Average Learning Support salary in the UK

IT Support Engineer / Service Desk AnalystJoin a supportive, fast-paced technology team providing first-line support to clients. This opportunity suits someone with relevant IT support experience, strong customer service skills and a drive to keep learning and developing.If you’ve also worked in the following roles, we’d also like to hear from you: IT Support Technician, Helpdesk Analyst, Technical Support Engineer, Technical Support Analyst, IT Technician, 1st Line Support Engineer, First Line Support Engineer, Desktop Support Engineer, IT Support AnalystBenefits include private healthcare after probation, learning and development opportunities, pension scheme and birthday day off.SALARY: £28,000 - £34,000 per annum (depending on experience) + Benefits LOCATION: Hybrid / 3 days in the City of London office (Faringdon / Chancery Lane EC1N) and 2 days working from homeJOB TYPE: Full-Time, Permanent WORKING HOURS: 35 hours per week, Monday to Friday** Fantastic Career Progression Opportunities **JOB OVERVIEWBuild your technical knowledge while helping clients stay productive and supported in a lively, collaborative environment. The IT Support Engineer / Service Desk Analyst provides first-line troubleshooting across devices, operating systems, user access and business technology.Working with colleagues and end users, the IT Support Engineer / Service Desk Analyst combines clear communication with accurate incident handling, documentation and timely escalation.Microsoft certification training gives the IT Support Engineer / Service Desk Analyst opportunities to develop knowledge across Modern Desktop, Intune and Azure while contributing ideas that improve service delivery.DUTIESYour duties as the IT Support Engineer / Service Desk Analyst include:Incident Logging and Prioritisation: Act as the first point of contact for IT queries, logging, categorising and prioritising incidentsTechnical Troubleshooting: Diagnose and resolve basic issues across desktops, laptops, mobile devices, Windows and macOS, escalating more complex problems when requiredUser Access and Security: Handle password resets, account updates and multifactor authentication using Active Directory, Azure AD and similar systemsHardware and Software Support: Install, configure and maintain hardware and software to support smooth business operationsDocumentation and Knowledge Management: Maintain clear, current records and contribute to knowledge resourcesCustomer Service and Communication: Provide professional updates, useful guidance and jargon-free explanations to end usersService Improvement: Identify recurring issues and contribute to process optimisation and service improvementsLearning and Development: Take part in Microsoft certification training covering Modern Desktop, Intune and Azure platformsCANDIDATE REQUIREMENTSESSENTIALRelevant IT support experienceFamiliarity with ITIL FoundationStrong troubleshooting and problem-solving skillsAbility to manage pressure, deadlines and changing prioritiesExcellent customer service, interpersonal and communication skillsProactive approach, strong work ethic and commitment to continuous learningAbility to collaborate effectively within an inclusive, supportive teamDESIRABLEIT support experience gained in a managed service provider environmentMicrosoft certifications such as AZ-900, MS-900 or SC-900BENEFITSLearning and development opportunities, including Microsoft certifications, development pathways and internal and external trainingCareer progression opportunities21 days’ holiday, increasing with service, plus public holidaysBirthday day offPrivate healthcare after probation40% off gym membershipPension scheme from day oneCycle to work schemeEyecare vouchersCentral London locationFriendly, inclusive and sustainable working environmentRegular social eventsElectric car scheme after qualifying serviceRecruitment referral schemeAPPLY TODAY…By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.JOB REF: AWDO-P15203Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.AWD-IN-SPJ

STUDENT SERVICES - Pastoral, Welfare and Behaviour Officer Full-time, term-time-only roleWorking hours: 8am-4pmSupportive secondary school pastoral teamExcellent transport links via the Central LinePrevious safeguarding experience essentialReeson Education are recruiting a Pastoral, Welfare and Behaviour Officer to join the Student Services at an Outstanding secondary school in Redbridge. This is an opportunity to support young people, help resolve difficulties and keep pupils engaged in school life.As a Pastoral, Welfare and Behaviour Officer, you will work closely with the internal team, the schools' students, families and staff, combining practical welfare support with clear expectations around behaviour.ABOUT THE PASTORAL, WELFARE AND BEHAVIOUR OFFICER ROLEProvide day-to-day pastoral support and respond to safeguarding concerns.Help pupils manage their behaviour and overcome barriers to learning.Coordinate support plans and monitor progress.Maintain records and liaise with families and external professionals.Support exclusion administration, reintegration meetings and Reflection Room arrangements.THE SUCCESSFUL PASTORAL, WELFARE AND BEHAVIOUR OFFICER WILL HAVERelevant safeguarding and student welfare experience.A calm, consistent approach to challenging behaviour.The confidence to build trust while maintaining boundaries.Strong communication, organisation and record-keeping skills.Familiarity with Bromcom Software.APPLY NOWTo apply for this Pastoral, Welfare and Behaviour Officer position, send your CV to Wayne at Reeson Education: Reeson Education is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.Reeson Education:Reeson Education is the England's Premier Recruitment Agency. Established in 2006 by experienced teachers, education professionals and recruitment specialists, we have built our business and reputation on the cores values of honesty, integrity and excellence.We care about education and the provision of education and have established an excellent reputation with schools and teachers alike.At Reeson Education we work closely with a large network of Nurseries, Primary Schools, Secondary Schools and Colleges across the UK. Our client base provides us with an abundance of available daily supply, long term and permanent opportunities across all age groups in all areas of London.Reeson Education is an Equal Opportunities employer and is committed to the highest standards of safeguarding and the promotion of the welfare of children, young people and adults and expects all staff to share this commitment.Please note, where a salary or daily rate range is stated, the higher rate applies to candidates who meet the enhanced experience, training or qualification requirements specified within the advert. All daily/hourly rates quoted are inclusive of holiday pay at 12.07%

This IT Support role in London is all about keeping things running smoothly in the Financial Services industry. You'll be the go-to person for solving technical issues and ensuring the technology systems are working efficiently.Client DetailsA company in the Financial Services industry based in London.DescriptionOwn incidents and service requests through to successful resolutionProvide advanced remote and onsite support for Windows, macOS, and mobile devicesTroubleshoot Microsoft 365 services including Outlook, Teams, OneDrive, and SharePointDiagnose and resolve issues across endpoint management platforms such as Intune and SCCMSupport video conferencing and collaboration technologiesPerform structured troubleshooting using logs, event viewers, and device management toolsManage escalations while maintaining ownership through to completionCreate and maintain knowledge articles and operational documentationContribute to continuous service improvement initiativesSupport onboarding and offboarding processes, including user access and device provisioningCommunicate technical updates clearly to end users and stakeholdersProfileA successful IT Support should have:Experience delivering Level 2 technical supportStrong knowledge of Windows 11, macOS, and iOS supportProven Microsoft 365 troubleshooting experienceExperience with Intune, SCCM, device compliance, and application deploymentFamiliarity with ITSM platforms, ideally Jira Service ManagementStrong ticket management, prioritisation, and documentation skillsUnderstanding of SLA-driven support environmentsExcellent communication and customer service skillsExperience supporting senior stakeholders or VIP users is advantageousKnowledge of Jamf for macOS management is beneficialUnderstanding of identity and access management concepts including SSO and MFAExposure to security technologies such as Zscaler and CrowdStrikeITIL certification or practical ITIL experience preferredExperience creating knowledge documentation and reducing recurring issuesJob OfferDaily rate of £200 outside IR35.Temporary position in the Financial Services industry.Opportunity to work in London, a major financial hub.If you're interested in this role, apply now.People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.