What we do

We work with companies in some of the world&rsquo;s most demanding industries where rapid shifts in consumer, regulatory, and technology trends are increasingly affecting how our clients do business. For them, keeping up in a landscape of constant change is becoming more and more complex. Through our technology, strategic advisory, and business improvement solutions we work with clients to help them stay ahead of and capitalise on customer, business, and regulatory change.
Mastering complexity is not an end-state. It&rsquo;s a constantly changing and evolving challenge &ndash; one that only a few people can embrace and thrive upon. If you see your opportunity in complexity, then we are the right fit for you.

What we stand for

Who you'll work with

We want to work with people who have a passion for being challenged and want to grow beyond their expectations. People who appreciate collaboration and the active process of creating, sharing, and exchanging knowledge. If tackling complexity in some of the world&rsquo;s most challenging industries gets you charged up, we&rsquo;d like to talk with you.

What you'll get

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Overview Are you passionate about customer service? Our Call Centre is the heart of our business, and we pride ourselves on excellent communication, attention to detail and our drive to be the best we can. Known within the business as Client Services Voice, the Call Centre is responsible for servicing our leading investment clients, and their customers. We are passionate about what we do and therefore looking for people who can provide excellent customer service, have a high level of attention to detail; but most of all, a passion for our business and provide the best customer experience possible. About the role You will be the first point of contact for Countrywide Assured (ex CASLP) clients. Client Care must be proactively considered, and emphasis placed on provision of service excellence and value to our clients and their wealth, ensuring work is right first time, every time. In the role, you will effectively be managing your own workload of client queries via telephone and email to meet the team and department SLAs and KPIs, ensuring that the client is at the heart of everything we do, and seeking ways to improve client experience and outcomes. We provide a comprehensive training course, which can last up to 12 weeks, and is a mix of classroom-based and on the phone training. This will provide you with all the support &amp; learning you need to be able to excel in this role. Key accountabilities Effectively manage workloads in line with agreed KPI’s, including queries or escalations to you by other team members, colleagues across the group or external clients/advisers in accordance with target service levels and agreed timescales and in line with all relevant regulatory requirements. Be responsible for improving ways of working, driving efficiencies in processes, whilst ensuring you meet the required quality standards Acquire, expand and retain sound product and system knowledge of relevant company products and systems and awareness of their attributes and rules The Ideal Candidate Whether you have experience working in bars &amp; restaurants, hotels, clubs or cinemas, we value above all else the level of customer service you’re able to afford our customers, be that experience face to face, or over the phone. The ideal candidate Customer services experience, either face to face or over the phone Excellent customer service skills, including the ability to learn how to respond to complex customer queries Organised and able to work on own initiative when required Basic computer skills Empathy towards our clients’ needs A keenness to make a career in the financial services industry We encourage applications from people of all backgrounds and particularly welcome applications from under-represented groups, to enable us to bring diversity of perspective to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense. All offers of employment at SS&amp;C are subject to background verification checks, including 5 year employment history, proof of eligibility to work in the UK, proof of address, credit check and criminal record check. The accuracy of all information you submit as part of your application is vital and may be used as part of the background checking process should you be successful.

Customer Service Advisor (Financial Services, Life & Pensions) 

Overview Are you passionate about customer service? Our Call Centre is the heart of our business, and we pride ourselves on excellent communication, attention to detail and our drive to be the best we can. Known within the business as Client Services Voice, the Call Centre is responsible for servicing our leading investment clients, and their customers. We are passionate about what we do and therefore looking for people who can provide excellent customer service, have a high level of attention to detail; but most of all, a passion for our business and provide the best customer experience possible. About the role Our call handlers are responsible for answering incoming telephone queries form a wide variety of callers such as clients, IFAs (Independent Financial Advisors), investors and other financial institutions. You will accept account servicing questions on the phone and action the appropriate response, whether to request investigations, give portfolio valuations or update customer account details. Within this role you will gain understanding of the processes and procedures across many different areas of the business and be able to exhibit understanding of the different investment products we work with, such as ISAs, Unit Trusts, Investment Trusts and OEICs. We provide a comprehensive training course, which can last up to 12 weeks, and is a mix of classroom-based and on the phone training. This will provide you with all the support &amp; learning you need to be able to excel in this role. The Ideal Candidate Whether you have experience working in bars &amp; restaurants, hotels, clubs or cinemas, we value above all else the level of customer service you’re able to afford our customers, be that experience face to face, or over the phone. The ideal candidate Customer services experience, either face to face or over the phone Excellent customer service skills, including the ability to learn how to respond to complex customer queries Organised and able to work on own initiative when required Basic computer skills Empathy towards our clients’ needs A keenness to make a career in the financial services industry We encourage applications from people of all backgrounds and particularly welcome applications from under-represented groups, to enable us to bring diversity of perspective to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense. All offers of employment at SS&amp;C are subject to background verification checks, including 5 year employment history, proof of eligibility to work in the UK, proof of address, credit check and criminal record check. The accuracy of all information you submit as part of your application is vital and may be used as part of the background checking process should you be successful.

Customer Contact Service Advisor (Financial Services) 

Customer Service Advisor (Financial Services) FT/PT

SS&amp;C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&amp;C is headquartered in Windsor, Connecticut and has 20,000 employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&amp;C's products and services. Job Description In return for your loyalty &amp; commitment, you’ll receive your competitive salary as well as our exclusive rewards package that offers flexibility and choice Flexible holiday allowance A competitive pension scheme Life Assurance (4 x salary) Single person healthcare Onsite facilities including our canteen, chill out areas and social calendar Discounts for a number of retailers and restaurants - Exclusive high street discounts Overview Join us as a Customer Service Associate based in Bristol Your personality is what is important to us at SS&amp;C along with your positive and open approach with a passion for delivering exceptional service. In this administration role you will provide a good customer service by accurately processing and authorising a variety of customer transactions, including complex and non-standard transactions. This will be processed within agreed service levels and approved financial authority levels where appropriate. You will be at the heart or our organisation where we love to develop, support and give full training to our staff so you should be eager to learn and develop new skills. With a positive attitude, we will help you achieve your career goals in the future. About the role Some of your duties will include: Processing transactions to agreed service levels, quality standards and where relevant within agreed financial authority limits Processing non-standard or complex transactions/calculations, including manual processing where required, ensuring that you treat our customers fairly. Contacts customers by telephone, e-mail or letter to resolve queries/obtain information Supports and takes an active role in service improvement/process improvement initiatives or projects as required Assists management team where appropriate Keeps own knowledge of processes, products and appropriate regulation up to date Achieves agreed performance levels Implements and maintains personal development plan, and is proactive in own self development What you’ll need The ability to be a team player Have a keen eye for detail and enjoy working with data Good keyboard skills and familiar with Microsoft word and excel Great telephone manner Organisation and time management skills to prioritise workloads Analytical, problem solving and decision making skills Communication and mathematical reasoning skills (5 GCSE’s or equivalent) Who we are SS&amp;C is a global provider of investment and financial services as well as software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. Company based on revenue, SS&amp;C is headquartered in Windsor, Connecticut and has 20,000 employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organisations, from the world's largest institutions to local firms, manage and account for their investments using SS&amp;C's products and services. All offers of employment at SS&amp;C are subject to background verification checks, including 5 year employment history, proof of eligibility to work in the UK, proof of address, credit check and criminal record check. The accuracy of all information you submit as part of your application is vital and may be used as part of the background checking process should you be successful Unless explicitly requested or approached by SS&amp;C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&amp;C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&amp;C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.