Average Investigator salary in the UK

We are supporting our client in hiring several Investigators to join their team. Our client are an independent, not-for-profit organisation that resolve any financial disputes which a business and a consumer have been unable to solve themselves. They make decisions that feel fair to both sides and if they decide someone has been treated unfairly, they have the legal powers to put things right. The complaints our client deal with vary. A customer might be having trouble with their bank account, struggling with payday loans, think an insurance payout isn't fair, or be worried about their mortgage. You'll be responsible for: Investigating complaints about either Insurance, Pensions, Mortgages or Investment products. Managing your caseload effectively to reach targets Managing relationships with our customers - both consumers and financial businesses Examining evidence to get to the heart of each complaint Weighing up all sides of a story and assessing the relevant rules and regulations to make fair and reasonable decisions Communicating with empathy - listening carefully to both sides, asking the right questions and using sound judgement, and empathy Communicating your findings clearly, explaining what you think and why through a clear and structured written response Location: Remote working, 1 day every 8 weeks working from an office in Edinburgh. Hours: We have both full time (35 hours per week) and part time (28 hours per week) roles available. You will have the flexibility to agree a working pattern with your manager, covering the 'core part' of the day - such as 9am - 5pm, 8am - 4pm or 10am - 6pm. Salary: £31,238pa + excellent benefits, including but not limited to… - An £800 cash allowance which can be used to increase the cover on core benefits or be added directly to your salary. - 25 days annual leave + bank holidays and the option to buy extra or sell days. - Private medical insurance - Non-contributory pension (up to 12% of your salary) Contract type: 18 month FTC Why choose Adecco? We will support you in a multitude of ways throughout your journey including but not limited to expert interview preparation advice, CV writing support, access to a wide range of job opportunities and aftercare once you have started your new role. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

We are currently recruiting for Contingent Investigators - Insurancefor a 12-month assignment. Join our client, the Financial Ombudsman Service, the organisation that settles individual disputes between financial businesses and their customers. As the assignment is performed from home, you will need to provide your own equipment, such as laptop etc and have a reliable internet connection and appropriate environment for carrying out the assignment. The assignment will require you to investigate both sides of a dispute and then make a fair and reasonable decision on the outcome. You’ll begin your assignment by joining our internal training programme, conducted remotely, to ensure we are setting you up for success. The cases will relate to insurance products, services, and providers. The ideal candidate for this assignment will - have experience of resolving complaints/disputes and being the decision makerhave knowledge of the general insurance market, particularly motor insurance or buildings insurancehave excellent problem solving and decision-making skills, with outstanding attention to detailhave a focus on quality, customer service and doing the right thinghave great written communication skills. You’ll need to provide a persuasive, accurate and credible account of the complaint outcomes you reach.and you’ll need excellent verbal communication skills. You’ll need to be able to handle customer enquiries on the telephone, building rapport and remaining composed under pressure.have experience managing conflicting deadlines with great time management skills Essential criteria - The ability to critically assess evidence, judging how relevant, plausible and reliable it isThe ability to work at pace and deliver high quality work at volumeThe ability to shift focus at short notice and adapt to differing ways of workingProduce bespoke final outcome letters with little to no spelling/grammar errors In return you will be rewarded with a generous day rate - with in-depth training and support. Your knowledge will grow quickly, and this is a genuine opportunity to work with an exceptional company. Important information: Pay rate pre-accreditation - PAYE £162.14 pd, Umbrella £210 pd, or £188 deemed PSC pdPay rate post-accreditation - PAYE £217.70 pd, Umbrella £260 pd, or £225.30 deemed PSC pdLocation - fully remote (must be working in the UK - for the purposes of the assignment, the UK is defined as England, Scotland, Wales and Northern Ireland)Duration - 12 months temporary assignmentEquipment - must use your own equipmentStart date - 21st October 2024 Should you have the right experience or feel that your skills are relevant and transferable to this assignment, please apply with your most up to date version of your CV and we will be in contact to give you more information.

We are currently recruiting for Contingent Investigators for a 12-month assignment. Join our client, the Financial Ombudsman Service, the organisation that settles individual disputes between financial businesses and their customers. As the assignment is performed from home, you will need to provide your own equipment, such as laptop etc and have a reliable internet connection and appropriate environment for carrying out the assignment. The assignment will require you to investigate both sides of a dispute and then make a fair and reasonable decision on the outcome. You’ll begin your assignment by joining our internal training programme, conducted remotely, to ensure we are setting you up for success. The cases will relate to motor finance products, services, and providers. The ideal candidate for this assignment will - Have experience of resolving complaints/disputes and being the decision maker.Have excellent problem solving and decision-making skills, with outstanding attention to detail.Have a focus on quality, customer service and doing the right thing.Have great written and verbal communication skills.Be able to handle customer enquiries on the telephone, building rapport and remaining composed under pressure.Have experience managing conflicting deadlines with great time management skills. Essential criteria - The ability to critically assess evidence, judging how relevant, plausible and reliable it is.The ability to work at pace and deliver high quality work at volume.The ability to shift focus at short notice and adapt to differing ways of working. Desirable criteria - Knowledge of the consumer credit industry and the regulation of it.Some form of legal training or background would be useful for this role. If you have worked for a motor finance provider within the last 6 months, unfortunately we are unable to progress an application due to conflict of interests. In return you will be rewarded with a generous day rate - with in-depth training and support. Your knowledge will grow quickly, and this is a genuine opportunity to work with an exceptional company. If you have the experience we have detailed in this advertisement, please apply with an updated version of your CV. We are looking for product details within your CV, so be sure to include the complaint types you’ve managed. Important information: Pay rate pre-accreditation - PAYE £162.14 pd, Umbrella £210 pd, or £188 deemed PSC pdPay rate post-accreditation - PAYE £217.70 pd, Umbrella £260 pd, or £225.30 deemed PSC pdLocation - fully remote (must be working in the UK - for the purposes of the assignment, the UK is defined as England, Scotland, Wales and Northern Ireland)Duration - 12 months temporary assignmentEquipment - must use your own equipmentStart date - October 2024 We are looking forward to reviewing your application.