Workshop Controller
Our client, a leading multi-franchise approved car dealership based in Cheltenham, is seeking a highly capable Vehicle Workshop Controller to join their dynamic Service Department. This role is instrumental in ensuring the smooth operation of the workshop and delivering exceptional customer service. The Vehicle Workshop Controller will be responsible for overseeing daily workshop activities and managing a skilled team of Technicians.Benefits: Competitive starting salary, negotiable based on experiencePerformance-related bonus scheme, with on-target earnings approximately £36,000 per annum31 days annual leave, increasing with length of serviceAccess to comprehensive in-house and manufacturer-approved training programmesCompany pension schemeStaff benefits including life cover, service discounts, free MOTs, healthcare provisions, and online retail discountsCareer progression opportunities within one of the UK’s most recognised car retail groups, acknowledged as a "Best Company to Work For"Working hours from 8:00am-6:00pm, Monday to Friday, with 1 in 2 Saturdays, 8:30am-12:30pm Duties: Oversee the daily operations of the workshop team, ensuring efficiency and productivityCollaborate with the Service Manager and fellow Vehicle Workshop Controller to optimise processesCommunicate effectively with customers to understand and relay vehicle repair requirementsMonitor individual and workshop performance against Key Performance Indicators (KPIs)Plan workload distribution by utilising the skills and capabilities of the teamIdentify training and development needs to enhance team capabilitiesLiaise between the workshop and service reception regarding vehicle progressMaintain workshop standards in accordance with HSO and brand service requirementsEnsure compliance with health and safety regulations and customer satisfaction standards Candidate Specification: Proven experience managing or overseeing a successful automotive workshop, or a highly skilled Vehicle Service Advisor seeking progressionExcellent communication and interpersonal skillsResults-driven with strong problem-solving and decision-making capabilitiesHigh regard for quality, efficiency, and reliabilityCompetent in IT literacyPresentable and professional mannerValid UK driving license with minimal pointsResiding in or within a reasonable commute to Cheltenham This is an excellent opportunity for a motivated Vehicle Workshop Controller to join a reputable dealership committed to staff development and customer satisfaction. If you meet the criteria for the Vehicle Workshop Controller role and are eager to advance your career within a well-regarded automotive environment, we encourage you to apply.
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