Average Customs Coordinator salary in the UK

Customer Service Coordinator - Nespresso Location: Hatfield, Hertfordshire, AL9 5JNSalary: £24,500 - £26,000 per annum, DOEContract: Full time, PermanentHours: Monday - Friday, 9am - 5pm We are Mulmar, we are growing and we want you! With more than 30 years’ experience and over 130 employees throughout the UK and Ireland, Mulmar is a leader in the supply and maintenance of some of the world’s finest espresso coffee machines in offices, high street coffee shops, restaurants, airports, hotels and food retailers. We are now recruiting for a Customer Service champion to co-ordinate planned maintenance engineering services for customers across the UK. In addition to this as our Customer Service Coordinator you will be responsible for: Log service requests and schedule calls.Book in PPM appointments and arrange service visits for engineers.Liaise with Nespresso service desk colleagues, field engineers and Nespresso/Lyreco service departments.Maintain service records and generate reports.Escalate emerging major issues to the Team leader.Provide support to other service support teams as required. In order to be successful in this role you should have: Experience in a customer services environment working to and keeping tight timescales.Computer skills, with experience in the use of Microsoft Office.Experience of customer service support in maintenance, logistics or courier services is a definite advantage but this is not essential.Experience of using customer databases would be great. You should possess the following personal competencies: Customer service skills: Work with customers to assess their needs, provide information, resolve problems with an ability to resolve conflicts or disagreements in a constructive manner.Communication skills: Be able to express information to customers clearly and concisely, listens to others, understands non-verbal cues and responds appropriately.Attention to detail: Is thorough when performing work and conscientious about detail.Flexibility: Open to change; adapt behaviour or work methods in response to changing conditions, equipment and customer requirements.Interpersonal skills: Shows understanding, friendliness, courtesy and politeness to others; able to develop and maintain effective relationships with others.Resilience: Able to manage pressure and prioritise workload. If you feel you have the necessary skills and experience to be successful in either of these roles, click on "APPLY" today, forwarding an up-to-date copy of your CV for consideration in the first instance. No agencies please.

Job Title: Customer Assistance Coordinator - Medical Office/Hybrid Location of work: Croydon Office/Hybrid Salary: £27,013.60 Bonus: £2045 performance bonus The role: As a Medical Assistance Coordinator, you will be helping our customers in their hour of need, any place and at any time You will be delivering outstanding experiences by providing practical solutions and advice at a time when your help is needed most. You will use your organisational skills in a kind and empathetic way, ensuring our customers are cared for at every step of the way. Dealing with both inbound and outbound calls, you will have excellent communications skills with the ability to stay calm under pressure. Hours: This position is based on a 35-hour week and will include working weekends and bank holidays, covering shifts between 7am and 10pm. You may also be required to work some night shifts from 9pm to 7.30am. Office Life: We are proud of our inclusive, diverse and supportive working environment at Allianz Partners. There is lots of experience within the team to help you on your journey, plus many incentives to keep you motivated! We have a break-out floor to take well-earned breaks, with a kitchen and vending machines if you are feeling peckish! You will be part of an outstanding customer focussed organisation where we care for each other and which makes us a great place to work Our vision is to be renowned as the caring premium UK Assistance provider. We strive to deliver an exceptional customer experience at all points of assistance. To achieve this - You will: Handle all in and outbound calls in a helpful, polite and professional wayProvide proactive solutions to our customersMonitor all aspects of the task to ensure all services are provided at the agreed time and customers are kept fully appraised of the progressTo ensure all product and technical knowledge is applied at every opportunityHandle all regulated complaints within the FCA complaint guidelines About you: You will have a good level of general education, including Maths & English A-C GCSE or equivalentA genuine desire to provide a high level of customer serviceHave the ability to effectively manage multiple casesAble to show empathy and remain calm in a pressurized environmentFlexible and able to work a variety of shifts Desirable: Previous experience of working from home within a telephone based environment/call centre Staff Benefits You will receive excellent training for this role as we are dedicated to 'Achieving Excellence Through Learning.’ You are always encouraged to bring your ideas and highlight any areas for improvement in processes. In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits. We will provide you with competitive salary and contribute towards a company pension scheme. You will have access to a range of discounts on Allianz products, as well as vouchers and discounts for high street and online retailers. You will also benefit from our company bonus scheme, Private Medical Cover, competitive annual leave, annual Flu vaccination, annual Eye Care vouchers, discounted Travel Insurance, Roadside Assistance free after 6 months’ probation, Corporate Social Responsibility and an Interest free season ticket loan after probation. Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation. About Allianz: Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, grow, and shape a better future for our customers and the world around us. Dedicated to bringing global protection and care, Allianz Partners is the B2B2C leader in insurance and assistance solutions in the following areas of expertise: travel insurance, assistance, mobile device & digital risks insurance, international health & life and automotive insurance. We care for our customers, and our caring nature extends to our employees. We don't just hire people, we commit to them, nourish them and invest in their careers because we recognize that your development goes hand in hand with our growth and success. We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation. Join us. Let's care for tomorrow.

Customs Clearance Coordinator Do you have Customs clearance experience and looking for a new role Our client based in Dover are now looking for two new members to join their team. The Role: You will be responsible for helping to organise all shipments with their customers across the world, ensuring costs and documentation are as scheduled, You will need to have a understanding of import quotas, tariffs, trade agreements and HM Revenue and Customs regulations, such as restrictions and licences, as a member of the team your role will involve checking all is in order You will also need to have knowledge of customs procedure codes and processes for both imports and exports, regardless of types of commodities also have a good understanding of road and sea freight processes including customs entry creation. For this role it would involve being able to manage deadlines and sometimes difficult situations, therefore an element of negotiation is required to be able to meet timescales plus keeping the database and online system up to date when needed Essential Criteria: Previous Freight Forwarding experience.Previous Customs experience.Good customer services skillsExcellent Planning and Problem-solving skills.Good IT knowledge About the Company: Our client is the world’s Leading Logistics company with many offices all around the world and deliver best in class services and solutions Salary & Benefits: Our client is looking to pay between £25k - £30k for the right candidate depending on experience., plus a pension scheme. For this role there is a shift working pattern, four on and four off - days and nights. Apply today – immediate interviews being held.