Average Service Officer salary in the UK

Office Services Clerk 5 days in the office9:30 am - 5:30 pmOwen Reed is looking to recruit a motivated Office Services Clerk to join a law firm in London. The Office Services Clerk is a key member of the support services team responsible for ensuring exceptional client and guest experience at the London office. This role requires superior communication and interpersonal skills and is the initial point of contact for clients, guests, and visitors. The Office Services Clerk also manages a variety of office services functions, including reception duties, mail handling, document management, and conference room coordination. Success in this position is defined by the ability to uphold the professional image of the Firm while performing multiple tasks with efficiency and attention to detail. Duties and Responsibilities: Office Services Clerk - Essential Functions Promote and model courteous service in a prompt and efficient manner.Maintain positive relationships with internal and external clients through professional and honest interactions.Respond to client requests quickly and professionally, recognizing that each request serves a client or Firm need.Take ownership of reception and office services, providing a positive and welcoming impression to visitors, callers, and clients.Ensure that all messages, calls, and deliveries are forwarded accurately, promptly, and with the appropriate level of detail.Apply strong interactive skills to provide seamless and positive reception and conference services for all visitors, clients, attorneys, and staff. Specific Responsibilities: Mail and Package Handling: Sort incoming and outgoing mail.Distribute mail and packages to appropriate individuals or departments.Prepare and send courier packages. Reception Duties: Greet clients and visitors and direct them appropriately.Answer and forward phone calls.Manage the reception area to maintain a professional and organized appearance. Filing and Document Management: Organize and maintain physical and electronic filing systems.Retrieve and file documents as needed.Assist with document scanning and copying. Office Supplies Management: Monitor and restock office supplies.Place orders for office materials and equipment.Track inventory levels. Conference Room Management: Schedule and prepare conference rooms for meetings.Ensure all necessary equipment (e.g., projectors, teleconferencing tools) is set up and functioning. Assistance with Legal Documents: Assist legal professionals with assembling, binding, and formatting legal documents.Proofread and edit documents for formatting and consistency. Data Entry: Input data into computer systems or databases.Maintain accurate records of client information, billing, and other relevant data.Expense reimbursement. Photocopying and Scanning: Make photocopies of documents as requested.Scan and digitize documents for electronic storage. Administrative Support: Provide general administrative support to lawyers, paralegals, and other staff members.Assist with filing court documents or other legal paperwork.Manage appointments and scheduling for attorneys. Assisting with Office Maintenance: Report and coordinate repairs and maintenance for office equipment.Help ensure the office is clean and well-organized. Compliance and Record-Keeping: Ensure compliance with document retention policies.Maintain confidentiality and security of sensitive legal information. Work Experience, Skills, and Abilities: The ideal candidate is service-oriented, holds high personal standards, and can manage relationships while working collaboratively in a fast-paced environment. - 2-4 years of reception or office services experience required. - Previous law firm experience required. - Strong ability to multitask and manage multiple priorities in a dynamic environment. - Superior communication and interpersonal skills, both written and oral. - Proficient in Microsoft Office (Word, Excel, Outlook) and general office equipment. - Ability to maintain professional appearance and demeanor. - Strong attention to detail, organizational skills, and ability to maintain confidentiality. Educational Requirements: A-Levels or equivalent Working Conditions: This position works in a professional office environment and is required to sit and/or stand for prolonged periods of time. The Office Services Clerk must handle a variety of office equipment, including telephones, copiers, scanners, and computers. During periods of heavy workload, this position may require work before or after scheduled hours, as well as on weekends.

Job Title: Customer Service Officer Location: Rotherham Salary: Up to £23,000 Hours: 37.5 hour week working between the hours of 9 am and 6 pm (shifts of 9 am to 5.30 pm and 9.30 to 6 pm Monday to Friday 9 am - 6.30 pm Benefits: 25-day annual leave entitlement, plus bank holidays.A Continuous Learning Program to keep you in the loop with relevant progression within the business and changes to economic mechanics, policies, and procedures.Free onsite parking.Employee assistance programme, and financial well-being supportGreat discounts with leading high street names. If you are a member of a professional body, then do let us know because we may consider covering the cost of your annual subscription/membership. Workplace Pension is provided by Scottish Widows About our Client: Our client is a specialist lender that offers a supportive and engaging work environment with a focus on employee growth and development. With extensive learning opportunities, team-building activities like lunches and outings, and a collaborative atmosphere, employees likely feel valued and motivated to contribute. Additionally, the potential for advancement into more senior roles within the new business is an exciting prospect for those seeking career progression. About the Customer Service Officer: As a Customer Service Officer, you will provide support to potential and existing customers. Working in conjunction with other departments you will provide an outstanding service during the complete journey from application to live agreements. Responsibilities of Customer Service Officer: Ensuring customer queries are answered to their satisfaction.Inbound and outbound callsUsing computerised systems to access and update the details of our customers.1st point of contact for customer complaints.Escalating problems to a senior member of the teamProviding information to new and existing customers and introducersProcessing payments, when necessaryPerforming administrative tasks as assigned by the Line ManagerApply all aspects of the desired consumer outcomes of Treating the Customers Fairly (TCF) and Consumer Duty Experience required for Customer Service Officer: Outstanding communication & listening skills.Educated to GCSE level in both Maths and English.Experience in a Customer-facing role.The ability to work to targets and deadlines.Attention to detail.Excellent active listening skills.Patience & Resilience. Trusting Stellar Select: At Stellar Select, our commitment goes beyond recruitment; it's about crafting experiences that elevate your career journey. We take pride in delivering excellent services to our candidates and always going the extra mile to ensure your success. Our foundation is built on openness and transparency. We believe in clear communication with everyone we work with, fostering an environment of trust, honesty and fairness. Embark on your career journey with confidence, knowing that our services are designed with your success in mind. Here's what our complimentary service includes: Expert Consultants: We are your allies, dedicated to understanding your goals and guiding you toward success. Industry Expertise: Benefit from our in-depth knowledge of the industry, providing you with insights that set you apart in your career. 1-2-1 Experience Discussion: Your experiences matter. Engage in personalised discussions about your journey and how it aligns with the job role. Interview Preparation: Step into interviews with confidence. We provide thorough preparation to ensure you shine in every interaction. Negotiation of Job Offers: We'll manage the negotiations on your behalf, aiming for offers that align with your expectations. Market Insights: Stay informed with the financial market insights that empower you to make informed career decisions. Recruitment Process Updates: No more uncertainty. We keep you in the loop with regular updates on your recruitment process. Matching to Other Roles: Your journey doesn't end with one opportunity. We explore matches to other roles based on your experience and interests. Referral Programs: Spread the word and be rewarded. For more information regarding the role of Customer Service Officer please contact us Stellar Select is acting as an employment agency and is a corporate member of the REC

Job Title: Operations ManagerLocation: Central Milton KeynesHours: 8.45am to 5.00pm Monday to FridaySalary:£30,000 - £35,000 per annumJoin the Future of Flexible WorkingOur client is a modern serviced office provider offering co working spaces, private offices, and meeting rooms designed to support traditional, hybrid, and mobile professionals. As the demand for flexible working grows, so does our business - and we’re looking for a dynamic Operations Manager to help us deliver a premium experience for our clients every day.About the RoleAs Operations Manager, you will work closely with the General Manager to ensure the smooth running of our business centre. From overseeing customer relationships and managing facilities to driving sales and leading the reception team, this is a diverse and hands-on role. Think of it as running your own small business, where no two days are the same.Key ResponsibilitiesFoster excellent client relationships and ensure customer satisfaction is consistently high.Negotiate contracts with new and existing customers.Maintain a safe, professional and welcoming environment.Manage facilities, contractors, and suppliers efficiently.Prepare monthly invoices, handle payments, and analyse costs.Drive sales of office space, meeting rooms, virtual offices, and co working packages.Generate financial and sales reports.Handle commercial agent and broker relationships.Ensure full compliance with Health & Safety regulations.Lead and develop the Reception Team, including holiday and sickness cover.Support the General Manager in all day-to-day operations.Who We’re Looking ForWe need someone who thrives in a people-facing role and enjoys being at the heart of a busy, professional environment. You’ll be proactive, organised, and commercially minded, with a passion for delivering outstanding service.You will be/have:A confident communicator with people at all levels.Experience in face-to-face customer service.Strong verbal and written communication skills.Financially literate with budgeting and reporting experience.Skilled in facilities management.Able to sell, cross-sell and up sell services.Proactive, flexible and highly organised.Comfortable managing suppliers and operational tasks.A natural team leader with strong interpersonal skills.Why Join Us?Work in a fast-growing industry with future-focused services.Be part of a close-knit, supportive team in a modern environment.Opportunity to develop your skills across operations, sales, and leadership.Real ownership and responsibility from day one.Apply NowIf you’re excited about this opportunity and think you have what it takes, we’d love to hear from you.Quality Personnel acting as an Employment Agency & Business (rated as one of the top 3 Agencies in Milton Keynes for the 5th year running!).Please note due to the volume of applications we receive you will only be contacted if we are progressing your application.