Account Director
Location: Milton Keynes, but this is a national role Vacancy Reference: VR/05137 Role Description: Bridge Recruitment are excited to announce we are networking for an Account Director on behalf of one of our clients, a leading smart technology facilities service provider working within the commercial cleaning industry. Our client is looking to appoint an Account Director to manage the entire contract of their biggest and most high-profile client in London with a national portfolio. As Account Director, you will expand and drive commercial growth through tendering and bidding for new acquisitions within the account, as well as capitalising on organic opportunities. The ideal Account Director will have previous experience in a customer facing FM environment, will be able to link client relationships extremely well and will be a smart and professional character. This is a fantastic opportunity to join a Team who has a strong focus on building trust and integrity with clients, while setting the international benchmark for smart technology facilities services. Responsibilities: Deliver a First Class cleaning service to the client Develop and maintain a professional and proactive business relationship with key stakeholders within the team and the client team Hold weekly team meetings with direct reports ensuring company policies and procedures are followed and requirements / expectations are fully communicated at all levels Assist in the recruitment and discipline of employees, to include appraisals, interviews, training and HR relevant documentation Review best practice and present new ideas to keep ahead of the cleaning industry Attend meetings and arrange training as required in order to accommodate the role Prepare management information, including Budget / KPI’s / SLA’s. Attend weekly and monthly operations meetings as required and present the collated information Assist in the preparation of the client monthly report, host monthly client meetings Ensure all contractor activities comply with current Health and Safety legislation inclusive of their Risk Assessments and Safe Systems of Work Carry out audits ensuring KPI’s are meet and exceeded Work closely with the wider team and client team reporting on progress and developments Identify areas of improvement in delivery of the services and processes and implement change as required Ensure HSE guidelines and regulations are followed at all times Monitor, record and investigate accidents and near misses Provide cover and support to other Managers and Senior Managers from Site and departments Take part in the 'call out’ rota and attend emergency call outs if required Ensure all tasks raised are monitored to conclusion via the relevant service team Ensure Operational statutory compliance and completion of PPM works Work with the client to raise awareness and ensure optimum recycling for the portfolio business area and / or neighbourhood Responsible for following all Business Continuity and evacuation procedures and being part of any testing Requirements: Graduate calibre (or appropriate time served track record) Professional industry specific qualifications An eye for detail with a key focus on health and safety, quality and compliance Strong customer and client focus - must have experience in customer facing Facilities Management environment Supplier management - must have experience of managing suppliers in a similar type of environment Evidence of managing performance and identifying improvements through the use of management data Team Player Communication - good level of written, oral communications skills Proven track record of achievements Demonstrates experience of coordinating and supervising soft services with full awareness of H&S issues Able to work out of hours to support service delivery needs as necessary Ability to negotiate and influence across client and supplier organisations Computer literate Ability to build and maintain relationships Excellent time management and organisational skills Ability to react quickly and decisively when faced with a problem or issue, working under pressure and to tight deadlines Commercial and financial awareness in a client environment Understand customer and client values and align own etiquette Focus on the success of the business Flexible attitude towards working relationships and practices
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