What we do

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CCR is a respected provider of recruitment services to the contact centre and customer service industries. We pride ourselves on speed of response, providing a quality service and our in-depth industry knowledge.
 Over the last 20+ years, we&rsquo;ve built a database of the highest calibre, cherry-picked candidates to match our extensive clients&rsquo; recruitment needs. We place highly skilled professionals in Contact Centre, Sales, CX, Collections and Customer Service roles &ndash; spanning global blue-chip organisations to the UK&rsquo;s most established brands.
 What&rsquo;s different about CCR is that we&rsquo;re not just recruitment specialists. At director-level, we collectively have over 60 years&rsquo; first-hand experience in the Customer service industry. This makes us perfectly placed to deliver a balanced, wholly refreshing approach to your recruitment needs.
www.ccr.uk.com

External links

Customer Sales Advisor 25,000 Bonus (OTE 30,000) Monday - Friday 8:30-5:30 - 5pm on Fridays Our client based in Orpington are on a huge journey and looking for likeminded top talent to join their fun-loving, hardworking team in achieving ambitious goals. They are looking for customer service superstars with that extra zest in engaging and bringing out the best in our customers. We need natural rapport builders with a fun-loving attitude and a contagious positivity that just radiates. The role is fast paced with high volumes of inbound calls with the primary focus on customer excellence. The successful candidate will possess a natural sales ability to overcome any objections and promote all the great benefits of the business. Key responsibilities: Handle high volume of calls professionally and effectively addressing customers enquiries and concerns. Welcome new customers warmly, providing a positive onboarding experience. Achieve, maintained, and exceed daily KPI’s and SLA’s Establish and nurture strong relationship with members, showcasing a genuine care, empathy, and positive conversation even when dealing with negative situations. Building Rapport and Persuasion. Utilise persuasive communication to encourage members to retain their active status. Approach each interaction with a positive and optimistic attitude. Navigate internal systems proficiently to access and update member information. Ensure accuracy and completeness of member records. Proactively gather member feedback, identifying areas for improvement and accurately record. Qualifications and Skills: Excellent verbal communications skills, with a natural ability to engage and connect with members. Proficient in navigating various system and being tech savvy. Positive and upbeat attitude consistently seeking optimistic outcomes. Ability to adapt to changing situations and a commitment to continuous improvement. Ability to take constructive feedback for personal and professional growth with a go away and implement attitude. Prior experience in a call centre, faced paced customer service environment required.

Customer Sales Advisor 

Contact Centre Sales Advisor Derby 22,308 - 25,000 Great commission/bonus structure (OTE 5,000) As a Customer Sales Advisor, you will be working within our clients inbound/outbound sales team, creating client opportunities for our Advisors from our existing client base. They are looking for someone who is a great relationship builder, has a wealth of experience within customer service and desirable someone who has worked within a sales targeted environment. Full training will be provided and experience in a fast-paced sales environment would be beneficial but not essential. Responsibilities: Handling incoming calls from clients and establish the type of service they require. Making outbound calls to clients to understand their needs and generate appointments. Finding solutions to clients’ needs and ensure they receive the right advice for their circumstances. Building long lasting relationships with our customers. Maintain a sales database to ensure client contact is consistent and in line with our client’s journey. Always provide a 5* service to all customers Achieving individual set targets &amp; KPI’s Follow all business and regulatory process to ensure the company is always protected. Undertake all learning and development opportunities to support the growth of yourself and the business. Our client provides: Career progression opportunities. Who pride themselves on home-grown talent! Annual career planning platforms. Our client wants to hear everything about you and your goals for the year &amp; help you to facilitate your personal and professional ambitions. Company 'get togethers’. There’s always something fun happening… Rewards &amp; recognition programme. You want to be recognised for your efforts, don’t you? They love celebrating success. Health benefits. Making sure you have access to look after your physical and mental health and have 24/7 access to those 'healthy extra’s.’ Additional benefits are: 22 days annual leave (this increases to 25 after 2 years’ service). Free parking on site. Regular social/charity events ran by the Culture and Engagement Team. Summer Festival every year which consists of food, drinks, and entertainment. Up to 6% pension contribution. Yearly Business plans outlining Personal and Professional goals for everyone to help the business stay on track with Career Progression. Free Access to a portal of different training courses and seminars.

Contact Centre Sales Advisor

Customer Sales Advisor (Telephone Based) 25,000 - 26,000 Bonus (OTE 30,000) Monday - Friday 8:30-5:30 - 5pm on Fridays Our client based in Orpington are on a huge journey and looking for likeminded top talent to join their fun-loving, hardworking team in achieving ambitious goals. They are looking for customer service superstars with that extra zest in engaging and bringing out the best in our customers. We need natural rapport builders with a fun-loving attitude and a contagious positivity that just radiates. The role is fast paced with high volumes of inbound calls with the primary focus on customer excellence. The successful candidate will possess a natural sales ability to overcome any objections and promote all the great benefits of the business. Key responsibilities: Handle high volume of calls professionally and effectively addressing customers enquiries and concerns. Welcome new customers warmly, providing a positive onboarding experience. Achieve, maintained, and exceed daily KPI’s and SLA’s Establish and nurture strong relationship with members, showcasing a genuine care, empathy, and positive conversation even when dealing with negative situations. Building Rapport and Persuasion. Utilise persuasive communication to encourage members to retain their active status. Approach each interaction with a positive and optimistic attitude. Navigate internal systems proficiently to access and update member information. Ensure accuracy and completeness of member records. Proactively gather member feedback, identifying areas for improvement and accurately record. Qualifications and Skills: Excellent verbal communications skills, with a natural ability to engage and connect with members. Proficient in navigating various system and being tech savvy. Positive and upbeat attitude consistently seeking optimistic outcomes. Ability to adapt to changing situations and a commitment to continuous improvement. Ability to take constructive feedback for personal and professional growth with a go away and implement attitude. Prior experience in a call centre, faced paced customer service environment required.