What we do

SSCL is the market leader in critical business support services for the UK public sector. Operating at size and scale since 2013, SSCL has delivered over &pound;750 million of savings - providing more funds for front line public services. We transform services using digital solutions and innovative technology, developing platforms that enable flexibility to meet the changing needs of our Government, Defence and Police clients.
We employ around 3,000 people who sit at the heart of our business strategy. Their passion and connection to our values and our purpose is what sets us apart and puts SSCL in the Top 20 of GPTW large workplaces. &lsquo;Living SSCL&rsquo; means we deliver social value within our services and work with our clients and community partners to support programmes such as education and employability initiatives across the UK.

External links

How are your customer service and administration skills? If you have considered moving into a financial role but haven't yet gained that experience, this could be the perfect progressive opportunity for you! Shared Service Connect Limited (SSCL) are looking to grow their service delivery team again. We have openings for a number of Customer Service Advisors who will be responsible for financial transactional activities. These will include bank reconciliations, inputting and posting general ledger journals, creating invoices, credits and statements, debt collection activity and management of third party money activities for SSCL Clients. Key Working Benefits: Flexible Work Arrangement: Work from home, with a requirement to attend the Blackpool office one day a week. Office visits will be a little more frequent during training. No Weekend Work: Monday to Friday only. Full-Time - 37.5 Hours: 5 days a week, 8-hour shifts with a half-hour lunch break. Part-Time : Consideration will be given for job shares and flexible working patterns. 3% Flexible Benefit: This can be taken in cash or converted to a benefit/s (your choice). Training and Development: Working in an environment that offers training and encourages personal development What you'll be doing: Maintaining records and filing systems, retrieving information as required Resolving validity queries from clients and customers (change of address, sending copy invoices etc) Bank statement reconciliation and collections Taking messages, dealing with enquiries via email and phone and resolving or raising escalations where relevant. Supporting in the production of weekly and monthly project control information What you’ll bring: A 'can do’ attitude to handling your own workload and meeting deadlines. A willingness to support other team members to achieve the team objectives Good Microsoft Word and Excel skills A flair for communicating clearly and concisely with people at all levels both internally and externally Takes pride in delivering high quality and accurate tasks It would be great if you had: Experience of working within a finance administration environment Familiar with Oracle Employment Type: Full-time, Permanent Location: Blackpool and Home Working Security Clearance Level: SC Internal Recruiter: Rachel Salary: 24,167 inclusive of 3% flex fund Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund Loved reading about this job and want to know more about us? SSCL is the market leader in critical business support services for the UK public sector. Operating at size and scale since 2013, SSCL has delivered over 750 million of savings - providing more funds for front line public services. We transform services using digital solutions and innovative technology, developing platforms that enable flexibility to meet the changing needs of our Government, Defence and Police clients. We employ around 3,000 people who sit at the heart of our business strategy. Their passion and connection to our values and our purpose is what sets us apart and puts SSCL in the Top 20 of GPTW large workplaces. 'Living SSCL’ means we deliver social value within our services and work with our clients and community partners to support programmes such as education and employability initiatives across the UK.

Customer Service Advisor 

Do you have a background within a Service Desk environment and are you looking for your next challenge? Now is a great time to join the SSCL family as we have once again been recognised as one of the Top 25 UK's Great Places to Work! We are looking for two experienced 1st or 2nd Level Service Desk Analyst or Application Support Analysts to resolve user queries and support both clients and internal staff. The key functions of this role will involve incident management, rather than applying fixes and directing those queries to the correct supplier for resolution. All whilst delivering a first-class customer service, by providing advice and guidance. This hybrid role will be based from home three days a week, with the team working out of our modern Newport offices every Tuesday and Wednesday. Therefore, all applicants will need to be based within a commutable distance from site. What you'll be doing: Investigating incidents and arranging for the relevant suppliers to provide fix Maintaining user access and system configuration Complete reports regards starters, movers and leavers and granting appropriate levels of access Managing incidents via Service now Delivering outstanding service levels to customers that creates trust and confidence Effectively handling complaints with patience and providing reassurance What you will bring: Previous experience within a Service Desk or Application Support environment Self-motivation to deliver a high-quality customer service in a professional manner An adaptable communication style to build strong relationships with colleagues and clients An ability to work to set policies and procedures, whilst delivering a timely service Effective problem solving skills Efficient organisational skills It would be great if you had: Information Technology based degree ITIL If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you! Employment Type : Full-time, Permanent Location : Newport Security Clearance Level : NPPV2 Internal Recruiter : Mark Salary : 25750 Benefits : 25 days annual leave with the choice to buy additional days, life assurance, 6% pension, and 3% flex cash fund Although this role is advertised as full-time, we support many ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. Loved reading about this job and want to know more about us? SSCL is a leader in critical business support services for the largest Government departments, Defence, Police and CITB across the UK. We provide digital solutions and Innovation and Advisory services to improve end to end employee services including HR &amp; Payroll, Finance, Procurement, Pensions Administration and Resourcing Services - enhancing the customer experience, enabling smarter public services. We employ more than 3,000 people who, with their in-depth client knowledge and our collaborative approach, sit at the heart of our business strategy. SSCL operates at size and scale across the UK Public Sector and has already delivered savings of just under 300m - providing more funds for front line public services. We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida, the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format. If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.

IT Functional Support Analyst

Join Our Team as a Solution Owner for Defence and Governance Services! Are you ready to tackle a dynamic role where you can find yourself at the forefront of crafting innovative IT solutions for the Police, Government, and Defence sectors? We are seeking a versatile and proactive IT Solutions Owner to join our Solutions Architecture Team within our esteemed IT department. As a Solution Owner, you'll play a pivotal role in driving the ownership and governance of solutions across the business. Your prime accountability will be to analyse business requirements and transform them into meticulously costed solutions and approaches. You'll be the linchpin between technology leads and the business sector, ensuring seamless communication and alignment of priorities. What you will be doing: Own the entire IT solution proposition, encompassing application, technology, service, and security whilst maintaining a comprehensive view of project and programme pipelines, finding opportunities and ensuring smooth transitions to solution delivery. Collaborate closely with partners to identify solution requirements and develop key case studies for future solutions. Lead scoping efforts for projects, attending discovery meetings and capturing crucial technical and business requirements. Drive continuous improvement of bid and IT change processes, giving to enhanced efficiency and effectiveness. What you will bring: Proficiency in API Management solutions. Expertise in cloud infrastructure and applications, including SaaS, PaaS, and IaaS solutions. A deep understanding of integration techniques, particularly APIs, ensuring practical and effective solution integrations. Proficiency in solution modeling, or the ability to clearly communicate solution diagrams. It would be great if you had: Previous experience as a Pre-Sales Solution Architect, Technical Pre-Sales, or similar roles. Experience working with enterprise solutions and multiple partners.Previous roles in outsourced IT service businesses, especially within Defence, Police, or Government sectors. Outstanding communication, interpersonal, and presentation skills. Proven track record of influencing and persuading customers at all levels. If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you! Employment Type : Full-time, hybrid. 1-2x per month in the office. Location: Flexible based on your location Security Clearance Level: SC &amp; NVPPV2 Internal Recruiter: Stina Salary: 65,000 - 75,000 Benefits: 5,400 car allowance, 25 days annual leave with the option to buy additional days, private medical, life assurance, pension, and generous flexible benefits fund Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. Loved reading about this job and want to know more about us? SSCL is the market leader in critical business support services for the UK public sector. Operating at size and scale since 2013, SSCL has delivered over 750 million of savings - providing more funds for front line public services. We transform services using digital solutions and innovative technology, developing platforms that enable flexibility to meet the changing needs of our Government, Defence and Police clients. We employ around 3,000 people who sit at the heart of our business strategy. Their passion and connection to our values and our purpose is what sets us apart and puts SSCL in the Top 20 of GPTW large workplaces. 'Living SSCL’ means we deliver social value within our services and work with our clients and community partners to support programmes such as education and employability initiatives across the UK. We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida, the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format. If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.

Solution Owner

Join Us as a Senior Database Administrator - Oracle e-Business Suite! Are you an experienced Senior Database Administrator eager for your next career move? If so, we have an exciting opportunity for you! We are at the forefront of a major transformation project, supporting the Ministry of Defence's Oracle environment using OCI and Azure. As a key player in this initiative, we are dedicated to enhancing our services as a provider of HR and Payroll solutions to the Armed Forces. As a Senior Database Administrator with a focus on Oracle, you will play a crucial role in ensuring the smooth operation of our database systems. What you will be doing: Overseeing issues and changes resulting from live incidents, transformations, maintenance, or approved change requests. Supporting our Oracle e-Business Suite by installing, configuring, and maintaining Oracle database software and related products. Collaborating with developers and system architects to seamlessly integrate database systems with other IT infrastructure components. Performing regular database backups, recovery procedures, upgrades, and patches in accordance with standard processes. Troubleshooting and resolving database-related issues with a dedication to timely incident resolution. Documenting database configurations, procedures, and standard processes for effective knowledge transfer within the team. Providing out-of-hours support as part of an on-call rota. What you will bring: In-depth knowledge of Oracle database architecture, installation, configuration, and performance tuning. Experience with Oracle e-Business Suite. It would be great if you had: Oracle certifications (e.g., OCA, OCP). Familiarity with Oracle Cloud and other cloud-based database solutions. If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you! Employment Type: Full-time hybrid, 2-3 days onsite per week Location: Gosport or Newport, whichever site is closest to you Security Clearance Level : DV MoD Internal Recruiter: Stina Salary: 48,000 - 58,000 Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. Loved reading about this job and want to know more about us? ?SSCL is the market leader in critical business support services for the UK public sector. Operating at size and scale since 2013, SSCL has delivered over 750 million of savings - providing more funds for front line public services. We transform services using digital solutions and innovative technology, developing platforms that enable flexibility to meet the changing needs of our Government, Defence and Police clients. We employ around 3,000 people who sit at the heart of our business strategy. Their passion and connection to our values and our purpose is what sets us apart and puts SSCL in the Top 20 of GPTW large workplaces. 'Living SSCL’ means we deliver social value within our services and work with our clients and community partners to support programmes such as education and employability initiatives across the UK. We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida, the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format. If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.???