Average Implementation Manager salary in the UK

Job Title: Implementation EngineerLocation: Waterlooville (On-site)Reports to: Implementations LeadSalary: £26k - £29kRole DescriptionWe're looking for an Implementation Engineer to join Swan Retail, part of the ClearCourse group, based full-time in our Waterlooville office.This role sits within our Operations team and plays a key part in delivering our EPOS and retail technology solutions to customers. You'll be involved in everything from hardware setup and server configuration through to software installation and supporting both internal teams and external clients during implementations.It's a hands-on role where no two days look the same. You'll be working closely with the wider Operations team, supporting delivery, troubleshooting issues, and ensuring everything is set up correctly for successful go-lives. There may also be occasional travel to client sites for installations.We're looking for someone with a positive attitude, strong attention to detail, and a genuine interest in technology who is keen to learn and develop within a collaborative team environment.Key AccountabilitiesComplete implementation tasks within agreed timelines and scopeConfigure and set up hardware, including EPOS systemsSupport internal teams with technical and implementation queriesSupport external customers during setup and delivery phasesAssist with server and software configurationHelp prepare and configure hardware during stagingMaintain accurate and up-to-date documentationAssist with hardware installations at client sites when requiredProvide support to the Helpdesk team on technical queriesWork independently where needed while contributing to the wider teamMaintain a clean and organised working environmentRequirementsStrong problem-solving and fault-finding abilityGood technical knowledge of PCs and hardwareExperience installing and configuring softwareAbility to manage time effectively and prioritise workloadClear communication skills with both technical and non-technical stakeholdersHigh attention to detailComfortable working independently when requiredTeam-oriented mindset with a collaborative approachAdaptable and able to follow client proceduresDesired Skills and ExperiencePrevious experience within an implementation or technical delivery roleExposure to retail or hospitality technology environmentsWorking knowledge of Windows Desktop and Server environmentsBasic networking knowledge including routers, switches and firewallsExperience working with EPOS systemsBehaviours and AttributesOrganised and methodical approach to workStrong verbal and written communication skillsPositive attitude and willingness to learnReliable with good timekeepingConfident working both independently and as part of a teamBenefits25 days' annual leave plus bank holidaysCompany pension schemeLife assurancePrivate medical cover with SmartHealthEnhanced parental leaveA range of cash-plan health benefitsEmployee wellbeing supportExclusive discounts through our Perks at Work platformFlexible hybrid working, depending on the roleOpportunities for professional development and career progression across ClearCourseIf you're ready to bring your technical skills and customer focus to a role where you can really make an impact, we'd love to hear from you.Apply now and help deliver seamless EPOS solutions to customers nationwide.

The RoleImplementation Specialists at TPP are responsible for guiding new customers through the process of planning and managing the implementation of our SystmOne software. The role includes overseeing and planning projects from start to finish both in the UK and internationally. One week you could be planning an implementation for a Mental Health Trust within the UK and the next you could be with a family doctor in China checking data has migrated correctly.With tens of thousands of patients in most projects, your job will be to deliver a safe and successful migration. You will work alongside other teams in the company to take issues from customers and help solve complex problems. The team is involved in every stage of the implementation process, from arranging the initial contract, to managing the direction of the project and ensuring the customer is satisfied with the product and level of service they receive.No experience of IT, healthcare or project management is required. If you have good communication skills and are keen to learn, you will be given responsibility within your first few weeks. You will get the opportunity to work across many other parts of the business such as finance, HR and recruitment.About TPPTPP is a world-leader in Digital Health. From apps enabling patients to manage their own care to comprehensive hospital solutions, TPP delivers technology that connects everyone involved in healthcare delivery. For over twenty years, we have been applying the most advanced technology to provide a safe and secure environment to deliver care.Our aim is to improve access to healthcare data, making sure it is available whenever and wherever it is needed. We want to help people make the best use of that data, to empower clinicians and citizens, and to create the healthcare systems of the future.TPP has been consistently recognised as an outstanding graduate employer. Since 2017, we have consistently featured in The Job Crowds’ "Top Company for Graduates to Work For", and were the overall winners for 2024 in addition to awards for 'Best Salary', 'Benefits' and 'Responsibility’. We have also been consistently named in the Times Top 100 Graduate Employers list.Salary and BenefitsThe role has an excellent starting salary of £45,000 with outstanding annual pay reviews and your salary will increase rapidly during your time at the company.You will also receive a range of benefits, including:• Fantastic holiday entitlement• Regular social events• Opportunities to travel internationally• Life insurance • BUPA Health, Dental and Travel cover• £300 birthday meal allowance• Pub FridaysRequirements• A degree is desirable but not essential • A levels or equivalentTo apply, please visit our website.Note that due to the high volume of applications, candidates failing to pass the initial selection will not be notified. Successful candidates will usually be contacted within two weeks. We reimburse applicants for travel to and from interviews. Please be aware that applications will be kept on file for up to 12 months.

Job Description Job title: Implementation Consultant Reporting to: Head of Department Location: Home based role with occasional client visits when requiredHours of work: 37.5 hours per weekHolidays: 27 days plus bank holidaysBenefits: Healthcare, Company Pension Scheme, Death in Service Scheme, The Leap Programme (Employee Development), Performance Related Bonus.Important Internal Relationships: Leadership Team, Line Managers, Project Leads, Developers, Architects and all other roles with the company.Important External Relationships: Customers/Clients, Business Partners, Consultants, Potential Clients, SuppliersMain purpose of the jobThe Implementation Consultant will play a key role in deploying our products into client environments across the legal sector. Working closely with law firms and internal delivery teams, you will manage implementations from initial discovery through to go-live and user adoption.This is a client-facing consultancy role suited to someone who has strong business analysis and project management skills and enjoys working with customers, solving problems, and delivering successful technology projects. Experience within the legal sector is advantageous, but not essential.Key Tasks and Responsibilities Lead the implementation and deployment of our software products into legal sector client environments Work closely with clients to understand business requirements, workflows, and operational needs Configure and tailor solutions in line with client requirements and best practice Deliver onboarding sessions, workshops, and end-user training Manage implementation plans, timelines, and project milestones Coordinate with internal Product, Development, and Support teams to ensure successful delivery Support data migration, testing, and go-live activities Troubleshoot implementation issues and manage resolutions effectively Produce implementation documentation, training materials, and user guides Build strong relationships with stakeholders within client organisations Ensure a positive client experience and drive product adoption Identify opportunities for process improvement and additional product usage“The employee will do all reasonable tasks within his/her level of responsibility”Skills:EssentialExperience in an implementation, onboarding, consultancy, or professional services role Strong client-facing communication and stakeholder management skills Experience delivering software implementations Excellent organisational and project coordination skills Ability to manage multiple client projects simultaneously Strong analytical and problem-solving abilities Confidence delivering training and workshops to users and stakeholders Ability to understand business processes and translate them into technology solutions DesirableExperience working with law firms or clients within the legal sector Understanding of legal workflows, document management, compliance, or case management systems Experience working within a software development Familiarity with Microsoft Dynamics or Peppermint Case Management System Knowledge of data migration or systems integration projectsPersonal and Team Responsibilities Customer-focused with a consultative approachProfessional and confident communicatorProactive, adaptable, and solutions-orientedStrong attention to detailAble to work independently and collaborativelyPassionate about delivering successful client outcomesStatement Within your role as you must comply with information security and quality procedures, failure to comply may result in disciplinary action.