Tenancy Progressor
About us:Rampton Baseley Estate Agents specialise in residential sales, lettings, and property management in South West London and the surrounding areas.The success of an estate agency business starts and ends with the quality of the staff. Moving is, after all, one of the most stressful transactions that most of us have to navigate in our busy lives. It cannot be emphasised enough what a difference it makes to have a mature, knowledgeable and hardworking expert managing the process. Agents will often claim to have amazing staff, but we really, really do.The role:We are seeking a detail-oriented and proactive Tenancy Progressor to join our dynamic lettings team. As a Tenancy Progressor, you will play a crucial role in managing the smooth transition of tenancies from offer stage through to move in, ensuring a seamless and professional experience for both landlords and tenants.This is an excellent opportunity for someone with lettings experience or a background in property administration who thrives in a fast-paced environment and has strong communication and organisational skills.Responsibilities include:Manage the full tenancy progression process from offer acceptance to move-inLiaise with tenants, landlords, referencing agencies, and other third partiesCoordinate all required documentation, including tenancy agreements, Right to Rent checks, and compliance certificates (e.g., EPC, gas safety)Ensure all referencing checks are completed and satisfactoryDraft and issue tenancy agreements and other required paperworkSchedule inventories, check-ins, and property inspectionsCollect initial move-in monies and ensure timely paymentMaintain accurate records on internal CRM systemsKeep all parties informed throughout the process, providing exceptional customer serviceEnsure compliance with lettings legislation and company policiesPreferred requirements (not essential):Excellent attention to detail and time management skillsStrong verbal and written communication skillsAbility to work independently and handle multiple cases simultaneouslyKnowledge of lettings legislation, including Right to Rent and deposit regulationsA customer-focused and solution-driven approachBenefits include:Employee Assistance ProgrammePrivate medicalCompany eventsClosed during Christmas/New YearAt Rampton Baseley, we are committed to putting the clients’ needs first, not the needs of the agency. Therefore, we are looking for someone who embodies our values of kindness, honesty, and diligence.
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