Average Support Engineer salary in the UK

The Role This is a key technical role responsible for supporting software used within production, resolving issues, gathering insights, and contributing directly to product quality. You'll work closely with engineering teams across the UK and New Zealand, combining technical support, testing, and lightweight software development. This is a fully onsite position at their Fareham production facility. Key ResponsibilitiesTechnical Support Provide timely and effective software support to internal production teams. Analyse feedback to identify issues, risks, and areas for improvement. Diagnose and resolve software-related problems quickly and efficiently. Quality Assurance & Testing Develop, run, and maintain test cases to ensure software reliability. Identify, document, and report defects or performance issues. Work collaboratively with developers to improve quality and reduce recurrence of defects. Software Development Support small-scale development tasks such as bug fixes, code improvements, and feature enhancements. Write clean, maintainable, and well-documented C++ code. Work alongside other engineers to maintain code standards and consistency. Technical Documentation Create and update technical documentation including user manuals, data sheets, and internal guides. Ensure documentation is accurate, user-friendly, and aligned with current software versions. Skills, Experience & Requirements 3+ years of professional C++ experience. Strong understanding of Linux systems, tools, and environments. Excellent analytical, troubleshooting, and problem-solving skills. Strong communication skills, both written and verbal. Experience with software testing, QA practices, and documentation. Ability to work independently and collaboratively in a fast-paced engineering environment. Flexibility to work occasional evening hours to collaborate with the New Zealand engineering team. Security Requirements Candidates must meet the Baseline Personnel Security Standard (BPSS), which includes: Verified identity Right to work in the UK Recent employment history checks Criminal record check (unspent convictions only) Visa sponsorship is not available for this role.

IT Support Engineer Office-based | 36-hour week Our client is a well-established engineering-led organisation seeking a proactive and technically capable IT Support Engineer to join the business in a key, hands-on role. Reporting into the Facilities and Procurement function, you will be responsible for supporting, maintaining, and developing the company's IT and telecommunications systems, ensuring reliable, secure, and efficient day-to-day operations. This is a varied position combining IT support, systems administration, project involvement, database management, and fleet coordination, making it ideal for an IT professional who enjoys a broad remit, a high level of ownership, and close collaboration with stakeholders across the business. Key Responsibilities 1st & 2nd line IT support (on-site & remote)Support Windows/macOS, Microsoft 365, and Active DirectoryMaintain networks (LAN/WAN, VPN, Wi-Fi) and VoIP systemsManage hardware & software assets and licensing complianceSupport core business systems (including Sage & Alphalogix)Assist with IT projects and infrastructure upgradesMaintain IT documentation and liaise with external suppliersSupport the company car fleet administration Key Requirements Proven IT support or system administration experienceStrong knowledge of Windows/macOS & Microsoft 365Networking fundamentals (TCP/IP, DNS, DHCP, VPN)Experience with Active Directory and backup solutionsGood problem-solving and communication skills Certifications (desirable): CompTIA, Microsoft, ITIL This role offers the chance to take ownership of a broad IT remit within a well-established engineering business, working closely with decision-makers and contributing directly to operational efficiency. You'll be trusted, supported, and allowed to develop your technical and project experience in a stable, professional environment. ASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity.

The Desktop Support Engineer will provide technical support and maintenance for hardware and software systems within the organisation. This role is based in Bournemouth and requires a proactive individual with a strong background in technology. Client Details This opportunity is with a well-established organisation in the Financial services industry. The company is a large organisation with a focus on delivering reliable and efficient services to its clients and maintaining high operational standards. Description Provide technical support for hardware and software issues to end-users in a professional manner.Install, configure, and maintain IT equipment, including desktops, laptops, and peripherals.Diagnose and resolve technical issues promptly to minimise downtime.Collaborate with other IT teams to ensure seamless service delivery and issue resolution.Maintain accurate documentation of IT assets, incidents, and resolutions.Assist in software upgrades, patch management, and system updates.Ensure compliance with IT policies and security protocols.Provide training and guidance to users on IT systems and tools. Profile A successful Desktop Support Engineer should have: Strong technical knowledge of hardware, software, and networking concepts.Experience in troubleshooting and resolving IT-related issues efficiently (2nd/3rd line)Proficiency in managing IT systems, including installation and configuration.Excellent organisational and time-management skills.Ability to work independently and collaboratively within a team.A customer-focused approach with strong communication skills. Job Offer Competitive salary ranging from £40,000 to £45,000 (Some flexibility)Permanent position based in Bournemouth,5 days a week on site, Monday to Friday 37.5 hours per week. Opportunity to work within a large organisation in the Financial services industry.Engaging and supportive work environment. If you are a skilled Desktop Support Engineer with a passion for technology, apply today to join the team in Bournemouth!