Working at Kura

We’ve been a market leading provider of outsourced contact centre services and software solutions for a number of the world’s most successful brands.

Following a successful management buyout of the company we’re on a journey to build a unique business in our industry.

We provide award winning people and technology solutions that enable our clients to provide great service and grow their customer base.

We have over 1,300 team members who live and breathe our values of:

Communication
Vulnerability
Learning
Courage
Accountability

What makes us different?

Kura is in business because we want to help people to develop and reach their full potential. We’re building a culture that shifts the mind-set from focusing on “things and stuff” to “people and behaviour”.

We call this process “Crossing the Bridge”. Our vision is, to one day, be recognised as “Unrivalled in Developing People”.

We help our clients and their customers every day – wherever, whenever and however they need. Have a look at our menu – we’re sure you’ll find something appetising.

Kura’s Customer Value offering. Business growth by delivering world class sales and customer service.

Customers now expect, and increasingly demand, companies to provide them with outstanding value and service. Businesses need to be more in tune with their customers, or risk losing them.

Our people are central to everything we do. Our people, along with our innovative thinking, provide customer service and sales solutions that will grow your business and enrich your customers.

Our clients span all sectors. Recently we have delivered:

Award winning sales centre of excellence.
87% improvement in sales conversions.
Won back more than 200k customers.
Created new, innovative, sales channels.
Generated new customer growth.

At Kura, we’re in business because we want to help people to develop and reach their full potential. There are a variety of ways we do this which starts from the day you become a member of the team.

If you join as an advisor on any of our client groups (and we do we have quite a few which means a huge amount of opportunity for our people) we make sure you are “fighting fit” for the role.

Let’s talk about what we will do for you…

Joining as an advisor…

You will have a structured training programme
Don’t be put off by the “structured” part, that just means we have a plan to make sure you know everything you need to know before you talk to our customers.

Management Development Training

Well, we train all our managers in-house through our on-going management development programmes. By designing this in-house it means we’re really connected to what our Managers need.

So what area do you fancy going in to as it’s not always operations – Do you fancy:

Training
Management
HR
Marketing
MI

If you show the desire we will provide a mentor from the relevant area who will help you develop your skills and knowledge and ultimately be your “guide”.

All our mentors take pride in successfully developing people so you are guaranteed the same level of commitment from them as what you put in!

Secondment opportunities:

As we continue to grow we have a lot of secondment opportunities within different areas of the business. A key fact…We promoted 70% of our Managers internally.

We love to feel and know that we have helped someone in their career and given them the opportunity and right development to shine!

We believe that by providing performance focussed 121’s for everyone, on the job-coaching and personal development opportunities that we will deliver a phenomenal service for our people, clients and customers.

So that’s a whirlwind review of what we do for you and how important learning is for us as business. We haven’t even talked in-depth about how much coaching you receive or even the personal development plan we will put in place but you can find all that out when you join!!