What we do

Kerridge Commercial Systems is growing and growing fast, new opportunities are available and change is required to continue on our journey of success. It s an extremely exciting time to be joining our business!
We re ranked No.37 in the Sunday Times HSBC international Track 200, a league table that ranks the top 200 of Britain s mid-market private companies in order of fastest growing overseas sales.
 As the market leader in developing and delivering fully integrated business management solutions our mission is simple: to design, implement and support high performance systems that enable our customers to source effectively, stock efficiently, sell profitably and service competitively on a Global scale.

What you'll get

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At KCS we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work.&quot; inspHire is a market leader in the development and provision of rental software environments for a variety of sectors addressing single or multi-branch operations, as well as catering for organisations with 'point-of-sale' hire desks and warehouses. Demonstrating inspHire products aimed at the SME space i.e. OnRent / inspHire Office. As Business Development Manager, you will liaise with internal and external stakeholders to win new business within inspHire and also have customers migrate to OnRent from Office Edition Key Responsibilities: Traditional BDM Responsibilities Deliver agreed annual sales target for Rental New Business Manage and co-ordinate all commercial aspects of new business daily, with a focus of driving sales into SME profile prospective accounts. Report and forecast at the sales meeting and via the CRM system the activity and opportunities that exist within your portfolio. Qualify your prospects, deliver tailored software demonstrations and expertly review their current state and future desired state and demonstrate the value our solutions will deliver in between. Identify Office Edition customers prime for migration to OnRent Provide detailed solutions meetings with any level of customers, from staff on the shop floor right up to c-level execs. Provide statement of works handovers to the professional services team ensuring your solutions and the customers needs are handed over accurately and precisely. You will be in control of all commercial aspects of the solution with the full support of the inspHire business Attend industry shows to showcase our products to prospective customers. OnRent BDM Responsibilities Liaise internally and externally to manage specific prospects and influence solutions. Reach out to new trial sign ups of OnRent within the set team KPI. Nurture prospective customers throughout their 30-day trial. This includes working through an onboarding plan to ensure the customer has their data imported and are trained in how to use the system. Ask the correct qualifying questions to prospective customers to ensure we are pairing their business with the correct software product in our portfolio. Maintain our business database by inputting new leads, trial sign ups and customers as they come in. Re-engage previous trialists and generate new business leads using telephone calls and other tools such as LinkedIn. Provide aftersales care and proactive customer management, to ensure all customers are using the system and remaining on board. Ensure customer retention is in line with business targets. Contact lost customers to understand their reasons for leaving, to pass on user feedback to our Product Management and Development teams to help us continuously improve our products and processes. Occasionally provide online demonstrations/onboarding sessions at 7am to prospective customers in Australia. Take part in ad-hoc projects/responsibilities as required by the Online Sales Manager. Keep up to date with all products in the rental division Key Requirements: Essential Strong commercial awareness in all areas Demonstrable experience of working in a software solution sales environment Excellent technical understanding from an application and technology perspective Demonstrable success in a similar role Excellent communication skills Ability to build effective relationships at all levels Proactive in approach Self-motivated Ability to hunt own leads Ability to deliver presentations tailored to audience needs Ability to work under pressure in a fast-paced environment Always display a &quot;customer first&quot; attitude Ability to troubleshoot and answer technical questions Approaches their work and their relationships with their colleagues with maturity, patience, and professionalism Consistently produce high quality and detailed work Desirable Knowledge of ERP or business IT systems Appreciation for all products and services in the inspHire offering Company Info inspHire is a business within the Kerridge Commercial Systems Group (KCS) and boasts global recognition as a specialist software provider; delivering fully integrated trading and business management solutions to companies in the rental industry - wherever they are in the world. With a unique depth of knowledge and experience in the rental industry, inspHire has a wide range of clients who rent, sell and service construction equipment and audio-visual and event products. Our pedigree has helped us develop state-of-the-art solutions, including two cloud subscription products, OnRent and Current RMS, which take our customers into a new era of flexible, scalable and readily available trading - wherever and however they work. Equal Opportunities KCS is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires us to adjust the recruiting process please do advise us when contacted. If this role is of interest to you please apply online. To all recruitment agencies: KCS does not accept agency resumes. Please do not forward resumes to our careers site or direct to KCS employee. KCS is not responsible for any fees related to unsolicited resumes.

Business Development Manager - Software

inspHire is a market leader in the development and provision of rental software environments for a variety of sectors addressing single or multi-branch operations, as well as catering for organisations with 'point-of-sale' hire desks and warehouses. inspHire is a market leader in the development and provision of rental industry software Support Analyst role provides business-to-business software application support Working in a global team supporting inspHire products as well as databases and reporting tools Communicating via multiple media - phone, e-mail, chat Creating documentation and delivering customer training where required Hybrid role - 40% home and 60% office based, potential for limited travel to customer sites Covering support hours between 8am and 10pm on a rota basis Your responsibilities include but are not exclusive to: Deliver a first-class service to our customers Answer questions and troubleshoot issues quickly and efficiently Provision of high-quality written &amp; verbal updates to customers on a regular basis Correctly set the customers’ expectations Deliver on promises Take personal responsibility for every case ensuring a proactive approach to resolution and ensure all parties are kept updated Proactive management of assigned cases Maintain excellent quality of cases with detailed notes Always display a positive and can-do attitude o Identify solutions and preventative measures to improve the customer’s experience o Ensure all cases are progressed in line with InspHire SLA’s/SLO’s Team Working: Proactively share knowledge, including creating knowledge documentation Help during times of leave/absence Share and deliver on service improvement opportunities Be curious to change, evolve and develop in ways that help us better serve our customers. Skills, Knowledge and Experience: Essential Good IT skills with demonstrable experience in a similar IT support role Knowledge of ERP or business IT systems Experience of supporting applications with MS SQL databases, including script/query writing Always display a &quot;customer first&quot; attitude Ability to work under pressure in a fast-paced environment Excellent communication skills, both written and verbal, to convey technical information in a clear and concise manner Ability to troubleshoot effectively and strive for first time resolution of issues. Desirable Knowledge of Crystal Reports Knowledge of Sage Accounting Solutions Appreciation for all products and services in the inspHire offering Experience in the Rentals industry Equal Opportunities KCS is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires us to adjust the recruiting process please do advise us when contacted. If this role is of interest to you please apply online. To all recruitment agencies: KCS does not accept agency resumes. Please do not forward resumes to our careers site or direct to KCS employee. KCS is not responsible for any fees related to unsolicited resumes.

Support Analyst

Role and specification overview: Part of the Kerridge Commercial Systems Group (KCS), inspHire boasts global recognition as a specialist software provider; delivering fully integrated trading and business management solutions to companies in the rental industry all over the world. Our pedigree has helped us develop state-of-the-art solutions, including our latest cloud subscription products, OnRent and Current RMS which aim to take our customers into a new era of flexible, mobile, and readily available trading - wherever and however they work. To help further grow these products, we are seeking a technically minded, solutions expert. Someone who’s proactive, has a passion for product design and the confidence to suggest areas for improvement in a fast-paced environment. Main Duties and Responsibilities: All duties of a support analyst, plus: Ensures all staff are successfully supporting the product. Provide support, technical support and training to team members who use support product, replying to inbound queries. Develop staff relationships that promote retention and loyalty. Deliver 121s to all support staff and provide support for career development Monitor all work queues to ensure a consistent, good quality service to our customers Closely monitor Support cases and Customer Feedback to feed this information back into the business. Work with internal stakeholders to resolve customer issues and improve processes. Focus on improving and delivering customer service to many customers Create help documentation and video content to help the customer base. The ideal candidate will have: Experience: Minimum of 2 years in a similar role or 5 years as Senior Support Analyst Education: A-Levels or Equivalent as a minimum Experience of training/leading junior staff, including managing workload, shift rota Demonstrable interest in IT with a drive to build a successful career Enthusiastic and creative in problem-solving skills An analytical and process-oriented mind-set The ability to plan, prioritise and work on several projects at once The desire to work under pressure and in a fast-paced environment Strong interpersonal skills, customer empathy and determination to resolve issues The ability to build relationships both with Customers and internal stakeholders The ability to quickly learn new applications and technologies and a desire for continuous learning and improvement Flexible and adaptable - both products and their processes will develop over time. Excellent communication skills and willingness to work with others, providing cover and support during peak demand times/holidays/sickness What does inspHire offer you? An Opportunity to work with an early-stage product in a forward thinking established and growing software solution company. We offer a variety of development and training to advance your career and we will work with you to accelerate your advancement. In addition to our standard benefits of 20 days holiday and an employer matched contributory pension you will get: A Competitive Salary (dependent on qualifications and experience) Great working environment Quality Training Provided Career Development and Opportunity to grow Become part of our amazing inspHire family! Job Types: Full-time, Permanent Company Info Kerridge Commercial Systems (KCS) is the market leader in developing and delivering fully integrated business management solutions for distributors, suppliers, resellers, wholesalers and merchants. Our mission is simple: to design, implement and support high performance systems that enable our customers to source effectively, stock efficiently, sell profitably and service competitively. Equal Opportunities KCS is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires us to adjust the recruiting process please do advise us when contacted. If this role is of interest to you please apply online. To all recruitment agencies: KCS does not accept agency resumes. Please do not forward resumes to our careers site or direct to KCS employee. KCS is not responsible for any fees related to unsolicited resumes.

Technical Support Team Leader 

Kerridge Commercial Systems has been a pioneer in integrated business management solutions for over 40 years. Due to growth and new projects, we are now seeking a dynamic DevOps Engineer to drive innovation and efficiency in our cloud-first strategy. This is a fantastic opportunity to start a DevOps function in our new Cloud Platform Team. Embrace our hybrid work policy, blending office collaboration with remote flexibility. As our DevOps Engineer, you'll play a pivotal role in harmonizing software development and IT operations, leveraging Azure cloud services. Architect and optimize cloud infrastructure to support agile development and ensure operational resilience. Automate deployment processes, enhance system performance, and fortify security measures. This is a Hybrid role and will require the successful candidate to be in office 3 days a week. Responsibilities: Design, implement, and manage scalable, secure cloud infrastructure on Microsoft Azure. Construct and maintain CI/CD pipelines using Azure DevOps, reducing deployment times. Utilize scripting languages for automation of deployment, monitoring, and management tasks. Deploy and manage containerized applications for improved system resilience. Implement system monitoring and security best practices to ensure optimal performance and protection against threats. Collaborate with cross-functional teams to align development pipelines with organizational goals. Requirements: Availability to work minimum of 3 days in the office per week Bachelor’s degree in computer science or related field. Proficiency in Azure services, CI/CD pipelines, and automation tools. Experience with relational databases and container technologies. Strong communication and collaboration skills. What We Offer: Competitive salary and benefits. Professional growth opportunities. Culture of innovation and continuous improvement. Join KCS in driving digital transformation and be part of a diverse and inclusive workplace. Equal Opportunities KCS is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires us to adjust the recruiting process please do advise us when contacted. If this role is of interest to you please apply online. To all recruitment agencies: KCS does not accept agency resumes