Working at Domestic & General Group

For over a hundred years, Domestic & General have been a trusted provider of aftercare for millions of domestic appliances. Today, we’re the UK’s leading provider of appliance breakdown protection, developing products and services to meet your needs. We provide protection, maintenance and support for a broad range of domestic products and consumer electronics, ranging from televisions to washing machines to boilers. We look after 23.9 million products and, through our expert service network, we repair or replace 2.9 million appliances every year.

It’s our mission to keep your world running by delivering a service that never lets you down.

Our culture

What we do is only part of this story, how we do it will differentiate us.

From the frontline to the boardroom, we’ve worked together to define a culture that resonates with everyone and drives individual and business performance. Ignite, our culture and values programme, is an important part of our 5-year strategy and it defines how we all need to operate on a daily basis in order to achieve our mission and vision.

This means:

• Putting the CUSTOMER FIRST in every decision
• Collaborating as ONE TEAM no matter location or function
• Pushing ourselves and each other to be HIGH PERFORMING
• Taking PERSONAL ACCOUNTABILITY and delivering the right outcome
• Never compromising on TRUST & INTEGRITY

 

If we focus on our strategic priorities, live our values and put customers at the heart of everything we do, we will become the world-class organisation we envision, ready and able to serve our customers in a smarter future.

 

Wellbeing

Domestic & General are committed to enabling colleagues to find an effective work-life balance and build resilience through a broad and supportive wellbeing strategy.

We want to make sure everyone stays happy and healthy, both inside of work and out. When it comes to wellbeing, feeling good has a ton of benefits such as reducing stress and boosting confidence, self esteem and happiness. So what does this look like for our employees in practice?...

• Discounted benefit website which offers exclusive shopping discounts, cashback and travel services for all UK employees
• Employee Assistance Programme
• Discounts on D&G products
• Cycle to Work Scheme
• Salary Finance to support financial wellbeing
• Health Cash Plan
• Occupational Health
• Mental health services, including Mental Health Advocates in each office location

 

Career progression

At Domestic & General we aim high and expect our people to do the same. The only way to achieve our big ambitions is to make sure our people are progressing too. If you’re growing, we’re growing too.

We look for people who lead themselves with energy and commitment, who always strive to do their best. In return, we want to give you every opportunity to make your career here a successful one, whatever your plans are.

Because personal growth is important to us, you may be given the option of studying for industry recognised qualifications and accreditations, depending on your role.

 

Diversity & Inclusion

We know that to achieve our vision we need fresh ideas, different perspectives and the ability to challenge the status quo. Simply put, to truly understand the different needs and experiences of our diverse customer base, our workforce needs to reflect them.

We want to build a business where all our people are recruited, developed, recognised and rewarded fairly. We want Domestic & General to be known as a place where everyone can achieve their potential; a place where our people feel confident to speak up and influence positive change.

And a lot is changing at D&G. We have new, strong values that enshrine principles of integrity, accountability and teamwork, which will guide our work on diversity across all areas of our business. Our people have new opportunities to make their voices heard. In turn, our Board and leadership teams are committed to ensuring we hold ourselves accountable for the promises we make.

We want to deliver the best products and services to our customers; a diverse workforce in an inclusive organisation will help us achieve that