Average Operations Specialist salary in the UK

?? Our Perks Values-driven culture - we’re really proud of our culturePersonalised Learning and Development BudgetHybrid working hours - Each team has their own Smart Working Charter that empowers you to do your work in the best way you can25 Holiday Days + your local bank holidays1 Birthday day - it only happens once a year!3 So Giving Days - spend these days giving back to your chosen causeReligious Celebrations LeaveMental Healthcare - Unlimited sessions with UnmindEnhanced Family Leave �?So Energy So Energy was created in 2015 because we knew energy suppliers could be better. Since then, we’ve grown rapidly but sustainably, with 350,000 customers and over 450 Energists (what we call our people). But we’re not done. We’re on the road to a net zero future, and thanks to our partnership with ESB, we’re well on the way. We’re customer-centric, tech-led, and passionate about sustainability. We want to do the best we can for our customers, each other, and our planet, so we’ve created a workplace that's encouraging, supportive, and offers the opportunity for growth. As a company, we live by six core values that guide everything we do: ClearHonestAmbitiousInquisitiveCaringSustainable The RoleOperations Specialist at SO ENERGY Reporting into our Operations Team Leaders, Operations Specialists are key members of the Billing & Settlements team. Split into three main areas- Onboarding, Billing, and Industry Performance, you will support with problem resolution, data management, trade processes, and process improvement. This person will work closely with Customer Operations to ensure integrity of our internal systems. We’ll rely on you to listen to our customers and use your expertise, creativity, and passion to meet their needs — and remind them that behind our great products are amazing people, ensuring that we continue to deliver our 5* rated customer service. What you’ll be getting up to: Meet individual targets for Productivity, Quality and Speed (SLA’s)Become an expert in all the processes and tasks the team is responsible forLearn the core processes of the other operational teams as requiredFirst point of contact for escalations from the Customer Care teams and manage through to resolutionBe the point of contact for industry partners and own end-to-end resolution of raised issuesProactively identify issues and problems before they arise and resolve, or escalate them, before they have a negative impact on our customersCollaborate with the team to ensure the team is successful and hit targets & SLA’sPlay an active part in the team Buzz sessionsAssist with Department initiatives and improvements where requiredActively engage with your line manager to constantly seek improvement in working processes and practices This role will be a great fit if: You are someone who thrives in a fast-paced environmentYou work well both within a team and independentlyExcellent interpersonal and communication skills are key; both when interacting with our customers, as well as with fellow team membersStrong analytical skills and able to work with dataYou are able to prioritise your workload and be flexible to adapt to changing departmental needsYou have energy industry knowledge (desirable)

?? Our Perks Values-driven culture - we’re really proud of our culturePersonalised Learning and Development BudgetHybrid working hours - Each team has their own Smart Working Charter that empowers you to do your work in the best way you can25 Holiday Days + your local bank holidays1 Birthday day - it only happens once a year!3 So Giving Days - spend these days giving back to your chosen causeReligious Celebrations LeaveMental Healthcare - Unlimited sessions with UnmindEnhanced Family Leave ??So Energy So Energy was created in 2015 because we knew energy suppliers could be better. Since then, we’ve grown rapidly but sustainably, with 350,000 customers and over 450 Energists (what we call our people). But we’re not done. We’re on the road to a net zero future, and thanks to our partnership with ESB, we’re well on the way. We’re customer-centric, tech-led, and passionate about sustainability. We want to do the best we can for our customers, each other, and our planet, so we’ve created a workplace that's encouraging, supportive, and offers the opportunity for growth. As a company, we live by six core values that guide everything we do: ClearHonestAmbitiousInquisitiveCaringSustainable The RoleOperations Specialist at SO ENERGY Reporting into our Operations Team Leaders, Operations Specialists are key members of the Billing & Settlements team. Split into three main areas- Onboarding, Billing, and Industry Performance, you will support with problem resolution, data management, trade processes, and process improvement. This person will work closely with Customer Operations to ensure integrity of our internal systems. We’ll rely on you to listen to our customers and use your expertise, creativity, and passion to meet their needs — and remind them that behind our great products are amazing people, ensuring that we continue to deliver our 5* rated customer service. What you’ll be getting up to: Meet individual targets for Productivity, Quality and Speed (SLA’s)Become an expert in all the processes and tasks the team is responsible forLearn the core processes of the other operational teams as requiredFirst point of contact for escalations from the Customer Care teams and manage through to resolutionBe the point of contact for industry partners and own end-to-end resolution of raised issuesProactively identify issues and problems before they arise and resolve, or escalate them, before they have a negative impact on our customersCollaborate with the team to ensure the team is successful and hit targets & SLA’sPlay an active part in the team Buzz sessionsAssist with Department initiatives and improvements where requiredActively engage with your line manager to constantly seek improvement in working processes and practices This role will be a great fit if: You are someone who thrives in a fast-paced environmentYou work well both within a team and independentlyExcellent interpersonal and communication skills are key; both when interacting with our customers, as well as with fellow team membersStrong analytical skills and able to work with dataYou are able to prioritise your workload and be flexible to adapt to changing departmental needsYou have energy industry knowledge (desirable)

Based in Watford, Hertfordshire, our client is looking for an EMEA Payroll Specialist. This will be on a hybrid working basis with 1 day required in the office per week and start as a fixed term position with very strong chances of going permanent. This job would suit someone with at least 6+ years of relevant experience with international payroll administration in shared services centre environment. They will be responsible for the analysis, execution, and support of payroll operations with utmost confidentiality of 5000 employee records and business information of the Payroll Finance Shared Services organisation. Fluency in English, both written and orally, is essential, and another European language would be preferrable. The company has exciting growth plans over the next 12 months as they sell globally so exciting times for expansion. The successful individual will have multi-national companies experience working with third-party payroll services providers. Due to the nature of this fast-paced environment, this person must be comfortable working within a complex and highly matrixed environment. Experience working in systems such as SAP, SuccessFactors, ADP Global View and Microsoft Office Suite is essential. Job responsibilities: Preparing global payroll data for payroll processing by third party payroll administration partners ensuring accurate and timely processing of the company's payrollsExecuting day-to-day data entry, data corrections, mass upload etc.Verify timekeeping records and consult managers/employees about any discrepanciesRun remote and calculate off-cycle pay checksPerforming audits and validations of payroll transactionsPayroll issues are escalated and resolved with root cause analysis and corrective action for all levels of employees and management, with a focus on ensuring a positive and seamless employee experience in partnership with HR Shared Services. Ensure timely preparation, processing, maintenance and appropriate distribution of payroll information, payroll reports, all tax year end reports, payroll manuals and related payroll working instructions.Identify and drive continuous performance improvement projects to improve payroll accuracy, compliance, productivity and / or employee satisfaction Ensure end-to-end processes are well-thought out to address customer and regulatory requirements.Monitoring changing business, regulatory and financial requirements For more information about this role or any other EMEA Payroll Specialist roles in Watford, Hertfordshire, please don't hesitate to contact me in confidence, or visit our website www.mrkassociates.co.uk. Every application will receive a response as this is recognised working practice at MRK Associates. MRK Associates - AGY Helping you build the career you deserve