JRRL have an exciting opportunity for an experienced Financial Services Administrator to join a professional and supportive financial advice firm in Westerham. The company provides personalised financial planning and investment advice to individuals, families and businesses. The successful candidate will support Financial Advisers and help ensure clients receive an efficient, friendly and responsive service.After successfully completing probation, there may be the opportunity to work 8:30am to 5pm, with a 45-minute unpaid lunch break and every second Friday off. The working-from-home day is not fixed.Duties for the Financial Services Administrator:Providing day-to-day administrative support to Financial AdvisersPreparing and processing client documentation and new businessSupporting ongoing client servicing and annual review administrationLiaising with clients, financial providers and other professional contacts by phone, email and letterObtaining information from investment, pension and insurance providersMonitoring outstanding requirements and progressing cases within appropriate timescalesPreparing documentation for client meetings and following up on agreed actionsMaintaining accurate client records, internal systems and audit trailsProcessing authorised client instructions and transactions accuratelyFollowing company procedures and regulatory requirements, including Consumer DutyHandling personal and financial information securely and confidentiallyIdentifying and escalating complaints, errors, delays, potential client detriment or other concerns Supporting the wider administration team as required Person Specification for the Financial Services Administrator:Previous financial services experience is essential, ideally within financial advice, wealth management or a similar environmentA good understanding of financial products such as pensions, investments, ISAs and protectionExperience working in a regulated environmentExcellent attention to detail and a strong focus on accuracyGood written and verbal communication skillsAbility to manage multiple tasks and prioritise workload effectivelyGood working knowledge of Microsoft Office, particularly Outlook, Word and ExcelExperience using a CRM system; Xplan experience would be highly desirableOrganised, proactive and reliable, with a professional and approachable mannerAble to handle confidential information with discretion and provide excellent client service Hours: 9am to 5pm, with a one-hour unpaid lunch breakBenefits: 24 days’ holiday plus bank holidays (three days to be used for the Christmas closure), death-in-service cover, private medical, pension and one day working from home each week after probation This is a full-time position. The salary range reflects the candidate’s level of experience, the lower end of the band is suited for individuals who may require additional training to meet the role's requirements, while the higher end is for candidates who possess the exact skills and experience outlined above.
read more