Average Customer Operations salary in Windsor, Berkshire

Customer Service Manager Location: Slough/Windsor Competitive salary dependent on experience Permanent & Full time On-site parking offered! PG20780 Language Recruitment Services (LRS) is currently looking for a Customer Service Manager to join a growing company based in the Windsor/Slough Area. The successful candidate will play a pivotal role in ensuring the seamless operation of the customer service team, maintaining effective coverage for a high volume of enquiries, and upholding the highest standards of service quality. This role offers the opportunity to work for a dynamic company in the automotive sector. You'll have the chance to enhance your client service and team management skills within a multicultural team environment that values support and respect. Main Duties Customer service manager Coach and mentor team membersReport on daily weekly and monthly call, sale, and complaint statistics.Review staff performance and set goals and training plans.Liaise with different departments and stakeholders to communicate any issues or suggestions for improving service.Communicate with the team on strategic matterTake part in monthly meetings and sales reviews to improve overall services and efficiency of the businessDeliver an outstanding customer experience across all channels In order to apply for this role, you will need the following: Previous experience in Customer Service ManagementFamiliar with online customer service proceduresGood knowledge of Microsoft Office, including Word and ExcelExperience leading a team and collaborative mind-setAbility to work across teamsConfident telephone manner with strong interpersonal and communication skillsHigh attention to detail, organisation, and ability to prioritise tasks If you have a background in Client Service Management, Team lead, Customer Service Manager or Customer Support Manager, we look forward to receiving your application Thank you for applying to Language Recruitment Services, the Language Recruitment Specialist with over 35 Years’ Experience in multilingual recruitment. Applications can only be accepted from individuals who are eligible to work in the UK. We may not be able to reply to you due to the volume of applications received. In the event there are no suitable roles available for you at the moment we may hold your details on our database and contact you in the future should a suitable vacancy arise. LRS is An Equal Opportunities Employer

Due to business growth, our client, a recognized player in the freight forwarding and transportation industry who are known for offering high class supply chain and logistics solutions, are looking to recruit a Customs Reclaims Coordinator, to based at offices in Colnbrook, Berkshire. On Offer: An attractive salary up to £27,000 per annum, dependent on experience with yearly salary reviewMonday to Friday working hours, 08:30am - 5:30 pm20 days annual leave (ising to 25) + Public holidaysConfidential EAP platform for you and your immediate family members as spouse/partners and children aged 16 to 24 in full-time education, living in the same household.Access to our Employee Discounts and Perks, which includes Grocery Shopping, Holidays,After 1 year of service - Private Medical Scheme & Company contributions increase 9% for the Group personal Pension Plan Duties and Responsibilities of the Customs Reclaims Co-ordinator: Assist the Managing Director and the Head of Customs in the execution of their duties in support of the Managing Director’s vision for the company.Ensure that all reclaims are managed and dealt with in a timely manner.Ensure the reclaim spreadsheet is kept up to date and all parties informed of the current reclaims situation as per deadline.Maintain close liaison with Finance to ensure visibility for the business.Help to provide guidance to the customs coordinators on how to process reclaims.Report to the line manager any amendments to customs declarations done by you.Ensure all operational activities are completed and followed up correctly in accordance with SOP’s and organisational policy.Provide support and holiday coverage as and when required.Liaise with HMRC and assist with maintenance on customs procedures.Look and propose new efficiencies in customs and Customs Claims workflow.Assist with REDS (Registered Excise Dealers & Shippers).Report any sales leads (new clients) to the line manager for distribution to the sales team.Implement and improve new efficiencies in customer workflow in conjunction with line manager.Ensure all reports & KPI are generated by given deadlines and handed to line manager.Complete ad-hoc and spot checks on entries and submit reports to line manager and Head of Department weekly.Create training programs for new starters and existing staff on Customs systems, procedures and Import/Export regulations. To Be Considered: Sound knowledge of the post clearance amendment process essential.Ability to assist with Import/Export Compliance issues and queries. For more details, please contact Willis Global - a leading Recruitment Consultancy for the Supply Chain and Logistics industry

Customer Service Manager with Italian Location: Slough/Windsor Competitive salary dependent on experience Permanent & Full time On-site parking offered! PG2202780 Language Recruitment Services (LRS) is currently looking for a Customer Service Manager with Italian to join a growing company based in the Windsor/Slough Area. The successful candidate will play a pivotal role in ensuring the seamless operation of the customer service team, maintaining effective coverage for a high volume of enquiries, and upholding the highest standards of service quality. This role offers the opportunity to work for a dynamic company in the automotive sector. You'll have the chance to enhance your client service an d team management skills within a multicultural team environment that values support and respect. Main Duties: Coach and mentor team membersReport on daily weekly and monthly call, sale, and complaint statistics.Review staff performance and set goals and training plans.Liaise with different departments and stakeholders to communicate any issues or suggestions for improving service.Communicate with the team on strategic matterTake part in monthly meetings and sales reviews to improve overall services and efficiency of the businessDeliver an outstanding customer experience across all channels In order to apply for this role, you will need the following: Fluency in Italian preferredPrevious experience in Customer Service ManagementFamiliar with online customer service proceduresGood knowledge of Microsoft Office, including Word and ExcelExperience leading a team and collaborative mind-setAbility to work across teamsConfident telephone manner with strong interpersonal and communication skillsHigh attention to detail, organisation, and ability to prioritise tasks If you have a background in Client Service Management, Team lead, Customer Service Manager or Customer Support Manager, we look forward to receiving your application Thank you for applying to Language Recruitment Services, the Language Recruitment Specialist with over 35 Years’ Experience in multilingual recruitment. Applications can only be accepted from individuals who are eligible to work in the UK. We may not be able to reply to you due to the volume of applications received. In the event there are no suitable roles available for you at the moment we may hold your details on our database and contact you in the future should a suitable vacancy arise. LRS is An Equal Opportunities Employer