Freight Forwarder
Ocean Freight Import ClerkCheshire£30 - 36k based on experienceHybrid - 1 day a week at home, 4 in officeOur client has retained us to find candidates with Ocean Freight operations experience - if you are based in Cheshire or commutable, and would like to be represented, please send your CV as it is the best way of you obtaining an interview. Essential: a minimum of 2 years' hands-on experience in ocean freight import operations. Applications without this will not be considered. Key Responsibilities: Operations: Manage FCL and LCL import shipments from quote stage through to final delivery Liaise with overseas agents on pre-alerts, documentation and shipment updates Coordinate customs clearance, haulage, delivery and final-mile logistics Work with shipping lines, hauliers and warehouses to keep cargo moving Manage delays, demurrage and detention risk and service disruptions before they become problems Keep job costing and shipment records accurate and up to date Commercial and Cost Control: Handle every shipment cost-efficiently and profitably Check supplier invoices against agreed buy rates Raise accurate customer invoices promptly and protect margin Challenge supplier costs where there is a commercial benefit Spot opportunities to add value or sell additional services Customer Service and Relationships: Act as a key point of contact for your customers Keep customers updated proactively at every stage Build relationships that support retention and growth Resolve queries and issues with a solutions-driven approach Compliance and Documentation: Ensure full compliance with UK import and customs regulations Manage shipping documentation including bills of lading, commercial invoices and customs declarations Keep documentation accurate to avoid delays, penalties and additional cost Skills and Experience: Minimum 2 years in ocean freight operations, must have been handling ocean freight imports for this time Strong working knowledge of FCL and LCL processes Commercial awareness, with a focus on profitability and cost control Confident using freight systems and Microsoft Office Able to manage multiple live shipments under pressure Cargowise knowledge is an advantage but not essential Personal Attributes: Commercially aware and results-driven Proactive and solution-focused Strong attention to detail Professional and customer-focused What Success Looks Like: Files handled cleanly from quote stage to delivery Clear ownership and accountability for every shipment Strong margin control and cost management High levels of customer satisfaction and retention Workload handled efficiently with minimal errors Hours, Pay and Benefits Salary: £30,000 to £36,000 per year, depending on experience Hours: 8:30am to 5:00pm, Monday to Friday, with a 60-minute lunch break. 1 day at home after probationHoliday: 25 days annual leave plus bank holidays Pension: company pension scheme Parking: free on-site parking Free charging for electric vehicles
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