Average Helpdesk Coordinator salary in the UK

As a Facilities Helpdesk Coordinator you will use and maintain the CAFM system and allocate work to the relevant teams as well as support with general administrative tasks. You will effectively assist the UK and Overseas facilities teams by managing the CAFM and Helpdesk software and various administrative duties required by the department. This position is on a full time basis and will require a flexible approach to working hours with a rolling rota of any five days from seven, including bank holidays. Preferred Skills, Qualifications and Experience: Ability to work under pressure and meet tight deadlines whilst maintaining a high attention to detail.Good computer skills with knowledge of Microsoft office tools, including Excel and Outlook.Ability to communicate at all levels with strong customer service skills, whilst acting as a point of contact for facilities and other internal departments.Great team player with a can do attitude along with ability to work at times without supervision.Well organised and skilled in effective time management.Experience with Helpdesk,working with a CAFM system is desirable.Ability to work in a very dynamic environment with changing priorities. Main Responsibilities: Monitoring of all mailboxes, CAFM and booking systems to support a 24/7 Business operation.Supporting facilities teams with administrative tasks.Managing fleet of pool vehicles.Booking and management of electric charging.Working alongside engineering teams to create job plans.Completing end to end ownership of all high priority jobs raised.Dealing with third parties such as contractors and suppliers. The closing date for applications is 19/06/2024 To apply send a copy of your CV with covering letter quoting the position reference FHS0324RD or click on the link to apply. By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Policy which can be found on the bet365careers website

Job Title: Helpdesk CoordinatorLocation: EdinburghRate: 22,000 - 25,000Type: Full-time | PermanentStart Date: ASAPInnotech Partners are collaborating with an established contractor specializing in design, installation, and maintenance services for electrical, heating, plumbing, fire, and security systems. They are seeking an enthusiastic Helpdesk Coordinator to join them on a permanent full-time basis.If successful, you will be joining a progressive company within a team of around 130 engineers and office-based staff working across Wiltshire and the surrounding counties. The standard hours are 42 hours a week, Monday - Friday, with ample opportunities for overtime if desired.Role DutiesServe as the primary point of contact for helpdesk inquiries, providing support to clients and internal staff.Maintain and manage electronic and hard copy filing systems for helpdesk tickets and contracts.Archive completed helpdesk tickets in the appropriate electronic folders.Coordinate with engineers to dispatch work orders and track their completion.Obtain and place material/sub-contract purchase orders as directed.Compile and maintain Operations and Maintenance (O&M) files.Build and update asset lists from ordered materials for maintenance contracts.Compile and maintain warranty documents for plant equipment.Register new plant equipment with relevant governing bodies.Communicate vital information to Engineers and clients as directed.Respond to and resolve invoice queries, providing detailed breakdowns as needed.Prepare, modify, and distribute documents, reports, and correspondence related to helpdesk operations. Requirements Full UK driver's licenseFull right to work in the UKWillingness to work in the officeRelevant administrative experience, preferably in a helpdesk or customer support role If this role is of interest, please apply via the link, and we will be in touch.Alternatively, you can contact Chris Duggan at Innotech Partners to discuss the role in more detail.INNOTECH PARTNERS acts as an employment agency (perm) and an Employment Business (temp/contract). Innotech Partners limited (12587274) acts as an Employment Agency and is a subsidiary of Talentia Group.

Are you a skilled administrator looking for a new job opportunity? One of my key clients are actively recruiting for a Helpdesk Administrator to join their operations team on a permanent basis. Your job will be pivotal in ensuring the smooth running of hard service delivery across a site in South London. Duties Raising quotes/invoices for supply of goods/labour to the sitesRaising purchase orders for engineers, subcontractors and the wider FM teamCompleting all relevant paperwork relating to P&L for the contract during monthMaintaining/updating engineer call out rotaEnsuring all key documents are kept in line with GDPR and are up to dateEnrolling engineers into refresher coursesProcessing timesheets, job sheets and expensesArranging cover for engineers through third-party agencies or internally Requirements Previous experience in FMExperience using CAFM systemMust be able to be on-site 5 days a week Package £30,000 - £32,000Company pensionPrivate healthcareSeason ticket loan If you're ready for your next challenge, please apply today! Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.