Average Technical Support salary in the UK

Technical Support AnalystLocation: Gerrards Cross Salary: £32-37K plus excellent benefits packageOur client empowers healthcare professionals to improve patient care by developing innovative, cost-effective, and tailored database systems. This is an excellent opportunity to join a collaborative and mission-driven team dedicated to improving patient outcomes through data-led solutions.Key RequirementsWe are looking for a technically skilled and service-oriented individual who thrives in a fast-paced support environment. The ideal candidate will demonstrate:An IT qualification or degree – essential due to the technical nature of the roleA minimum of 2 years' experience in second-line technical supportExperience with service desk ticketing tools (e.g. Jira)Proven knowledge and practical experience with:Application SupportSQLWindows operating systemsDatabasesRemote Access ToolsExcellent interpersonal and communication skills – must be confident and articulate on the phoneFluency in English – both spoken and writtenA hands-on, proactive approach to problem-solving and learningAbility to work autonomously while remaining a team playerRole & ResponsibilitiesAs a Technical Support Analyst, you will play a key role in ensuring excellent user experiences across a diverse customer base. You will provide high-quality technical support and assist with application deployment, training, and issue resolution.Responsibilities include:Responding to incoming support calls and tickets within agreed SLAsDiagnosing and resolving technical issues, or escalating to the development team where requiredInstalling and customising software solutions for new clientsMaintaining support records via Jira and closing tickets with accurate documentationDelivering user training sessions (remotely or on-site)Performing quality assurance testing of bug fixes before customer releaseWorking closely with internal teams to ensure a smooth client experience and continuous service improvementBenefitsCompany Pension SchemeOn-site ParkingHealthcare CoverCommission SchemeYou will be joining a team of highly skilled and passionate professionals who value collaboration, autonomy, and continual learning. If you are technically strong, people-focused, and eager to make an impact in healthcare, we’d love to hear from you.

IT Technical Support Advisor required in Bidford-On-Avon Reputable Automotive SpecialistBasic Salary circa £32,000Opportunity for progression40 hours Monday to FridayIncluding remote working at weekends, once successful completed probationFantastic opportunity for someone who's got a passion for high performance cars and loves all things tech!  This is an exciting opportunity for an IT enthusiast to join an innovative and dynamic Car Software Company, where the successful candidate will become an integral part of the company’s future success and expansion plans. Based from their high-spec headquarters in the West Midlands! This is a fantastic opportunity to join a highly experienced Technical support team where you will provide exemplary customer service and support to customers, confidently assisting and resolving their technical queries.Your Duties Will Include: Custom file writing (ECU enhancement programmes)Customer services and product delivery Dealer support and training Training material enhancement and development Act database maintenance and reporting File key reporting and managementSetting file management/monitoringDyno testing and product researchSupport Workshop activities and dyno testing You Will: Have a passion for performance cars and motorsportHave strong background in Python (preferred) or other coding languagesDisplay a strong desire to pursue a career within IT.Possess an academic qualification in IT or related subject (desirable but not essential).Have previous experience within an IT support roleBe a confident communicator with the ability to provide exemplary customer service.Be patient and persistent, able to pacify a situation and find the most relevant resolution.Be highly committed to self development and continuous improvement. A truly exciting prospect for individuals who demonstrate a passion for all things IT and Cars; full training and development opportunities will be presented.If you are interested in this Motor Trade Vacancy or want to find out about other Automotive Jobs in the West Midlands, please contact Billy Peasgood at Perfect Placement today.

EPOS Technical Support EngineerHigh Wycombe £28,000 to £30,000 This is a fantastic opportunity for you, an experienced EPOS Technical Support Engineer, to join a fabulous company in High Wycombe. This position is 5 days in the office, Monday to Friday. As the EPOS Technical Support Engineer, you will be responsible for: Providing first line remote support to EPOS system users.Answering direct calls and enquiries from users.Diagnosing and rectifying issues to meet user expectations.Escalate any complex problems to the software developers where necessary.Assisting the implementation manager with remote EPOS system implementation tasks such as delivering remote training sessions and equipment setup support.Remotely support new members through their FPOS installations.Provide initial system tour and training to new members. This is a position which will grow as the client base grows, giving you he chance to become an integral part of what is current a small team but growing. In order to be successful in your application for the EPOS Technical Support Engineer, you should have: An EPOS or IT backgroundExcellent Customer SkillsHappy to cover the odd weekend day remotely on standby. Any retail experience would be useful - even if you’ve previously worked in a shop and understand EPOS from a user perspective. If you an are EPOS Support Engineer and looking for an exciting support position, then please send your CV to me today.