dnata is one of the world’s largest air and travel services providers. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 127 airports.
Offering ground handling, cargo, travel, and flight catering services in 35 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world.
In the financial year 2020-21, dnata’s customer-oriented teams handled 280,000 aircraft turns, moved 2.6 million tonnes of cargo, uplifted 16 million meals, and recorded a total transaction value (TTV) of travel services of US$ 62 million.
We strike a balance between doing things our way – leading to service consistency – and encouraging our people to use their initiative to find new and imaginative ways to solve our customers’ challenges.
First, we get everyone off to a common start. Every new dnata employee, regardless of location or company, receives consistent training on their first day.
However, we take things well beyond that initial induction. In our search for continual improvement, we look outside our own industry, actively partnering with other organisations to share knowledge and learnings - all with the aim of improving our employee experience and the service we provide our customers.
A creative and varied approach to learning inspires employees to interact with their customers in a fun, personable way.
We are proud that our reputation attracts talented and motivated people. However we know that it’s what we do afterwards that makes all the difference to them achieving their full potential.
With over 45,000 people in 35 countries, we’re one of the world’s largest air services providers. Our goal is to be the most admired but admiration, just like trust, must be earned. In cargo, ground handling, travel and catering, we commit to delivering the promises our customers make. Which means everyone performing at the top of their game, every day. Do you have what it takes to bring out the best in those around you?