Average Customer Manager salary in the UK

Red Recruitment is recruiting a Customer Success Manager in Banbury to join our client, a premier contact centre outsourcing business, dedicated to delivering exceptional service to their clients. As a Customer Success Manager, you will lead a team of Customer Support Advisors to ensure the consistent delivery of exceptional customer service. You will drive team engagement, nurture talent, and enhance the customer experience, ultimately fostering client confidence and business growth. This is a full-time position and the salary is £28,000 per annum. Package for a Customer Success Manager: Salary: £28,000 per annumHours: Monday - Friday, 9am - 5.30pmContract Type: PermanentLocation: Banbury, Oxfordshire Key Responsibilities of a Customer Success Manager: Leading and developing a team of Customer Support Advisors to achieve high performance and service excellenceConducting regular coaching and feedback sessions, including monthly 1-2-1s, to support individual and team developmentEnsuring team members are equipped to handle escalations, with Team Leaders taking ownership of issue resolutionEffectively managing change within a fast-paced contact centre environmentUtilising relevant systems to monitor team performance, allocating resources efficiently, and implementing service improvementsEnsuring adherence to health and safety, environmental, equal opportunities, and customer service standardsContinuously improving existing processes to drive business efficiencyManaging performance assessments and personal development plans to support employee growthOverseeing absence management to maintain a high standard of service delivery Key Skills and Experience of a Customer Success Manager: Excellent verbal and written communication skillsStrong understanding of computer systems and processesProven experience coaching and developing teams while achieving operational KPIsStrong people management skills, including performance and absence managementAbility to plan, prioritise, and manage workloads effectively If you are interested in this position and have the relevant skills and experience required, please apply now! Red Recruitment (Agency)

Customer Success Manager £50,000 Basic + OTC | SaaS & Compliance Manchester - Hybrid We’re a proactive Customer Success Manager to join a fast-growing SaaS company revolutionising compliance management. As a Customer Success Manager, you’ll be the key advisor for our customers, ensuring seamless onboarding, driving platform adoption, and delivering exceptional experiences. This role is all about building strong partnerships, identifying growth opportunities, and fostering loyalty. Key Responsibilities: Build and maintain long-term customer relationships.Drive retention, renewals, and identify upsell opportunities.Guide smooth onboarding and provide tailored coaching.Deliver training sessions to maximise engagement.Develop helpful customer resources and share feedback to improve the product.Assist with demos and provide valuable insights to refine strategies. Who We’re Looking For: We want a proactive, customer-focused professional with SaaS experience and a proven track record. You should be a self-starter with strong problem-solving skills, emotional intelligence, commercial acumen, and a passion for quality. Apply now to be part of our dynamic and growing team!

Customer Account Manager - Widnes You will be required to be on call 1 night per week (leaving 1 hour early) and will include one weekend in 7 (on the phone having the Monday off) Hours: 8am - 530pm - Widnes offices Salary will be £29,250 per year plus bonus Our client a leading transport services company is currently seeking a Transport Customer Service Administrator to join this fast paced and growing business. The operational role ideally is looking for someone with Customer Service/ administration experience looking for their next challenge and to join this friendly and dedicated team. Your Responsibilities will include: Dealing with Customers daily, Great listening skillsScheduling routine maintenance and liaising with clientsAssisting with vehicle procurement, licensing, registrationsPreparing driver documentation and working with the driversProviding administrative support to the Customer Service Manager Ideally you will come from a customer services role, and have experience using Excel and Microsoft Office. You will be organised and have excellent attention to detail and be a great communicator and team player - Apply now for an interview! Job Type: Full-time