Average Operations Analyst salary in Belfast

Group OverviewThe TP ICAP Group is a world leading provider of market infrastructure. Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions. Through our people and technology, we connect clients to superior liquidity and data solutions. The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world's leading provider of OTC data, and an award winning all-to-all trading platform. The Group operates from more than 60 offices in 27 countries. We are 5,300 people strong. We work as one to achieve our vision of being the world's most trusted, innovative, liquidity and data solutions specialist. Role OverviewThe PMO Analyst will support the Technology PMO by providing financial analysis, tracking, and reporting to ensure effective management of the technology project portfolio. They will work closely with stakeholders to assist with the transition to a Value Management Office (VMO) Role Responsibilities Define data-driven metrics and KPIs to monitor the performance of the portfolioWork with the Finance Business Partner to define, implement, and operate a financial tracking framework for technology projects and programmesProvide transparency into resource assignments to activities, including third parties, and develop processes to allocate resources to activities Support in the review and approval process for key Project and Programmes Work closely with project managers to acquire a good knowledge and understanding of allocated projects and business area, enabling analysis, challenge and quality assuranceAssist in the ongoing process improvement of the PMO and governance framework.Complete quality audits on project documentationWork closely with Project Managers and other Delivery team members to ensure the smooth delivery of projects and the optimal use of resourcesEscalate governance and control concerns Experience / CompetencesEssential Highly developed analytical skills.Exceptional communication skills.Previous experience working in a busy environment Advanced Excel and PowerPoint skills Credible and confident with the ability to persuade and influence senior-level stakeholders.Strong and flexible work ethic with flexibility and willingness to learn new skillsSelf-motivated individual with an ability to prioritise different tasks Agile mindset with a focus on continuous improvement and operational excellence. Desired Banking / Financial Services ExperienceKnowledge and Experience of JIRAExperience of SAFe methodology and Lean Portfolio Management #NIJobs Not The Perfect Fit?Concerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesn't align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Don't hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us. Company StatementWe know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement. LocationUK - City Quays - Belfast

The TP ICAP Group is a world leading provider of market infrastructure. Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions. Through our people and technology, we connect clients to superior liquidity and data solutions. The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world's leading provider of OTC data, and an award winning all-to-all trading platform. The Group operates from more than 60 offices in 27 countries. We are 5,300 people strong. We work as one to achieve our vision of being the world's most trusted, innovative, liquidity and data solutions specialist. Role OverviewClient On-Boarding & Support Analyst is to work with TP ICAP's client base to on-board new clients and vendors to our trading platforms across multiple business lines. In addition to this, supporting services will be provided to this customer base, once in the production environment. Role Responsibilities Work as part of a team of who are responsible for managing the complete external customer FIX API on-boarding process (e.g. establish customer contacts, coordinate solution requirements, implementation, full client testing and sign off, and live date coordination).Provision of First and Second line support for FIX API issues. Hands-on problem management and ownership of client-facing API issues, in-line with the TP ICAP Incident Management policy.Incident and problem logging and tracking of technical issues, using ServiceNow.Document, maintain, use and share appropriate product, process and procedure documentation and services knowledge.Coordinate customer and internal FIX API upgrades, cutovers and new releases.Support and testing of all new software releases before roll out.Actively monitor client and system connectivity, identifying anomalies and taking the appropriate corrective actions.Creation of conformance test packs for new platforms utilising FIX API.Work with colleagues and internal IT departments to provide users with status updates as defined in the Service Level Agreement (SLA).Ensure that response time and resolution time objectives are met as defined in the SLA.Have a clear understanding of the escalation and Major Incident processes. Experience / CompetencesEssential University degree or Diploma in the field of Computer Science and /or minimum of 2 years of experience in an Application Support / Help Desk role.Experience in a Customer Services environment, preferably within Investment Banking organisationExperience of Client Relationship Management, establishing and maintaining good working relationship with the TP ICAP client base.Good experience of using best practice IT Service Management tools to log and manage user calls and provide first time resolution where practical. Experience of Service Now is preferred.Professional Qualifications: ITIL v3 foundation, Service Desk Institute SDA or equivalent ITSM qualification.Experience of supporting software running on both Windows and Unix/Linux OS's. Desired Experience with FIX protocol in an Investment Bank or Vendor organisation Job band & level: Professional, 4 #NIJobs Not The Perfect Fit?Concerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesn't align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Don't hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us. Company StatementWe know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement. LocationUK - City Quays - Belfast

I am working with a leading employer in the financial services sector who have a reputation for challenging existing thinking on pensions, benefits and investment advice. As an organisation they have grown consistently over the last couple of years in terms of new business acquisitions and new business wins. As they grow and evolve further, they are now seeking Quality Assurance/Complaints Analysts who will be responsible for handling and analysing complaints and errors identified within the Operational teams, as well as providing expert advice and lead on improvement activities by identifying technical issues and learning from areas of good practice. These are not the normal complaints based roles as you will have full responsibility in not only managing complaints and errors but also auditing, quality assurance, process/best practice and technical to include but not limited to: Identifying, developing and implementing processes and procedures in line with best practice.Training individuals and teams to ensure adherence to internal quality standards and statutory and legislative requirements.Supporting audits covering the AAF, ISO 9001 and PASA accreditations.Implementing improvements identified in audits.Completing internal quality assurance audits, reviewing representative samples against internal and external standardsCommunicate and embed technical and regulatory changesProvide concise technical and regulatory updates as well as nationwide projects (e.g. Pension Dashboard) for both internal and external parties You will already be working within a pension’s environment, together with extensive experience in the defined benefit pension sector, together with strong communication and advanced numerical skills. Additionally, you should be someone with a desire to improve standards, identify gaps/risks and develop new procedures to address these that will allow you to further utilise and develop your knowledge further in complaint handling, audit management and implementing continuous improvement programmes. The roles are offered on a hybrid working basis (2-days in the office) and can be based in any of their regional locations, Birmingham, Croydon, Manchester, Belfast or Reading. Offering an exceptional basic salary (dependent on level of experience) and a highly attractive benefits package, further details are available on application.