Average Handler salary in the UK

Job Title: Household Claims HandlerLocation: Liverpool, HybridSalary: £27,500 - £31,000 per annum DOE plus Performance bonus up to £2,000 per annumJob Type: Permanent, Full TimeBored in your current role?Looking to change direction or take the next step in your insurance career?Want more than just a job?Looking for an employer who is as passionate about your success as you are?We are the ACORN group, and we are proud to be different. Come and join our rapidly expanding Claims Team and be part of our journey to be the best niche motor insurer in the UK.Due to several internal promotions, we are seeking Third Party Claims Handlers - with or without experience to join our friendly team in Liverpool City Centre.What you will be doing:Creation of new Household claims (FNOL), capturing accurate information and establishing the facts of the incident/peril from the caller/customerAccurately checking all details of a claim after every call, cross referenced with policy terms, conditions, endorsements and exclusionsManaging a varied (Accidental Damage, Fire, Theft, Escape of Water etc.) portfolio of claims from FNOL stage through to settlement/conclusionIdentifying and investigating potentially fraudulent claimsInstructing and liaising with our third-party suppliers to ensure they have all relevant information to handle a claim, chasing for responses if required and ensuring all relevant documentation is obtained prior to settlementEnsuring underwriting requirements are checked at claim inception and throughout the lifecycle of the claimProactively managing customer/third party expectations including appropriate signposting if applicableProviding proactive and correct assessments with regards to indemnity positionsAccurate quantum assessment of claims presented using the relevant tools available to assistApplication of accurate reserves in line with company reserving philosophyAdherence to best practice and key strategiesEffective file and portfolio managementAny other Ad hoc task as the needs of the business dictateWhat we're looking for:Ability to work in a culture of openness, trust and respect with a team player attitudeMinimum of two years claims handling experience (Motor, Household, EL/PL etc.)Ability to interpret policy wording, terms and conditions and endorsementsAbility to work in a fast-paced environmentGood written and verbal communication skills including rapport buildingStrong organisation skills with the ability to prioritise tasksAbility to fact find and analyse information resulting in accurate decision makingGrow with Acorn:At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone of £750 million in total value of insurance policies written in 2024.Benefits:35 days' holiday (including bank holidays) with additional buy/sell options24/7 mental health support & free counselling availableGrow with us: Through career fairs, leadership programs, and learning on the go!Flexible benefits, including early access to salary via our internal platformHybrid working options to support work-life balance and individual needsRecognition awards, social events & moreA Few Things to Know Before You ApplyWe're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind:Checks & Clearances - All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard.Visa Requirements - Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship.We're Here to Support You - We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process, or once you're part of the team, just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work.Please click the APPLY button to submit your CV for this role.Candidates with experience or relevant job titles of: Insurance Claims Handler, Customer Service Claims Handler, Customer Claims Executive, Claims Account Manager, Claims Customer Service, Insurance Claims, Third Party Case Handler, Third Party Claims Technician, Property Damage Claims Advisor, Claims Handler may also be considered for this role.

Complaints Handler / Officer - Repairs and Maintenance in Social Housing Based in Kingston upon ThamesFull time, on-going temp contract £19.55 - £20.78 per hour (umbrella), 40 hour weekWe are currently recruiting for a leading repairs and maintenance contractor who is looking for a Complaints Officer to join their team in Kingston upon Thames on an on-going temporary contract. In this role, you will be responsible for handling Stage 1 and Stage 2 complaints within the Repairs and Maintenance service.Duties and ResponsibilitiesRespond to customer care issues and expressions of dissatisfaction.Create action plans to ensure complaints are resolved effectively.Proactively respond to concerns at the earliest stage to prevent escalation where possible.Investigate and register all complaints, reporting in accordance with company and client procedures.Ensure all MP and Councillor enquiries and complaints are investigated and resolved efficiently within agreed targets, keeping residents and clients informed of outcomes.Maintain the company's complaints log and analyse data to identify trends, lessons learned, and opportunities to improve services.Arrange appointments for any follow-up works required and ensure these are completed to the resident's satisfaction.Arrange compensation or goodwill gestures where appropriate, subject to approval by the Customer Service Manager / Divisional Manager.Respond to expressions of dissatisfaction received via the text message service within agreed timescales and ensure issues are addressed.Ensure resident telephone surveys are conducted and recorded, taking appropriate action based on feedback.Produce a monthly report outlining survey findings and actions taken to address any issues identified.Key ExperiencePrevious experience working in a customer service environment is essential.Experience working with Local Authorities or Registered Housing Providers is desirable.Proven ability to work in a busy environment and meet challenging deadlines.Knowledge of Reactive Maintenance Services is desirable.You will be working for a modern, forward-thinking organisation that believes the strengths, skills, and personalities of its people are key to the group's success.Please apply online now.

We are seeking a detail-oriented and resilient Claims Handler to join our client’s team, supporting Solicitors with residential and commercial possession and enforcement claims. In this role, you will manage a high-volume caseload, ensuring claims are progressed accurately and efficiently from receipt through to closure, while meeting court deadlines, daily targets and regulatory requirements. You will liaise with stakeholders by phone and email, provide timely updates on complex cases, maintain accurate case notes and ensure all work is completed in line with GDPR, procedural and compliance standards.Key Responsibilities:Claim Processing: Manage a high-volume caseload covering service charges, ground rent and breach of lease matters, ensuring claims are progressed accurately and efficiently.Court Documentation: Prepare and serve claim forms, consent orders, applications, hearing packs and other court documents.Legal Support: Support Litigation Solicitors with forfeiture proceedings, possession claims and insolvency action.Enforcement: Enforce judgements through High Court Enforcement and third-party debt orders.Claim Assessment: Review and assess claims, handle defendant disputes and determine the appropriate course of action.Negotiation & Communication: Negotiate settlements and communicate professionally with clients, defendants, Solicitors and other stakeholders.Case Management: Maintain accurate case records, system updates and documentation, ensuring all deadlines are met.Compliance: Ensure all claims are handled in accordance with legal, regulatory and company requirements.Collaboration: Work closely with Solicitors and internal teams to ensure the timely and effective resolution of claims.The successful candidate will have:· A Levels or equivalent Level 3 qualification. A degree in law is desirable but not required.· Previous experience in claims handling, debt collection, or the property/finance sector.· Strong negotiation, persuasion, and conflict-resolution skills.· Excellent verbal and written communication abilities.· High level of organisation with strong attention to detail and data accuracy.· Ability to remain calm under pressure and work effectively toward performance targets.Benefits: 25 days holiday plus 1 additional day for every full year of service.Discretionary bonus.On-site parking.Company Pension.Company social events.Death in service.Progression opportunities.Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy. Only candidates who are short listed will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not been successful. However, we will keep your details on our database, and will contact you when other suitable positions become available.