Average Helpdesk Coordinator salary in the UK

Company Description At bet365, we're one of the world's leading online gambling companies, revolutionising the industry since 2000. Founded by Denise Coates CBE, we now employ over 9,000 people and serve over 100 million customers in 27 languages. Our focus on In-Play betting has solidified our market-leading position, offering an unmatched experience across 96 sports and 700,000 streaming events. With over 750 concurrent sporting fixtures at peak and more live sports streamed than anyone else in Europe, we handle over 6 billion HTTP requests daily and process more than 2 million bets per hour at peak. We empower our employees to push boundaries and explore new ideas, cultivating a culture that celebrates and rewards creativity. This offers employees a wealth of opportunities for growth, giving them the opportunity to make a real impact in the world of online gambling. As a forward-thinking company, we’re breaking new ground in software innovation too, redefining what’s possible for our customers worldwide. Job Description As a Facilities Helpdesk Coordinator you will use and maintain the CAFM system and allocate work to the relevant teams as well as support with general administrative tasks..You will provide support to the UK and Overseas facilities teams by looking after varioussoftware systems, including internal CAFM system. There will be various other administrative duties which will be completed as apart of the role.   This role involves delivering excellent service to users queries and compiling and distributing insightful reports to stakeholders. This position is on a full time basis and will require a flexible approach to working hours with a rolling rota of any five days from seven, including bank holidays. Qualifications •    Ability to work under pressure and meet tight deadlines whilst maintaining a high attention to detail.•    Good computer skills with knowledge of Microsoft office tools, including Excel and Outlook.•    Ability to communicate at all levels with strong customer service skills, whilst acting as a point of contact for facilities and other internal departments.•    Great team player with a can do attitude along with ability to work at times without supervision.•    Well organised and skilled in effective time management.•    Experience with Helpdesk,working with a CAFM system is desirable.•    Ability to work in a very dynamic environment with changing priorities. Additional Information Monitoring of all mailboxes, CAFM and booking systems to support a 24/7 Business operation.Supporting facilities teams with administrative tasks.Managing fleet of pool vehicles.Booking and management of electric charging.Working alongside engineering teams to create job plans.Completing end to end ownership of all high priority jobs raised.Dealing with third parties such as contractors and suppliers. By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Notice - https://privacy-policy At bet365, we're committed to creating an environment where everyone feels welcome, respected and valued. Where all individuals can grow and develop, regardless of their background. We're Never Ordinary, and we're always striving to be better. If you need any adjustments or accommodations to the recruitment process, at either application or interview, please don’t hesitate to reach out.

I am excited to be representing my client, a market leader in the engineering industry, as they look to recruit a Helpdesk Coordinator on a full-time, permanent basis. Main Function of the Position: To deliver outstanding customer service to both internal and external clients by handling telephone and email queries efficiently, diagnosing issues accurately, and supporting field engineers to ensure smooth job completion and accurate invoicing. This role is pivotal in maintaining service excellence and operational flow. Job Details & Benefits: Job Type: Full-time, PermanentCompetitive salary of £25,000 - £28,000 DOEMonday to Friday, 8-hour shifts between 7am–6pm (rota basis)Occasional Saturday, 8am–12pm (1 in 10)28 Days holiday inclusive of bank holidaysFree On-Site ParkingHoliday purchase scheme available Principal Duties and Responsibilities: Handle inbound calls and emails to raise or manage work ordersDiagnose faults accurately and allocate to the appropriate engineer or managerEnsure service level agreements are metMaintain clear and accurate records of customer interactions and job detailsProvide timely updates to customers on outstanding repairsSupport engineers throughout the day to ensure efficient job completionClose jobs accurately for invoicing and raise follow-up work orders as neededLiaise with other departments for technical support and escalationLog compliments, complaints, and feedback appropriately Role Requirements: Helpdesk experience within Engineering / Facilities ManagementCustomer Service and Administrative experienceStrong IT Skills (MS Office, Freshdesk)Excellent Communication SkillsHighly Organised

Helpdesk CoordinatorLocation: St AlbansSalary: £26,000 - £28,000Hours: 08:30 – 17:30 (1 hour lunch)About the RoleWe’re seeking an organised and proactive Helpdesk Coordinator to join a busy and fast-paced maintenance helpdesk team. This role is central to ensuring reactive and planned maintenance tasks are handled efficiently, engineers are supported, and service levels remain high.Key ResponsibilitiesIn this role, you will:Manage all incoming reactive maintenance helpdesk requests across multiple contracts.Raise, allocate, track, review and sign off jobs.Raise remedial works as required.Liaise directly with engineers to ensure smooth workflow and timely updates.Input and update data accurately within the internal system.Monitor job progress (both reactive and PPM) to ensure performance targets are met.Maintain KPIs at 95% or above.Cost up jobs within the system.Chase subcontractors for completion paperwork and ensure correct filing.What We’re Looking ForTo succeed in this role, you should have:Previous helpdesk experience — ideally within maintenance or a similar service-led environment.A calm, confident and logical approach to work, even under pressure.Strong organisational skills and the ability to multitask effectively.Good computer literacy and the ability to learn internal systems quickly.An excellent telephone manner and strong communication skills.Why Apply?This is a great opportunity for someone who enjoys coordinating fast-paced operations, supporting engineers, and keeping systems running smoothly. You’ll play a vital part in maintaining high service standards and ensuring clients receive an exceptional response.