What we do

Reassured employs over 800 amazing people across our Basingstoke, Portsmouth, Manchester, Southampton, Bristol, Bournemouth and Chester sites, arranging Life Insurance and protection products for thousands of new customers each and every month. We are the sales force behind many major brands and convert higher than our competitors with high standards in compliance and market leading customer and quality measures. We bring personality to protection. We&rsquo;ve been recognised in the Best Companies to work for seven consecutive years. Our culture is honest, resilient, authentic and good humoured. We are committed to personal development and have a wide range of roles for people at varying levels of ability. We have plans to grow past 1000 employees across all of our sites because that will allow us to protect more families throughout the UK, so keep an eye out on our Careers page!

What we stand for

Our mission is to bring personality to protection.

What you'll get

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Sales Consultant - 3 day weekend, every other week - Chester 30,000 basic salary with total earnings up to 60,000 inc. bonus! Winning culture with individual and team incentives Would you love the opportunity to develop your sales skills and have a 3 day weekend every other week? We have introduced an exciting opportunity to be able to have in effect up to 54 days leave for the year. Reassured is hiring sales professionals that are looking for a fresh challenge in 2024. If you are looking to work for a market leading company where you can continue your sales journey and grow your skillset even further, we can provide you with that next step. Reassured Ltd is the largest protection intermediary in the UK with established locations in Basingstoke, Portsmouth, Southampton, Manchester, Bristol, Bournemouth, Leeds and Chester that prides itself on providing the best in our industry with over 75,000 Trustpilot reviews and a 4.8 TrustScore - our customers speak for us! A day in the life of your new role The role is outbound, B2C sales from internet generated customer enquiries, selling life insurance and other protection products. The role will entail: • Helping customers understand the importance of life insurance and highlighting the benefits of our products and services. • Performing fact finds, providing quotes and arranging life insurance policies for customers over the phone, in line with our sales process. • Embrace and demonstrate our core values. For example, by showing integrity, having resilience, and adopting a growth mindset. Skills and Experience • It is essential that you are good communicator, passionate about sales and experience of working to and achieving targets • Having a successful career in outbound sales and being able to demonstrate that you have consistent achievement of targets • Self-motivated • Enjoys working in a fast-paced environment • The ability to work individually within in a team Benefits What each employee does at Reassured matters. Therefore, we will offer you career development, progression, and company-wide incentives to reflect this. Crucially we believe in developing your career and clearly lay out the path for you to be successful and progress. You will have the opportunity to work within a successful, award winning and growing company. Benefits include - Medical Cash Plan Death in Service Plan (3x your basic salary) Referral scheme up to 2,400 a year per referral (unlimited additional bonus potential) Annual Pay Reviews Self-promote scheme - your sales progression is in your hands! 9 Day Fortnight - have a 3- day weekend, every other week! Bespoke Corporate Induction into the company Christmas and Summer parties for the whole company The option to take on an Apprenticeship after 12 months Employee Assistance Programme provided to all employees from day one Winning culture with individual and team incentives - daily, monthly and quarterly. 53 amazing employees taken on holiday! All expense trips abroad each quarter Previous trips include: Dubai Madrid Paris Milan Athens Apply today to make the best decision in your sales career!

Sales Consultant

Basingstoke/Hybrid You will be responsible for helping us consistently deliver an exceptional service that puts the fair treatment of the customer at the heart of the business. As a Senior Complaints officer, you will assist the complaints Team leader to inspire, mentor, and lead the complaints handling team to provide a best-in-class complaint handling service. This role will be engaging with customers, colleagues, and management to ensure complaints are fully investigated and that we deliver fair customer outcomes in adherence with FCA regulations in a professional and timely manner. Responsibilities • Responsible for delivering good customer outcomes that are consistent with Consumer Duty • To investigate and resolve customer complaints in accordance with internal procedures and timescales, regulatory guidelines and Treating Customers Fairly (TCF) principles. • Manage personal delivery of decisions and recommendations to resolve customer's problems and diffuse potential risks to business reputation and customer satisfaction. • Maintain central records of complaints and decisions/outcomes with a view to identifying opportunities to improve service to customers. This includes upkeep of the Complaints CRM. • Abide by all regulatory and compliance requirements in carrying out the requirements of the role, informing stakeholders where relevant e.g. Financial Ombudsman Service (FOS). • Thoroughly analyse Management Information (MI) to identify trends, issues etc, to highlight opportunities to improve our service and reduce complaints. • Keep sufficient records to demonstrate due considerations to the TCF outcomes • Liaise with all departments enabling complaints to be resolved. • Send letters to complaint customers in accordance with regulatory timescales. • Work Compliance email queue, investigating and resolving enquiries from customers and insurers and other departments. • Work in accordance with any KPIs as notified from time to time. • Effectively manage workload and time. Relationships • Working and building relationships with the Compliance, Complaints &amp; QA teams. • Responsible for the supervision of the Remediation Team • Assistance and support with growing and maintaining these relationships can be sought from the Complaints team leader and the Complaints and Remediation Manager Knowledge, Skills &amp; Experience • Experience gained within a similar complaint handling role or regulatory role within the financial services arena • Excellent written and oral communication skills • Previous financial services sales experience within the direct sales environment. • IT literate - especially with MS Word, Outlook and Excel • A willingness to learn a working knowledge of the FCA handbook, in particular Insurance Conduct of Business (ICOBs), DISP, PRIN (in particular Treating Customers Fairly). Key Competencies • Customer focused. • Attention to detail, accuracy and the ability to prioritise to tight deadlines • Excellent communicator with a calm and patient outlook • Accuracy in gathering and recording of all information with great attention to detail. • Ability to analyse information and make clear decisions • Ability to recommend actions to prevent future complaints • Commercially aware • Strong presentation skills • Tact, discretion and respect for confidentiality • A clear telephone manner and excellent letter writing ability • The ability to communicate with all levels of staff &amp; management • Proactive, not reactive, approach to work • The ability to work in a team and lead from the front • Prepared to go the extra mile to complete work • Thrives on activity and enjoys working in a fast-paced environment. • Punctual, flexible and a positive 'can-do’ attitude. Qualifications • Educated to GCSE level or equivalent • Previous complaint handling experience.

Complaints Officer

Sales Consultant - 3 day weekend, every other week - Bournemouth 30,000 basic salary with total earnings up to 60,000 inc. bonus! Winning culture with individual and team incentives Would you love the opportunity to develop your sales skills and have a 3 day weekend every other week? We have introduced an exciting opportunity to be able to have in effect up to 54 days leave for the year. Reassured is hiring sales professionals that are looking for a fresh challenge in 2024. If you are looking to work for a market leading company where you can continue your sales journey and grow your skillset even further, we can provide you with that next step. Reassured Ltd is the largest protection intermediary in the UK with established locations in Basingstoke, Portsmouth, Southampton, Manchester, Bristol, Bournemouth, Leeds and Chester that prides itself on providing the best in our industry with over 75,000 Trustpilot reviews and a 4.8 TrustScore - our customers speak for us! A day in the life of your new role The role is outbound, B2C sales from internet generated customer enquiries, selling life insurance and other protection products. The role will entail: • Helping customers understand the importance of life insurance and highlighting the benefits of our products and services. • Performing fact finds, providing quotes and arranging life insurance policies for customers over the phone, in line with our sales process. • Embrace and demonstrate our core values. For example, by showing integrity, having resilience, and adopting a growth mindset. Skills and Experience • It is essential that you are good communicator, passionate about sales and experience of working to and achieving targets • Having a successful career in outbound sales and being able to demonstrate that you have consistent achievement of targets • Self-motivated • Enjoys working in a fast-paced environment • The ability to work individually within in a team Benefits What each employee does at Reassured matters. Therefore, we will offer you career development, progression, and company-wide incentives to reflect this. Crucially we believe in developing your career and clearly lay out the path for you to be successful and progress. You will have the opportunity to work within a successful, award winning and growing company. Benefits include - Medical Cash Plan Death in Service Plan (3x your basic salary) Referral scheme up to 2,400 a year per referral (unlimited additional bonus potential) Annual Pay Reviews Self-promote scheme - your sales progression is in your hands! 9 Day Fortnight - have a 3- day weekend, every other week! Bespoke Corporate Induction into the company Christmas and Summer parties for the whole company The option to take on an Apprenticeship after 12 months Employee Assistance Programme provided to all employees from day one Winning culture with individual and team incentives - daily, monthly and quarterly. 53 amazing employees taken on holiday! All expense trips abroad each quarter Previous trips include: Dubai Madrid Paris Milan Athens Apply today to make the best decision in your sales career!

Sales Consultant - 3 day weekend, every other week - Portsmouth 30,000 basic salary with total earnings up to 60,000 inc. bonus! Winning culture with individual and team incentives Would you love the opportunity to develop your sales skills and have a 3 day weekend every other week? We have introduced an exciting opportunity to be able to have in effect up to 54 days leave for the year. Reassured is hiring sales professionals that are looking for a fresh challenge in 2024. If you are looking to work for a market leading company where you can continue your sales journey and grow your skillset even further, we can provide you with that next step. Reassured Ltd is the largest protection intermediary in the UK with established locations in Basingstoke, Portsmouth, Southampton, Manchester, Bristol, Bournemouth, Leeds and Chester that prides itself on providing the best in our industry with over 75,000 Trustpilot reviews and a 4.8 TrustScore - our customers speak for us! A day in the life of your new role The role is outbound, B2C sales from internet generated customer enquiries, selling life insurance and other protection products. The role will entail: • Helping customers understand the importance of life insurance and highlighting the benefits of our products and services. • Performing fact finds, providing quotes and arranging life insurance policies for customers over the phone, in line with our sales process. • Embrace and demonstrate our core values. For example, by showing integrity, having resilience, and adopting a growth mindset. Skills and Experience • It is essential that you are good communicator, passionate about sales and experience of working to and achieving targets • Having a successful career in outbound sales and being able to demonstrate that you have consistent achievement of targets • Self-motivated • Enjoys working in a fast-paced environment • The ability to work individually within in a team Benefits What each employee does at Reassured matters. Therefore, we will offer you career development, progression, and company-wide incentives to reflect this. Crucially we believe in developing your career and clearly lay out the path for you to be successful and progress. You will have the opportunity to work within a successful, award winning and growing company. Benefits include - Medical Cash Plan Death in Service Plan (3x your basic salary) Referral scheme up to 2,400 a year per referral (unlimited additional bonus potential) Annual Pay Reviews Self-promote scheme - your sales progression is in your hands! 9 Day Fortnight - have a 3- day weekend, every other week! Bespoke Corporate Induction into the company Christmas and Summer parties for the whole company The option to take on an Apprenticeship after 12 months Employee Assistance Programme provided to all employees from day one Winning culture with individual and team incentives - daily, monthly and quarterly. 53 amazing employees taken on holiday! All expense trips abroad each quarter Previous trips include: Dubai Madrid Paris Milan Athens Apply today to make the best decision in your sales career!