Average Information Manager salary in Worcester

Client Relationship Manager - Insurance - Remote Working Job Market - Insurance Motor Claims / Client Services Client Relationship Manager - Motor - About the role You will be a vital day-to-day point of contact for insurance market clients, bringing claims and TPA experience and building strong relationships with technical and procurement teams within client organizations to establish yourself as a trusted advisor. You will understand client needs and champion those needs internally to ensure first-class service delivery. Commercially astute and excellent communicators, Client Service Managers immerse themselves in client businesses, pre-empting challenges and proactively identifying opportunities to enhance the relationship - involved with coordinating the breadth of client engagement from initial onboarding of new clients to the ongoing management of day-to-day engagement and performance reporting. Client Relationship Manager - Motor - Key duties Client Relationship Management: Service Delivery: Ensure that service delivery aligns with contractual obligations and SLA/KPI requirements by proactively monitoring adherence. Work closely with clients to understand their specific requirements and tailor services and engagement plans accordingly Coordinate with internal teams to ensure all client-specific setups and configurations are completed and maintained in accordance with client requirements Performance Management and Reporting Conduct regular performance reviews with clients to assess satisfaction and identify areas for improvement Proactive Engagement Immerse yourself in client businesses and stay informed on motor market developments in order to pre-empt challenges and opportunities for your clients Ensure clients are alerted to relevant industry developments and how they may impact their business whilst offering suitable solutions to support. Client Relationship Manager - Motor - Key requirements Relationship management experience in the insurance industry Knowledge of the motor insurance claims market Third Party Administration (TPA) experience essential Confident communicator capable of building relationships Ability to work proactively and autonomously to understand and respond to client challenges Sound understanding of MI reporting Along with our client, we are committed to a diverse workforce and as such recruit from a wide available pool of talent, with the hiring, assessment and selection process being fair, free from bias and one which ensures the right person is selected for the job, based on merit. We treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. A copy of our D&I policy can be made available upon request.

Client Service Manager - Insurance - Remote Working Job Market - Insurance Motor Claims / Client Services Client Service Manager - Motor - About the role You will be a vital day-to-day point of contact for insurance market clients, bringing claims and TPA experience and building strong relationships with technical and procurement teams within client organizations to establish yourself as a trusted advisor. You will understand client needs and champion those needs internally to ensure first-class service delivery. Commercially astute and excellent communicators, Client Service Managers immerse themselves in client businesses, pre-empting challenges and proactively identifying opportunities to enhance the relationship - involved with coordinating the breadth of client engagement from initial onboarding of new clients to the ongoing management of day-to-day engagement and performance reporting. Client Service Manger - Motor - Key duties Client Relationship Management: Service Delivery: Ensure that service delivery aligns with contractual obligations and SLA/KPI requirements by proactively monitoring adherence. Work closely with clients to understand their specific requirements and tailor services and engagement plans accordingly Coordinate with internal teams to ensure all client-specific setups and configurations are completed and maintained in accordance with client requirements Performance Management and Reporting Conduct regular performance reviews with clients to assess satisfaction and identify areas for improvement Proactive Engagement Immerse yourself in client businesses and stay informed on motor market developments in order to pre-empt challenges and opportunities for your clients Ensure clients are alerted to relevant industry developments and how they may impact their business whilst offering suitable solutions to support. Client Service Manger - Motor - Key requirements Relationship management experience in the insurance industry Knowledge of the motor insurance claims market Third Party Administration (TPA) experience essential Confident communicator capable of building relationships Ability to work proactively and autonomously to understand and respond to client challenges Sound understanding of MI reporting Along with our client, we are committed to a diverse workforce and as such recruit from a wide available pool of talent, with the hiring, assessment and selection process being fair, free from bias and one which ensures the right person is selected for the job, based on merit. We treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. A copy of our D&I policy can be made available upon request.

Call Centre Team Manager Salary - £36,800 Monday-Friday 9am-5pm Do you have experience working as a Call Centre Team Manager? If you do, please read on as we are proud to be representing a leading financial services business based near to Birmingham that is currently looking to grow its call centre team. Based at our modern and easily accessible offices, you’ll be joining a fast-paced customer focused team that answers telephone calls from customers based across the UK. Call Centre Team Manager duties: Responsible for the management of a team of collectors and all aspect of their performance, resolving issues as they arise.Lead, motivate and manage collectors both individually and as a team, to achieve set targets, objectives & timetables utilising documented 1-2-1’s, coaching, sampling and feedback.Set, communicate, and monitor revenue targets daily / weekly / monthly for both individual collectors and the team.Performance manage any collector who has not met performance or revenue delivery through the contact centre performance management process.Monitor contact centre dashboard ensuring delivery of business objectives through SLA's and KPI's, ensuring calls are answered professionally and in line with company procedures, exceeding customer expectations.Work closely with dialler / campaign managers to ensure call demands are being met. Call Centre Team Leader benefits: Pension schemeLife assurance28 days holidayOngoing training/developmentFree On-Site ParkingRefreshmentsCompany Life Assurance PlanSmart Casual Dress Code The successful applicant would be required to undertake a DBS and CCJ check before an offer of employment is made. Interested in knowing more? CLICK APPLY & we will be in touch immediately with more information.