Maintenance Coordinator
Maintenance & Repairs Admin Coordinator Salary: £28,000 per annum Permanent, Full time, onsite 37hrs a week Our client is a not-for-profit housing association located in Luton. We are looking for an Maintenance & Repairs Admin Coordinator to join a growing company. Purpose: Maintenance & Repairs Admin Coordinator We're seeking a highly organised and motivated Maintenance & Repairs Admin Coordinator to play a vital role within our Property Services team. This position provides key administrative and coordination support, helping ensure repairs and void works are managed efficiently and delivered to a high standard. As a central point of contact, you'll support the smooth running of maintenance services by managing enquiries, coordinating workloads, and helping prioritise tasks. You'll work closely with the Team Leader to assist with scheduling, reporting, and meeting operational performance targets, while ensuring all activities comply with health and safety legislation, including Awaab's Law. This is a fast-paced, office-based role suited to someone who enjoys variety, teamwork, and keeping things organised in a busy environment. Responsibilities: Maintenance & Repairs Admin Coordinator Serve as the first point of contact for maintenance, repairs, and void-related queriesCoordinate day-to-day reactive repairs, planned works, and compliance activityRaise, track, and update work orders using internal systemsCommunicate effectively with customers, contractors, operatives, and inspectorsMonitor progress, prioritise workloads, and maintain accurate recordsSupport health, safety, and compliance requirements, including gas, electrical, fire safety, and Awaab's LawDeliver a high standard of customer service via phone, email, and digital platformsAssist the Team Leader with scheduling, reporting, and general administrationCollect, review, and respond to customer feedbackSuggest improvements to processes, efficiency, and service quality Skills / Experience: Maintenance & Repairs Admin Coordinator A strong commitment to customer service and clear communicationThe ability to juggle competing priorities and meet deadlinesConfidence using IT systems and Microsoft Office applicationsAn understanding of property maintenance or repairs processesAwareness of health and safety and compliance standardsA proactive, solutions-focused attitude GCSEs (or equivalent) in English and MathsPrevious experience in an administrative or coordination role within property or maintenance servicesStrong organisational and planning skillsExcellent written and verbal communication abilitiesAbility to work independently and collaboratively in a fast-moving environment Desirable Experience Knowledge of housing or property maintenance regulationsExperience contributing to service improvementsUnderstanding of building maintenance activities and delivery timescales Response Personnel, an independently owned company and experts in recruitment since 1997. Specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, Industrial and Engineering sectors. For information on other roles, we have available please call for further details.
read more