Average Handler salary in the UK

Job Title: Credit Hire HandlerLocation: Sevenoaks or Liverpool with hybrid workingSalary: Between £29,133 and £34,047 plus potential annual bonus of up to £2000 paid quarterlyJob Type: Permanent, Full TimeWorking Hours: 37.5 hours, Monday to Friday from 9am to 5:30pmAbout The Role:Reporting to the Mitigation Operational Team Leader, the Credit Hire Handler will mitigate indemnity spend of Third Party Credit Hire and Property Damages claims by pro-actively managing a portfolio of motor claims from allocation through to settlement.This individual will also monitor claims involving credit hire, ensuring all actions are taken to mitigate our exposure, including identifying cases where we can intervene and settle the third party's claim direct to reduce overall hire duration.What you will be doing:Validating all motor claims across the mitigation team for indemnity and fraudAccurately assessing liability whilst utilising all available evidence and toolsYou will contact all potential Claimants or Representatives in a timely manner to establish our exposure to ongoing hire, ensuring that key information is obtained and updated on the claim fileIdentifying cases where intervening on vehicle losses will reduce our overall exposure, utilising resource of specialist inhouse motor engineersEnsuring indemnity spend is minimized by commercial decision makingProactive diary management to monitor and progress live hire casesAccurate quantum assessment of claims presented using the relevant tools available to assistApplying accurate reserves in line with company guidelinesAny other Ad hoc task as the needs of the business dictateWhat we're looking for:A persuasive, confident and strong communicator with effective negotiation skillsAbility to use own initiative to explore all options to achieve the best outcome for the businessGood understanding of Insurer RTA obligations, credit hire, existing credit hire case law, legal precedent and procedureMotivated self-starter with the ability to work as part of a teamGrow with Acorn:At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024.We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:We run through walls for our customers and each otherWe challenge the status quoWe succeed when we help those around us succeedWe decide quickly when the smart thing to do is use our judgementBenefits:A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options24/7 mental health support & free counselling availableGrow with us: Through career fairs, leadership programs, and learning on the go!Flexible benefits, including early access to salary via our internal platformHybrid working options to support work-life balance and individual needsRecognition awards, social events & moreOur Commitment to our colleague's:These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:Mindful Employer - championing mental health and wellbeingDisability Confident Level 1 & 2 - creating accessible, inclusive opportunitiesMenopause Friendly accredited - supporting every stage of lifeArmed Forces Covenant signatory - honouring those who serveArmed Forces Defence employer recognition scheme - Supporting those who serveGreat Places to Work 2024/25 - fostering an engaging and positive workplace cultureBest Place to Work for Development - proud to be investing in people's futureBest Place to Work for Women - breaking down barriers to women's career progressionA Few Things to Know Before You ApplyIf your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check.Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship.We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work.Please click the APPLY button to submit your CV for this role.Candidates with experience or relevant job titles of: Credit Hire Handler, Credit Hire Administrator, Credit Hire Executive, Claims Handler, Insurance Claims Handler may also be considered for this role.

Job Title: Motor Claims HandlerLocation: Liverpool or Sevenoaks with hybrid workingSalary: Between £28,747 and £38,160 DOE plus £2000 annual bonus potential achieved quarterlyJob Type: Permanent, Full TimeWorking Hours: Monday to Friday 9:00am - 5:30pm, 37.5 hours per weekWe are currently recruiting a Motor Claims Handler to join the Fleet and Specialist product team. This individual will be pro-actively managing a portfolio of Fleet and Specialist products in motor claims from start through settlement, covering all Heads of Damage such as Accidental Damage, Property Damage, Credit Hire and Third-party Personal Injury claims (Portal and Non Portal). You will be providing exceptional level of service and relationship management to our Fleet customers.What you will be doing:Validate all claims for indemnity and fraud.Assess liability including communication of our decision.Contact all potential claimants or representatives in a timely manner to establish our exposure in respect of all Heads of Damage, ensuring that key information is obtained and updated on the claim file.Accurate quantum assessment of claims presented using the relevant tools available to assist.Identify cases where intervening on vehicle losses will reduce our overall exposure, utilising resource of specialist inhouse motor engineers.Ensure indemnity spend is minimized by commercial decision making.Proactive diary management to monitor and progress cases.Application and investigation to ensure accurate reserves in line with company guidelines.Accountability for own performance against set objectives.Adherence to best practice and key strategies.Effective file and portfolio management.Assist with coaching and mentoring of less experienced handlers.Any other Ad hoc task as the needs of the business dictateWhat we're looking for:Persuasive, strong and confident communicator with the ability to relationship manage.Ability to use own initiative to explore all options to achieve the best outcome for the business.Motivated self-starter.Ability to work as part of a team.Ability to work in a culture of openness, trust, and respect.Strong organisation skills with the ability to prioritise tasks.Ability to fact find and analyse information to result in accurate decision making.Significant PI and/or credit hire claims experience, commercial market awareness and extensive working knowledge of the Pre-Action Protocol, Civil Procedure Rules & hourly rate costs.Experience of handling Injury claims outside of the Low Value Personal Injury claims Portal.Ability to use own initiative to explore all options to achieve the best outcome for the business.Grow with AcornAt Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024.We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:Benefits:35 days' holiday (including bank holidays) with additional buy/sell options24/7 mental health support & free counselling availableGrow with us: Through career fairs, leadership programs, and learning on the go!Flexible benefits, including early access to salary via our internal platformHybrid working options to support work-life balance and individual needsRecognition awards, social events & moreOur Commitment to our colleague's:Mindful Employer - championing mental health and wellbeingDisability Confident Level 1 & 2 - creating accessible, inclusive opportunitiesMenopause Friendly accredited - supporting every stage of lifeArmed Forces Covenant signatory - honouring those who serveGreat Places to Work 2024/25 - fostering an engaging and positive workplace cultureBest Place to Work for Development - proud to be investing in people's futureBest Place to Work for Women - breaking down barriers to women's career progressionA Few Things to Know Before You ApplyChecks & Clearances All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard.Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship.We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know.Please click the APPLY button to submit your CV for this role.Candidates with experience or relevant job titles of: Inbound Customer Services, Insurance Claims Handler, Customer Service Representative, Claim Handler, Customer Claims Executive, Motor Claims Customer Services Executive, Motor Claims Advisor, Insurance Claims Advisor may also be considered for this role.

Claims Handler – Personal InjuryJob Title: Claims Handler – Personal InjuryLocation: Egerton, BoltonSalary: £25,000 – £40,000 depending on PI exposure and CII progressJob Type: Permanent, Full-TimeHours: Monday to Friday, 9am – 5pm, 35 hours per weekClaims Handler – Personal InjuryAre you working in motor claims and ready to develop your Personal Injury experience?We’re recruiting for a Personal Injury Claims Handler to join a growing insurance team in Bolton. This role would suit someone with a motor claims background who wants to build their PI knowledge, handle their own caseload and progress in a structured, supportive environment.You don’t need to be a senior PI specialist for this role. If you have solid claims experience, strong attention to detail and the right attitude, you’ll be given the support to develop.What you’ll be doingAs a Personal Injury Claims Handler, you’ll manage a caseload of low to mid-complexity PI claims, with support where needed. You’ll handle claims professionally, investigate liability and keep all parties updated as the claim progresses.Your role will include:Managing your own caseload of Personal Injury claimsHandling claims from notification through to settlementCarrying out liability investigationsGathering evidence and reviewing claim informationPrioritising your workload effectivelyLiaising with customers, insurers, solicitors and internal teamsKeeping all parties updated clearly and professionallyRecording accurate notes on claims systemsSupporting good customer outcomesDeveloping your technical claims knowledge over timeWhat we’re looking forThis role is ideal for someone with motor claims experience who wants to move further into Personal Injury claims.You’ll need:Motor claims experiencePersonal Injury claims exposure would be beneficial but is not essentialStrong communication and customer service skillsGood attention to detailConfidence using computer systemsThe ability to manage a busy caseloadStrong organisation and prioritisation skillsGCSE English and Maths at Grade C/4 or above, or equivalentA willingness to work towards CII qualificationsFull support is available for professional qualifications.What’s on offerSalary from £25,000 to £40,000 depending on PI exposure and CII progressMonday to Friday, 9am – 5pm35-hour working weekPermanent, full-time roleSupport with CII and industry qualificationsHoliday allowance increasing with serviceBirthday day offSeasonal shopping half-dayHoliday buy/sell schemeContributory pensionStaff discounts and social eventsFree on-site parkingClothing allowanceCycle-to-work schemeCash bonus schemeOn-site mental health and first aid supportSupportive team with clear development routesLocationThe role is based in Egerton, Bolton, with free on-site parking. It’s well placed for candidates commuting from Bolton, Bury, Wigan, Blackburn, Manchester, Salford and nearby areas.Apply nowIf you’re a Motor Claims Handler looking to develop into Personal Injury claims, or you already have PI exposure and want a fresh opportunity, apply today.