects through to completion ensuring plans, action logs and RAIDs are updated in line with agreed frequencies Facilitate and participate in divisional UAT, training and sign-off as appropriate Complete project close activities, reviewing the success and identifying lessons to be learned Support in the development of team processes, templates, and ways of working Provide training and support to enable other team members to successfully deliver their projects Represent the commercial division at Group Tech &amp; Change prioritisation session Deliver successfulchange projects within the commercial vehicle division Support the effectivedelivery of group-wide transformational projects into the commercial vehicle division Onboard new customers into the Zenithcommercial vehicle division Implement new solutions for existingcommercial division customers Promotecontinuous improvement across the commercial division You will do a great job if you Fully understand the purpose, scope, objectives, benefits, measures and impact of the changes that I am responsible for and involved in Find the balance between project management, change management and process improvement, appropriate to each change I deliver Ensure activities and deliverables relevant to the change are planned and executed Deliver against key milestones and overall project timescales Ensure changes are sustainable and fully adopted by the business Fully engage colleagues and customers, receiving great feedback on the impact I have had Enable other team members to achieve the same What you will bring with you Considerable experience in at least one of project management, change management and process improvement methodologies. Ideally able to demonstrate some experience in all three Uses both logical and lateral thinking to find the best solutions Able to manipulate and interrogate data Excellent facilitation skills, with experience of running results driven workshops with senior stakeholders Able to deliver complex concepts in simple and understandable terms Excellent communication skills, with the ability to challenge and influence at all levels Able to work independently and use initiative Able to prioritise and manage competing demands Strong Microsoft Office skills (Teams, Excel, Word, PowerPoint, Project) Reward Basic Salary from 48,000 Company Bonus Agile working, minimum requirement to be in the office every Wednesday Company car/car allowance Agile working Onsite GP &amp; Masseuse Private Medical Cover Life Insurance Gym membership discount Breakdown cover Tech Scheme Eye Test Cycle to work scheme Perks at Work 24 days annual leave &amp; 1 day birthday leave Company/Team activities Free parking Onsite bistro Equality, Diversity &amp; Inclusion networks Employee Assistance Programme

Transformation & Change Lead 

Do you have experience in HGV accident, breakdown &amp; recovery? Are you looking for a role with an industry-leading business? One that invests in the best people to deliver the very best service? Zenith is the UK's leadingindependent leasing, fleet management and vehicle outsourcing business and we are growing FAST! We offer fully outsourced fleet management solutions for all types of vehicles including motorbikes, cars, vans, trucks and specialist vehicles; a unique serviceproposition in the industry. So, what's the role? The Breakdown &amp; Defect Controller is activelycommitted to Zenith and its Customers to provide emergency assistance by proactively managing roadside and onsite breakdowns as well as urgent defects, ensuring that such incidents are expedited in the fastest manner possible and the vehicle is returned to service without undue delay. This is a professional role working in a very busy fleet managementenvironment. The ideal candidate will be supported but must have the ability to self-manage whilst working under pressure. Workingcollaboratively and supporting the wider team and departments to ensure that the highest standard of service is achieved. Day to day - what you can expect: Working a 4 on, 4 off shift pattern 9am-9pm &amp; 12pm-12am Accepting emergency roadside/onsite breakdowns or urgent defects on vans, trucks and trailers. Ensuring that each event is managed through to completion, by accurately logging all details and allocating in line with agreed timelines to a network of third party suppliers and manufacturers Ensuring that correct suppliers are used, and thatall breakdowns and urgent defects are progress chased and constant communication of work progress is made to the Customer Being mindful of each Customer's service contract obligations/operating requirements and reacting appropriately within agreed guidelines The ideal candidate will: Have experience of managing commercial/HGV emergency breakdowns from a similar breakdown &amp; recovery or workshop / fleet managementenvironment Have excellent verbal &amp; written communicationskills at all levels Excellent telephone based customer serviceskills Have time management &amp; organisationalskills Have well developed microsoft office skills Ability to work in a fast paced and demanding workingenvironment Reward: Basic Salary: 29,200 Company bonus AA Breakdown Cover Private Medical Cover Life Insurance Free On-site Parking On-site GP On-site free massages Tech Scheme 24 days annual leave your birthday off!