Our client, a UK-wide Business Energy Consultancy and Procurement Specialist, is looking for a Billing Analyst to join their team and support a portfolio of B2B clients in the Energy and Water sectors. In this role, your key responsibilities will include validating invoices, conducting complex data analysis, handling client queries, managing contract transfers, and resolving complaints to deliver an outstanding customer experience. This is an excellent opportunity for graduates or individuals with industry experience in customer support, ready to take the next step in their career. If you’re passionate about customer service, have a keen eye for detail, strong analytical skills and excel at problem-solving - apply today! Key responsibilities: Validate invoices to ensure utility charges match contracts and consumption data.Accurately input billing data and analyse usage to identify discrepancies, trends, or cost-saving opportunities.Address client billing queries with clear explanations and prompt issue resolution.Collaborate with the Team Manager and Account Managers to resolve client queriesManage client complaints/queries ensuring query resolution procedure is followedManage the acceptance process and support successful registration of suppliesPrepare templated monthly, quarterly, and annual reporting as per the agreed workplan Skills and experience required: Experience of inputting data and using databases on a day-to-day basisSolid analytical skills to absorb complex data and energy tariffs & legislative requirementsExcellent communication and customer service skillsGood administration skills and attention to detailCompetent in Excel (intermediate to advanced level) and competent in MS Word and OutlookDegree level education or equivalent industry experience Our client, a UK-wide Business Energy Consultancy and Procurement Specialist, is looking for a Billing Analyst to join their team and support a portfolio of B2B clients in the Energy and Water sectors. In this role, your key responsibilities will include validating invoices, conducting complex data analysis, handling client queries, managing contract transfers, and resolving complaints to deliver an outstanding customer experience. This is an excellent opportunity for graduates or individuals with industry experience in customer support, ready to take the next step in their career. If you’re passionate about customer service, have a keen eye for detail, strong analytical skills and excel at problem-solving - apply today! Key responsibilities: Validate invoices to ensure utility charges match contracts and consumption data.Accurately input billing data and analyse usage to identify discrepancies, trends, or cost-saving opportunities.Address client billing queries with clear explanations and prompt issue resolution.Collaborate with the Team Manager and Account Managers to resolve client queriesManage client complaints/queries ensuring query resolution procedure is followedManage the acceptance process and support successful registration of suppliesPrepare templated monthly, quarterly, and annual reporting as per the agreed workplan Skills and experience required: Experience of inputting data and using databases on a day-to-day basisSolid analytical skills to absorb complex data and energy tariffs & legislative requirementsExcellent communication and customer service skillsGood administration skills and attention to detailCompetent in Excel (intermediate to advanced level) and competent in MS Word and OutlookDegree level education or equivalent industry experience
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