Average Financial Services salary in North West England

OverviewAre you passionate about customer service? Our Call Centre is the heart of our business, and we pride ourselves on excellent communication, attention to detail and our drive to be the best we can.Known within the business as Client Services Voice, the Call Centre is responsible for servicing our leading investment clients, and their customers. We are passionate about what we do and therefore looking for people who can provide excellent customer service, have a high level of attention to detail; but most of all, a passion for our business and provide the best customer experience possible.About the roleOur call handlers are responsible for answering incoming telephone queries form a wide variety of callers such as clients, IFAs (Independent Financial Advisors), investors and other financial institutions. You will accept account servicing questions on the phone and action the appropriate response, whether to request investigations, give portfolio valuations or update customer account details.Within this role you will gain understanding of the processes and procedures across many different areas of the business and be able to exhibit understanding of the different investment products we work with, such as ISAs, Unit Trusts, Investment Trusts and OEICs.We provide a comprehensive training course, which can last up to 12 weeks, and is a mix of classroom-based and on the phone training. This will provide you with all the support & learning you need to be able to excel in this role.The Ideal CandidateThe ideal candidateCustomer services experience, either face to face or over the phoneExcellent customer service skills, including the ability to learn how to respond to complex customer queriesOrganised and able to work on own initiative when requiredBasic computer skillsEmpathy towards our clients’ needsA keenness to make a career in the financial services industryWe encourage applications from people of all backgrounds and particularly welcome applications from under-represented groups, to enable us to bring diversity of perspective to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.All offers of employment at SS&C are subject to background verification checks, including 5 year employment history, proof of eligibility to work in the UK, proof of address, credit check and criminal record check. The accuracy of all information you submit as part of your application is vital and may be used as part of the background checking process should you be successful.

Financial Services Administrator | Sheffield | £22,000 - £35,000Are you an experienced Financial Services Administrator looking to join a firm where your career can genuinely progress?I'm currently speaking with a highly respected wealth management business in Sheffield that has built an outstanding reputation for developing its people, investing in long-term careers, and creating a collaborative, supportive working environment.This opportunity would suit someone with experience supporting Financial Advisers or Paraplanners who is looking to take the next step in their career within a professional, forward-thinking firm.What they're looking for:Previous experience as a Financial Services Administrator within an IFA, wealth management or financial planning environment.Excellent organisational and communication skills.A proactive approach and genuine ambition to develop your career.Experience dealing with providers, client servicing, processing new business and general administrative support.What you can expect:Salary of £22,000 - £35,000 depending on experience.A supportive team that genuinely values its people.Clear opportunities for progression and professional development.Exposure to a highly regarded wealth management environment.A modern, collaborative culture where your contribution is recognised.

Basic Up to £80k + Package + Paraplanning + Bonuses - all clients provided, no business development required, no need to bring any clientsOur Client one of the most popular and well known blue chip firms in the country are expanding their business model across the UK. They provide holistic financial planning advice to HNW & UHNW clients. Their success has been recognised through prestigious awards and significant growth.We are interested in hearing from top performing qualified Financial Planners, Financial Advisors/IFA’s/Wealth Managers who are looking to progress their careers and deal with HNW & UHNW qualified clients. This is a wonderful opportunity for a successful and established Financial Planner to grow their business with the full support of clients provided, process and systems, research and paraplanning support all in place.The Company offer an excellent package including an excellent basic salary, uncapped quarterly bonuses, annual bonuses, full home office set-up, pension scheme, 25 days holiday (excluding bank holidays) and much more.To apply for the Financial Planner role, you must have:- the legal right to work in the UK- a demonstrable proven track record of consistent success within your current role- full Diploma in financial planning (prefer progress also to Chartered status)- Evidence of commitment to previous employersPlease send your CV in confidence quoting Ref: 867543