Average Incident Manager salary in London

Incident & Response Manager (Cyber) London / Hybrid£65,000 - £70,000 per annumA global cyber security business are seeking to hire an Incident & Response Manager to be based in London (on a hybrid basis). The role can pay up to c£70,000 basic salary excluding bonuses and benefits initially. Additionally, first class training, development, research and clear progression is available. This role sits in a wider cyber security practice; spanning services which cover GRC, privacy, transformation, managed services and technical response. This role will allow you to be responsible and develop skills across:- You will deliver cyber-related engagements with our clients, working seamlessly and collaboratively with colleagues and clientsYou'll be contributing to the creation of new Cyber related services and the development of existing servicesYou will work effectively in diverse teams with an inclusive team culture where people are recognised for their contribution Typically, candidates that succeed in this role can demonstrate a clear background in a number of the following:- Proven experience in Incident Response supervising technical and non-technical team members and managing incidents, either in-house or as a consultantExperience in network forensics with an emphasis on detecting malicious activity using network trafficExperience working with security intelligence, data analytics, security incident response, and forensic investigation teamsKnowledge of current hacking techniques, vulnerability disclosures, data breach incidents, and security analysis techniquesHolds Government Security clearance, or willingness to undergo the security vetting process. Desirable: Investigative and incident response experience within cloud environments e.g., AWS, GCP and AzureTool agnostic ability to conduct preliminary malware analysis Please apply online to be considered for this role. #LI-PB1

Job Opportunity: Major Incident Manager Are you an experienced IT professional looking for an exciting challenge in a dynamic, fast-paced environment? We are seeking a Major Incident Manager on behalf of a leading client in the IT Service Management sector. This is a multifaceted role where you will oversee and manage the Incident and Problem Management processes, ensuring seamless service reliability and enhancing productivity across the organization. Key Responsibilities: Take charge of Major Incident Management both during standard working hours and on-call rotations.Coordinate the resolution of major incidents by collaborating with global teams, restoring services quickly and effectively.Drive service improvement initiatives through Experience Level Management to enhance the reliability of IT services and customer satisfaction.Lead Problem Management activities, identifying trends and root causes to prevent future incidents.Maintain a strong working knowledge of Change and Release Management to ensure integration and alignment with incident and problem processes.Provide regular reports using tools like PowerBI and ServiceNow, ensuring operational transparency.Guide and manage outsourced teams, ensuring clear communication, adherence to processes, and continual improvement. Key Qualifications: Proven experience in managing complex, high-impact system failures with excellent diagnostic and problem-solving abilities.Strong leadership skills, especially under pressure, and the ability to motivate diverse technical teams.In-depth knowledge of Incident, Problem, and Change Management processes.Hands-on experience with ServiceNow and reporting tools such as PowerBI.Familiarity with cloud services and managing incidents in cloud-based environments.ITIL v3/4 Foundation certification and experience in Experience Level Management are preferred.Strong client-facing and communication skills, both written and verbal.Experience in managing third-party vendors, ideally from an offshore location. Core Competencies: Analytical thinking and problem-solving with a proactive approach to preventing incidents.Effective communication and influencing skills, ensuring alignment across teams.Self-motivated with a commitment to excellence and continuous improvement.Strong organizational and resource management capabilities.Ability to foster relationships and credibility with senior stakeholders and clients. If you are passionate about IT Service Management, thrive in high-pressure environments, and are looking to make an impact in a large, global organization, this could be the perfect role for you! Location: Flexible with occasional out-of-hours responsibilities. Apply now to take the next step in your career as a Major Incident Manager!

Incident Management Analyst - Insurance - Hybrid Incident Management Analyst Incident, Problem, Change Insurance City, London/ Hybrid (2-3 days in the office per week) Permanent Up to £60,000 + benefits + bonus A great opportunity has arisen for an Incident Management Analyst to join a well respected global Life Insurer and take the responsibility for co-ordinating and managing the response to incidents within the organization. You will join the existing Service Operations team and ensure the incidents are managed efficiently. This role is a hybrid role requiring knowledge of change and problem management, assisting where necessary to drive operational and service excellence with sound experience of being able to execute service owned processes. Main Duties Assist in the development of the Technology Incident Management Process and act as first point of call for incidents.Accountable for end-to-end incident resolution using the incident management processes.Coordinate and manage the incident response team.Work closely with the Operations Manager in the event of a major incidentExecute accurate and clear Major Incident notifications.Ensure that IT Service Management software tools are fit for purpose and subject to ongoing refinement and improvement.Maintain awareness of current threats and vulnerabilitiesFacilitate incident debriefs, PIR's and root cause analysis.Contribute to Global Service desk strategy and implementation.Actively drive reduction in downtime and service issues.Explore opportunities to provide continual service improvement.Support the Problem and Incident manager with all areas of responsibility including CAB, incident management and change management Qualifications & Expertise Experience in incident management or similar service focused roles.Excellent communication skills whether verbal or written.Prior experience with multi-region / multi-time zone organisationsMatrix management of multiple in house and supplier teams relating to Incidents, Problems and Changes. A continual improvement mindset and high levels of customer focus.Experience of working with internal and external partners to drive service excellence.Ability to work in a maturing team environment.Able to identify risks and challenges and to mitigate appropriately.Stakeholder management and business engagement.Adaptable to change in an evolving environment.ITIL qualifiedTechnology background supporting enterprise level business an advantage. Incident Management Analyst Incident, Problem, Change Insurance City, London/ Hybrid (2-3 days in the office per week) Permanent Up to £60,000 + benefits + bonus