Network Engineer Coventry £30k - £35k + BenefitsI am recruiting in Coventry for a Network Engineer who will be responsible for the design, delivery, optimisation and support of secure, resilient network infrastructure across operational environments. The role delivers measurable impact across customer, operational, project and service activities, with accountability for programme-level outcomes where applicable. The Network Engineer plays a key role in shaping, securing and optimising networks that underpin high- availability and business critical services.Network Engineer BenefitsCompany Shares Scheme, Pension, Medical Insurance, Financial Planning Support, Death in Service, Medicash Healthcare Cash Plan, Permanent Total Disability Insurance, Enhanced Maternity/Paternity/Adoption Pay, Company Sick Pay, Hybrid Working, Investment in personal and professional training, Professional Memberships, Health checks, Wellbeing training and support, Employee Assistance Program, Flu jabs, Eyecare and of course paid holiday.Network Engineer Key Responsibilities:Provide 2nd line network support, owning escalated incidents through diagnosis, root cause analysis, resolution, and implementation of permanent fixesTriage and prioritise network incidents based on business impact, severity, and operational risk, maintaining accurate ticket updates and documentationDesign, deploy, configure, and support secure, resilient LAN, WAN, WLAN, SD-WAN, and datacenter networksConfigure, manage, and maintain Cisco and Fortinet network and security platforms, ensuring stability, performance, and compliancePerform routine maintenance and lifecycle activities, including upgrades, patching, configuration hardening, and validation testingMonitor network performance, availability, and capacity, proactively identifying risks and improvement opportunitiesSupport project delivery by managing installation, configuration, testing, and operational handover of new infrastructureEnsure all network services and changes comply with security policies, ITIL processes, and documented standardsWork closely with the Service Desk to improve first-line diagnosis, escalation quality, and knowledge articlesEngage effectively with internal teams, vendors, and stakeholders, clearly communicating progress, risks, and issuesProduce and maintain high-quality technical documentation, standards, and knowledge transfer materialsContribute to continual service improvement, technology lifecycle planning, and operational best practiceAct as a technical escalation point and support or mentor engineering colleagues where requiredNetwork Engineer Skills & Capabilities:Strong networking fundamentals: TCP/IP, DNS, DHCP, VLANs, routing and switchingHands-on experience with Cisco networking technologies, including Catalyst switching and wireless (WLC/ISE)Hands-on experience with Fortinet platforms, including FortiGate, FortiManager, FortiAnalyzer, FortiEMS, and SD-WANExperience supporting WLAN, VPNs, firewalls, and modern network security practicesPractical knowledge of network monitoring and logging, including SNMP, Syslog, dashboards, and alertingStrong troubleshooting and analytical skills with a structured, methodical approachExperience maintaining secure, standardised, and well-documented environmentsAbility to work effectively across operational support and project delivery activitiesNetwork Engineer Experience & Knowledge:Proven experience in 2nd line (or higher) network engineering roles supporting multi-site or business-critical environmentsDemonstrated experience delivering operational change, incident resolution, and service improvementExperience working with multiple suppliers and internal stakeholdersUnderstanding of service management, reporting, and operational KPIsExperience supporting or delivering infrastructure change within controlled, ITIL-aligned environmentsExperience contributing to secure, resilient, and supportable network designsNetwork Engineer Personal Attributes:Confident verbal and written communicator with both users and colleaguesSelf-motivated, disciplined, and able to prioritise workload effectivelyCalm and professional when working in a fast-paced environmentWillingness to research innovative technologies and propose effective solutionsStrong team player with a collaborative mindsetStrong stakeholder management skills, able to operate effectively from front-line teams to senior leadershipExcellent communication skills, with the ability to translate complex technical issues into clear, simple messages for non-technical audiencesAnalytical and structured problem-solving approach, particularly under pressure during major incidentsAgile mindset with experience of Agile project and programme delivery methodologiesStrong decision-making capability, with commercial awareness and financial literacyAbility to manage risk, balance competing priorities and deliver outcomes in pressured environmentsNetwork Engineer Compliance:ITIL FrameworkQuality (ISO 9001)Information Security (ISO 27001)Cyber essentials & Cyber essentials +Environmental Management (ISO 14001 / ESG)Services advertised by Gold Group are those of an Agency and/or an Employment Business.We will contact you within the next 14 days if you are selected for interview. 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