Zurich Insurance Group is one of the world’s largest insurance groups, and one of the few to operate on a truly global basis. Our mission is to help our customers understand and protect themselves from risk.
With about 55,000 employees serving customers in more than 170 countries, we aspire to become the best global insurer as measured by our shareholders, customers and employees.
Worldwide credentials
If you use our help, you’ll become one of millions of customers safe in the hands of an insurer that forms part of a leading global insurance group. We’ve got more than 130 years’ experience of giving people the financial answers they’re looking for, and you’ll find us in more than 170 countries.
And to make sure that help’s always there, we have about 60,000 employees worldwide, including 11,000 in the UK.
Mission
We’re working to become the UK’s leading provider of financial services, giving you customer service you’ve never experienced before.
We’re committed to ‘doing the right thing, in the right way and for the right reason’ for you, our employees and the communities we work in.
Business areas
We offer products and services across a range of businesses, in markets all over the world.
We’re a major provider of financial protection and we have especially strong positions in our key markets of North America and Europe.
Structure
Our Group structure reinforces our aspiration to be the leading global insurance group in our chosen general and life insurance markets.
We’re committed to ‘doing the right thing, in the right way and for the right reason’ for you, our employees and the communities we work in.
As a company Zurich is committed to creating a working environment where every employee has the opportunity to fulfil their potential. Where individual contributions are valued and where people are treated with courtesy, dignity and respect. And where employees’ wellbeing is of paramount importance. Explore the links below to learn more about our work in this area.
At Zurich we celebrate the diversity of our customers through a culture that embraces inclusiveness and allows people to bring their ‘whole self’ to work. To demonstrate their commitment to our diversity and inclusion (D&I) agenda, each of our employee networks is sponsored by a member of our Executive Team, and our UK CEOs form the steering group which shapes the D&I strategy.
Induction and professional training
All new joiners appointed to Zurich in the UK are required to attend a “Welcome to Zurich” induction experience. It is important that Zurich provides a consistent, informative and professional joining experience that meets regulatory requirements. There is also a Global New Joiner Programme that is used across the UK business areas to cement the vital relationship between the managers and team members.
All employees (where relevant to their role) are required to complete various annual on-line training programmes and tests including topics relating to industry regulation and Zurich’s code of conduct.
5,229 employees used Learning & Development during 2015, some 71.65 % of our people. Instructor-led courses in skills such as project management, communication, emotional intelligence and people management has been supplemented by access to on-line learning and a virtual library of business and personal skills materials, and regulatory training. A full range of diagnostic tools can also be utilised to improve individual awareness and team effectiveness.
We continue to promote the highest standards of competence and integrity through the provision of relevant qualifications for employees at all levels, encouraging completion of professional qualifications e.g. CII, CIPD, CIMA etc. This is reflected in our continued achievement of our Corporate Chartered Title through the CII, for our UKGI business.
Through the Zurich Community Trust we also offer innovative personal development opportunities. These range from month-long business assignments in India working with partner voluntary organisations, to participation in team challenges, to professional skills delivery through the Community Trust’s Skillshare programme.
Connect with Zurich