T&C Manager
Behind every Trusted Adviser is a strong, thoughtful T&C framework - and people who genuinely care about doing the right thing. We're looking for a Training & Competence Supervisor who believes that regulation and values aren't opposites, that good governance enables great client outcomes and that developing people is just as important as monitoring processes. This is a central role within a growing T&C function, with real influence across the Adviser population and the chance to shape how competence, confidence and accountability show up every day.What this role is really about This isn't a box-ticking T&C role. It's about protecting clients, supporting Advisers and building a culture where high standards feel natural, not imposed. You'll help ensure the firm's T&C framework is not only compliant and well-governed, but practical, consistent and aligned with the firm's values and risk appetite. Your work will directly contribute to better advice, stronger decision-making and a safer environment for both clients and Advisers.What you'll be doingOwning and maintaining the T&C framework, ensuring policies, processes and records remain current, compliant and consistently appliedMonitoring Adviser competence and T&C adherence, producing clear MI, KPIs and risk indicators and escalating concerns with confidence and judgementSupporting Adviser onboarding, supervision and development through structured assessments, coaching and approved toolsActing as a trusted subject-matter expert, providing clear guidance on T&C standards to Advisers and ManagersCollaborating closely with colleagues across T&C, advice support and risk to share best practice and drive continuous improvementKeeping your own knowledge sharp - staying up to date with regulatory developments and meeting the firm's T&C Supervisor requirementsMaintaining accurate, audit-ready records and supporting internal and external governance activityWhat you'll bringSolid experience in financial services, with a strong working knowledge of FCA T&C, SYSC and the Conduct RulesPrevious T&C experience, ideally within an IFA or wealth management environmentA level 4 Diploma (such as the Diploma in Regulated Financial Planning) or equivalentAn industry-recognised supervision qualification (e.g. J07 or AF6), or a genuine commitment to working towards oneConfidence communicating with individuals and groups - able to explain regulatory expectations clearly and constructivelyStrong organisational and analytical skills, with a coaching mindset and excellent attention to detailThe judgement to balance regulatory rigour, commercial reality and Adviser developmentWhy this role matters You'll be part of a function that exists to raise standards, not just enforce them. You'll help shape how Advisers are supported, how risks are managed and how clients are protected - all while working in an environment that values integrity, professionalism and continuous improvement. If you care about doing things properly, enjoy working with people and want your work to have real impact, this role will give you that - every day.Visit the IDEX Consulting Ltd website for further opportunities. Please note that the information supplied may be retained for up to 10 years for use in connection with future vacancies. For full information on how we use your data, please visit the IDEX Consulting website and view our Privacy Policy.Our Diversity, Equity and Inclusion Mission At IDEX, we strive for an inclusion-first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.
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