Digital Product Manager, Up to £65,000 + 10% Bonus + Great Benefits + Hybrid Working (2 days a week in the office, 3 from home), City of London, Fantastic Growing Company with Great Culture.Are you ready to take ownership of a high-impact digital product that genuinely influences how global businesses make decisions?Do you thrive at the intersection of technology, strategy, analytics, customer experience, and innovation?Do you want to work in a business where your ideas matter, your voice is heard, and your product leadership can shape the future of a globally used platform?If so, this could be the career-defining opportunity you’ve been waiting for.We’re partnering with an ambitious international organisation undergoing an exciting digital transformation journey. They’re looking for a talented, commercially minded, and highly driven Digital Product Manager to lead the evolution of a sophisticated client-facing analytics platform used by multinational organisations around the world.This is not just another Product Manager role.This is an opportunity to own, shape, influence, and elevate a core digital product at the heart of a growing global business.The Opportunity:As Digital Product Manager, you’ll own the end-to-end lifecycle of a client-facing analytics and reporting platform used by enterprise clients, brokers, and internal stakeholders across multiple international markets.You’ll drive product strategy, roadmap planning, user research, stakeholder engagement, platform optimisation, analytics capability, and feature delivery while collaborating with business, data, and technical teams.You’ll combine strategic thinking with hands-on execution to deliver an exceptional user experience and build a world-class digital product.Duties:Own the product strategy, roadmap, and backlog for the portal, balancing ongoing BAUpriorities with strategic feature developmentDevelop and champion a clear product vision, grounded in user research, industry knowledge, and business goalsTranslate business and user requirements into well-defined epics, user stories, and acceptance criteriaLead prioritisation conversations with Sales and Data teams, balancing user needs against business value and technical feasibilityOversee feature development end-to-end from discovery through to UAT and release working with the outsourced engineering teamWork closely with the Data team to maintain and build new analytics capabilities and reporting capabilitiesOwn the product requirements for the analytics layer, translating data availability and client reporting needs into clear, usable product features for a diverse user base spanning HR, risk, compensation & benefits, and broker audiencesMonitor portal performance using available analytics tools and drive iterative improvementsResearch & market intelligenceLead continuous discovery to surface pain points, unmet needs, and opportunitiesConduct industry research to understand how peer networks, insurers, and intermediaries are evolving their client-facing analytics and reporting offeringsSynthesise internal and external insights into a coherent product strategy and a forward-looking initiative pipeline that builds the case for further investmentPortal administration & operationsOwn the day-to-day administration of the portal, including content updates, report file uploads, and user management and access provisioningManage and triage support tickets from internal and external users, ensuring timely resolution and clear communicationMaintain up-to-date process documentation for portal operations, administration procedures, and user-facing guidanceIdentify recurring operational issues and translate them into product improvements where appropriateStakeholder & cross-functional collaborationBuild strong working relationships with Business Development, Data, Solutions and R&R teams, acting as the central point of contact for product decisionsCommunicate roadmap changes, feature releases, and delivery progress clearly to internal stakeholdersEngage with legal and compliance teams where product changes require approvalIdeal Background:Required competencies and experience:4+ years of product management experience with a thorough understanding of the end-to-end product lifecycle, ideally on a client-facing B2B digital productStrong data literacy: able to work fluently with data teams and understand reporting and data structuresSolid understanding of UX and UI design principles, including navigation, accessibility, visual hierarchy, and information architecture with the ability to make and defend design decisionsDemonstrated experience in user research and continuous discovery - able to design and run research with diverse user groups and translate findings into product strategyExperience owning analytics or data-heavy products, with familiarity with BI and visualisation tooling (Tableau or equivalent)Proven ability to balance strategic product development with hands-on portal administration and BAU managementStrong requirements gathering skills: able to facilitate workshops and interviews across a diverse,international user base and turn findings into actionable product decisionsExcellent stakeholder management and communication across all levelsStrong written and verbal communication; able to produce specs, user stories, processdocumentation, and user-facing content to a high standardOrganised and detail-oriented: comfortable managing multiple workstreams across feature development, administration, and user support simultaneouslyDesirable competencies and experience:Background in insurance, reinsurance, employee benefits, or a similarly regulated, operationally complex industryExperience working in an international or matrix organisation environmentHands-on experience with prototyping tools such as Figma or equivalent; ability to produce wireframes or low-fidelity mock-ups to communicate design intent to developersAgile framework accreditation (CSPO, PSPO, or equivalent)
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