Average Incident Manager salary in the UK

About The RoleTeam – IT Service ManagerWorking Pattern - Hybrid – 2 days per week in the Vitality Bournemouth Office. Full time, 35 hours per week. We are happy to discuss flexible working! Top 3 skills needed for this role: Excellent verbal communicationProven expertise in Incident Management A great Multitasker What this role is all about:As an IT Incident Manager, you will be dependable for the management, coordination and communication around all service impacting outages. This involves liaising with a variety of technical teams. You will be structuring and leading investigations to ensure accurate and timely information is disseminated both internally and externally. You will also be collaborating with senior members of the management team during significant customer impacting outages.Key Actions Monitor the progression of incidents, proactively intervening when appropriate to ensure that incidents are progressed through to closure in a timely mannerQuickly assess the severity of an outage in regards to business impact and technical complexityPersonally manage and own the progression of the most severe incidents through to remediation stageNotify, escalate and communicate to our business the existence and status of outages as necessaryHelp co-ordinate the investigations and drive incidents to resolution / remediationPut customers first through being an advocate of the customer and driving Vitality to the highest levels of qualityPerform incident trend analysis to identify potential problemsYou will work with multiple support teams to ensure SLA compliance for all incidentsPerform both reactive and proactive Problem Management, driving permanent resolution to ensure that tickets are reduced and problems across the estate decrease, driving stability and experiencePerform governance around both the Incident and Problem Management processes Essential Skills needed to fulfil this role: Able to demonstrate a proven track record in the effective delivery of Incident ManagementExperience with application or infrastructure servicesExcellent written and verbal communication skills with the ability to effectively tailor communication of technically complex issues to various audiencesStrong collaboration skills with an interest to develop a strong networkAbility and aptitude to pick up new technologies or proceduresGood organisational skills and excel at multitasking with the ability to “pick up the pace” during major outagesITIL v3 Foundation qualified So, what’s in it for you? Bonus Schemes – A bonus that regularly rewards you for your performanceA pension of up to 12%– We will match your contributions up to 6% of your salaryOur award-winning Vitality health insurance – With its own set of rewards and benefitsLife Assurance – Four times annual salary These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities!If you are successful in your application and join us at Vitality, this is our promise to you, we will: Help you to be the healthiest you’ve ever been.Create an environment that embraces you as you are and enables you to be your best self.Give you flexibility on how, where and when you work.Help you advance your career by playing you to your strengths.Give you a voice to help our business grow and make Vitality a great place to be.Give you the space to try, fail and learn.Provide a healthy balance of challenge and support.Recognise and reward you with a competitive salary and amazing benefits.Be there for you when you need us.Provide opportunities for you to be a force for good in society. We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.About The CompanyVitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place.We’ve been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives – they benefit, our business benefits, and society benefits. We’re successful because we attract, develop, and retain the best people – and because we care.Plus, you get to join our 1.7+ million members with access to our unique health insurance and healthy living programme. Just to make sure you know our products inside and out.Ready to find out if we’re the right fit for you? We can’t wait.Diversity & InclusionWe’re committed to diversity and inclusion because it’s good for our employees, for our business, and for society. To learn more please visit our Careers page.Vitality’s approach to sustainabilityVitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page. #LI-HybridIf we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early. If you are interested, please submit your application as soon as possible.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.Major Incident ManagerDuration - 3 MonthsLocation - Warwick / Remote SummaryMy high-profile utilities client is looking for a Major Incident Manager to join their team Based at their Warwick offices (1 day a Month on site) on an initial 3-month contract with chance of extensions.As Major Incident Manager, you will need to support the MIM team during your shift. Ultimately responsible for managing Global P1 - P2 incidents thought the complete lifecycle. This includes. * Stakeholder communication - email and SMS * Technical and Management bridges * Producing post incident reports * ITSM (Service Now) ticket management * Provide MIM guidance. * Ensure upstream management communications are clear and concise. Key Accountabilities:* To ensure internal and external; supplier KPI's are met and maintained. * Follow established MIM process and policy. * Maintain MIM documentation in line with service owners' requirements.* Ability to track all actions and highlight accountabilities. * Drive incidents to resolution * Recording actions clearly and accurately under pressure * Update and contribute to process improvements. * Ensure a full understanding of the NG landscape. Knowledge & Experience Required:* A minimum of 5 years working as a major incident manager in a global 24x7 environment * Experience of working on 24x7 Rota* Operationally working in a global team and co ordinating offshore resources* Multi-tasking* Ability to manage stakeholder escalations.* Understand and prioritize ticket engagement. Qualifications Required:· Preferred ITIL 4 qualificationsIf you have not received a response within 48 hours of applying, please assume you have not been shortlisted this time.

Corporate Incidents Manager Who are Diligenta? Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development. Summary of the role An exciting opportunity has arisen for a Corporate Incidents Manager to join the Share Services function at Diligenta. You will play a crucial role in managing the Corporate Incident team with their operational day to day activity and strategic direction, across multi-site locations including our Offshore teams. This is a technical role requiring a high level of business knowledge and the ability to translate this to provide clear direction for direct reports and their teams, working with them and our client to shape and translate the strategy of the Corporate Incidents department into clear action plans and liaise with clients through progress updates and governance meetings. If you want to work for an organisation that offers great progression and development opportunities, then please apply today! Benefits 33 days including Bank HolidaysEligibility for an annual discretionary bonus schemeCar AllowancePrivate HealthcarePersonal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays, and electrical goods.Cycle to Work Scheme & Interest free Season Ticket loans.A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing.A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement LeaveA contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income ProtectionApply to find out about our other benefits. What you'll be doing Working with Phoenix to implement strategy and deliver the desired customer outcomes.Direct management of Onshore teams (currently within Peterborough, Liverpool, Basingstoke , Glasgow & Edinburgh) and oversight of the CI Offshore teams, ensuring progression of work.Development of our Offshore capability and Target Operating model.Integration of new work into the team through migrations of further Phoenix Heritage books of Work effectively with Incident Service Leaders, Team Leaders and team members to deliver processes and identify process improvements, by understanding issues, making appropriate changes and recommendations.Ensure the right balance of cost effectiveness and customer outcomes is Ensuring KPIs and SLAs are understood and promoted within the team, ensuring progress against them is closely monitored and any blockers or exceptions are highlighted.Maintaining positive relationships with Phoenix through contact on individual CI's and leading client governance meetings, ensuring any actions coming out of this are completed in a timely fashion.Acting as an effective escalation point for the CI Team in the event of any blockers or uncertainty around appropriate solutions.Understanding and compliance with FCA, money laundering, DPA and HMRC regulations, both personally and the wider team. What we're looking for Communicates in a professional and positive manner within Diligenta and with customers and clients, verbally and in writing, using plain English and avoiding the use of jargon.Has the ability to coach, challenge, involve and develop staff.Strong analytical and decision making skills, with the ability to solve problems and identify opportunities for improvement.Flexible approach to work / activities to ensure that deliverables are met.Calm and measured when dealing with difficulties, problems and challenges.Delivery focused and results orientated, able to effectively prioritise and execute tasks.Proven relevant experience in Financial Services and Outsourcing.Hands on experience of leading and managing teamsin a medium sized Customer Services OperationSound technical and product knowledge from a Financial Services organisation, enabling the review of Impact Assessments to ensure appropriate solutions are being proposed.Experience of performance managing teams in a commercial environment.Understands and operates within the required regulatory environment. If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know. Ready to take the next step in your career? Apply today and become part of our innovative team!