What we do

Be part of something special.&nbsp; Join our team at Booker!
Booker Group Ltd. is internationally recognised as the UKs leading food and drink wholesaler with over 15,000 employees and more than 190 branches and locations. The Booker Group comprises of; Booker Wholesale, Makro Wholesale, Booker Retail Partners, Booker Direct and Best Food Logistics.
Here at Booker, we are proud and privileged to serve independent retailers, caterers and small business from all across the UK. Booker also supports a range of charities to reduce our food waste with any stock going out of date donated free of charge to our community partner Olio to help those struggling with their food needs while also ensuring that no food goes to waste.
Our business is incredibly diverse, so it takes a wide range of skills to deliver the exceptional service our customers require and have come to expect.
Wherever you join us, you&rsquo;ll be part of an organisation that will help your career to keep moving forward.
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*Booker Group is part of Tesco plc, however is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco*
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What we stand for

What you'll get

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About the role This is a full time position working 38 hours per week with shifts&nbsp;Sunday to Thursday (Sun 1330-2200, Mon-Thu 1400-2200) We are looking for someone with a real can-do attitude who is passionate about delivering excellent customer service and willing to go the extra mile for our customers. Working as part of a team you will be working in a dynamic, fast paced environment where no two days are the same. We are 5/7 day operation, (check our website for specific opening times.) We only recruit individuals who are aged 17 and over Role Responsibility Responsible for the accurate picking and dispatch of goods by&nbsp;picking against a hand held terminal and advising Manager of any differences. Checking quality, shelf life and ensuring packaging is robust in preparation for Delivery. Responsible for providing a high standard of customer service by processing deliveries efficiently&nbsp;and to target.&nbsp; Being polite when dealing with delivery staff and responding appropriately to queries and complaints referring any complex situations to someone who can help.&nbsp; You will need A can do attitude and feel comfortable working to meet designated pick rates. A passion for customer service and be willing to go the extra mile when it comes to serving our valued customers. Always be there, on time and properly presented. Whats in it for you At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits: A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year. After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&amp;F purchases. 10% off pay monthly &amp; SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year. Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply. Free eye test when you spend 50 or more. You can also save 30% when you spend 50 or more on glasses, prescription sunglasses and contact lenses. 50% off health checks at Tesco Pharmacy. Exclusive access to discounted RAC breakdown cover rates An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme. After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount. Retirement savings plan (pension) - save up to 5% and Booker will match your contribution. Life Assurance - You are covered for death in service life cover of up to three times annual pay Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme for you and your family. A great holiday package About The Company Be part of something special. Join our team at Booker. Booker is the UK’s leading food &amp; drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. Booker Group comprises of Booker Wholesale, Makro, Booker Direct, Classic Drinks, Ritter Courivaud and Chef Direct. Our customers include Premier, Family Shopper, Budgens and Londis retailers and we have one shared aim - improving choice, price and service for all our customers. Our business is incredibly diverse, so it takes a wide range of skills to deliver the exceptional service our customers require. Wherever you join us, you’ll be part of an organisation that will help your career to keep moving forward. *Booker Group is part of Tesco plc, however is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco*

Picker-twilight

About the role We have an exciting opportunity to join our Customer Service Team at our Wellingborough site. In this position, you will work as part of the Customer Service team and you will be responsible for receiving, logging and responding to all retailer distribution claims and general queries and issues. Role Responsibility Working within Supply Chain department, liaison across all Budgens and Londis retailers and all departments who may be resolving retailer issues. Key Activities include; Ensure an appropriate resolution in an effective, efficient manner, within the agreed timeframe and to the required standard To offer full customer service support to both Budgens and Londis retailers Log all retailer Distribution Claims Log all retailer queries and issues Ensure all retailer claims, queries and issues are dealt with efficiently and effectively Communicate clearly to retailers, show empathy and work to build a trusting relationship Handle consumer queries via letters, emails and telephone Field retailer Distribution claims and log full details on CRM (Budgens) E-claims (Londis)• Field retailer queries, issues and log full details on CRM Take responsibility and ownership for claims, issues, queries and their resolution, ensuring the Booker GB service standards are met Resolve queries where possible or if necessary, escalate issues to appropriate departments• Ensure rejected claims are communicated to retailers Escalate issues to the CST Manager, if appropriate action is not taken You will need To be successful in this role your skills and qualifications will include; Educated to GCSE standard or equivalent in Maths and English Some experience in a retail customer service role desirable Understanding of Microsoft applications: Outlook, Word and Excel Excellent communication skills with the ability to remain calm in stressful situations Able to live and demonstrate the Booker values Ability to plan, prioritise and approach each issue in a structured manner Results-orientated, able to take ownership of problems through resolutions Previous experience within a contact or call centre environment would be highly regarded Whats in it for you At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits: A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year. After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&amp;F purchases. 10% off pay monthly &amp; SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year. Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply. Free eye test when you spend 50 or more. You can also save 30% when you spend 50 or more on glasses, prescription sunglasses and contact lenses. 50% off health checks at Tesco Pharmacy. Exclusive access to discounted RAC breakdown cover rates An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme. After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount. Retirement savings plan (pension) - save up to 5% and Booker will match your contribution. Life Assurance - You are covered for death in service life cover of up to three times annual pay Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme for you and your family. A great holiday package About The Company Be part of something special. Join our team at Booker. Booker is the UK’s leading food &amp; drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. Booker Group comprises of Booker Wholesale, Makro, Booker Direct, Classic Drinks, Ritter Courivaud and Chef Direct. Our customers include Premier, Family Shopper, Budgens and Londis retailers and we have one shared aim - improving choice, price and service for all our customers. Our business is incredibly diverse, so it takes a wide range of skills to deliver the exceptional service our customers require. Wherever you join us, you’ll be part of an organisation that will help your career to keep moving forward. *Booker Group is part of Tesco plc, however is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco*

Customer Service Advisor

About the role Our&nbsp;Booker Retail Partners&nbsp;site&nbsp;in Hemel Hempstead&nbsp;is a 170,000&nbsp;sq ft, modern, multi-temperature food service site serving Londis, Premier, Budgens and One Stop stores around the London area. We are recruiting to join our Transport Team at our&nbsp;Booker Retail Partner&nbsp;site. In this position, you will support the site management team in the efficient and cost effective management of the Transport operations. This role is on rotating shifts working on a 2 weekly pattern: - Week 1: 6am - 2pm - Week 2: 2pm - 10pm The objective of the role is to ensure that our large, fast-moving Transport operation runs smoothly and efficiently, by achieving optimum service levels across all contracts whilst working to specific KPIs. Role Responsibility The transport team manager will manage vehicle breakdowns whilst ensuring that the impact to the retailer is kept to a minimum. You will also be responsible for analysing Tacho-graph infringement report and go through infringement with drivers as well as liaising with the Warehouse Operation to ensure timely loading and departure of loads.&nbsp; Management of ensuring legal compliance with all transport legislation and in particular Driver’s hours and maintenance of the Fleet so that it is available when required for servicing and MOT’s and Defect Management of the Fleet is also a requirement of the role. Throughout this role, you will be responsible for managing up to 70 members of the Transport department whether they be drivers or clerks.&nbsp; You will need Commitment and ability to work under pressure Excellent people management skills and the ability to develop self and others Demonstrates high levels of initiative, focus and commitment and flexibility Experience of applying a working knowledge of relevant legislation, e.g. Health &amp; Safety, Employment Law, Discrimination etc. A good understanding of Transport Legislation and the impact of non-compliance to protect the company Operator Licence A good understanding of multi temperature warehouse / transport procedures and compliance Ability to effectively plan labour and resource to deliver operational requirements to a timely manner whilst meeting agreed KPI’s and Service Levels Effective team worker and confident and positive communicator PC literate in Excel and Word and WMS experience CPC qualification. Due to the nature of the job, you will have knowledge of the transport function within the FMCG distribution industry and have previous working knowledge of the business and operational aspects of supervising a depot transport operation. It is important that you have a strong knowledge of transport legislation Whats in it for you At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits: A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year. After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&amp;F purchases. 10% off pay monthly &amp; SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year. Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply. Free eye test when you spend 50 or more. You can also save 30% when you spend 50 or more on glasses, prescription sunglasses and contact lenses. 50% off health checks at Tesco Pharmacy. Exclusive access to discounted RAC breakdown cover rates An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme. After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount. Retirement savings plan (pension) - save up to 5% and Booker will match your contribution. Life Assurance - You are covered for death in service life cover of up to three times annual pay Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme for you and your family. A great holiday package About The Company Be part of something special. Join our team at Booker. Booker is the UK’s leading food &amp; drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. Booker Group comprises of Booker Wholesale, Makro, Booker Direct, Classic Drinks, Ritter Courivaud and Chef Direct. Our customers include Premier, Family Shopper, Budgens and Londis retailers and we have one shared aim - improving choice, price and service for all our customers. Our business is incredibly diverse, so it takes a wide range of skills to deliver the exceptional service our customers require. Wherever you join us, you’ll be part of an organisation that will help your career to keep moving forward. *Booker Group is part of Tesco plc, however is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco*

Transport Team Manager

About the role *This is a Part Time Position Working 30 Hours&nbsp;Monday to Friday 06:00 -12:00 (1 in 4 Sunday working) We are looking for someone with a real can-do attitude who is passionate about delivering excellent customer service and willing to go the extra mile for our customers. Working as part of a team you will be working in a dynamic, fast paced environment where no two days are the same. We are 5/7 day operation, (check our website for specific opening times.) We only recruit individuals who are aged 17 and over Role Responsibility Customers are at the heart of everything we do, our customers need to be back in their own business as quickly as possible having found what they need, we keep the shelves full, provide speed of service through the tills and wish them a fond farewell or maybe our customers need a delivery and we are accurately picking what they need. You will need Ideally experience within the Wholesale or Retail environment A can do attitude A passion for customer service Be willing to go the extra mile Always be there, on time and properly presented. Whats in it for you At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits: A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year. After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&amp;F purchases. 10% off pay monthly &amp; SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year. Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply. Free eye test when you spend 50 or more. You can also save 30% when you spend 50 or more on glasses, prescription sunglasses and contact lenses. 50% off health checks at Tesco Pharmacy. Exclusive access to discounted RAC breakdown cover rates An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme. After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount. Retirement savings plan (pension) - save up to 5% and Booker will match your contribution. Life Assurance - You are covered for death in service life cover of up to three times annual pay Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme for you and your family. A great holiday package About The Company Be part of something special. Join our team at Booker. Booker is the UK’s leading food &amp; drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. Booker Group comprises of Booker Wholesale, Makro, Booker Direct, Classic Drinks, Ritter Courivaud and Chef Direct. Our customers include Premier, Family Shopper, Budgens and Londis retailers and we have one shared aim - improving choice, price and service for all our customers. Our business is incredibly diverse, so it takes a wide range of skills to deliver the exceptional service our customers require. Wherever you join us, you’ll be part of an organisation that will help your career to keep moving forward. *Booker Group is part of Tesco plc, however is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco*