Average Customer Manager salary in the UK

The Pilot Group Customer Service Manager Our businesses cover electrical wholesale, energy management, EV charging and traffic control systems, working across a wide range of commercial and industrial applications - This role sits specifically in ESL who are one of the businesses that make up the group- they are in essence a global trading business. ESL connects the demand and supply of industrial electrical components. As the world shifts to a more electric future, ESL helps customers procure their needs in this space by thinking and operating differently. The company joins supply chains together in a simple and easy-to-deliver way. ESL sources requirements internationally to develop long-term relationships with customers and suppliers, we hold stock in three warehouses (UK, Europe, and America), we provide next-day delivery, and we provide local service in many countries by communicating in more than 18 different languages. ESL is headquartered in Manchester with people located around the world. It was founded by two female entrepreneurs 17 years ago (both are still in the business) and the company has continued to deliver double-digit growth year after year. The company has 75 amazing people with brilliant skills. We are now on a journey to build on this fabulous platform to create an even more connected and more automated environment that delivers outstanding service to our chosen markets. Summary You will work as part of the Customer Service Team within ESL- The main purpose of the role is to lead and drive the Team in delivering market leading Customer Service. You will also be required to oversee the Team and drive results in line with Business Growth. This is a vital role that ensures alignment between key business functions and will enable and drive increased growth and efficiencies within the business. Someone who is decisive, resilient, confident, organized, strategic, analytical, relentless, energetic and driven will succeed and thrive in this role. Main Responsibilities Review, manage and be accountable for business processes to ensure market leading internal and external customer service.Enhance and maximise internal processes and ensure a continuous improvement mentality and methodology is adopted across the team.Lead the team in managing, maintaining and growing day to day business relationships for long term sales success.Keep accurate records of discussions or correspondence with customers and ensure team do the same and ensure this is a key task adopted and followed by the team.Collaborate with internal teams across sales, customer service, logistics, sourcing, buying, finance to ensure business alignment which achieves growth goals of the business and ensures positive commercial outcomes for the business while maintaining market leading customer service.Investigate and solve customers’ problems, which may be complex or long-standing, that have been passed on by customer service assistants to ensure a positive commercial and customer centric balanced outcome.Be accountable for internal people processes.Drive a culture of continued professional development.Be accountable for capacity planning and work with other departments to ensure cross functional business outcomes achieved and create a high performing team.Be responsible for overseeing recruitment and onboarding for all customer service.Build and be accountable for teams KPIs to ensure team and business alignment to achieve companies’ growth goals.Build and report team function outputs to ensure, using data, business alignment and determine the level of customer service being provided ensuring data, not opinion, is used to drive actions.Participate and lead ad hoc business projects.Manage, plan, and coordinate internal and external meetings, trips and visits as well as supporting the planning and coordinating of hospitality and entertainment internally and externally.Any other duties within the post holder’s competence as requested. Customer Service Manager Benefits: Monthly Peer recognition awardsHolidays increase with length of serviceOpportunity to buy additional holidaysLife AssuranceHealthshield - health cash plan that allows you to claim healthcare costsSalary Sacrifice Savings SchemeRegular charity eventsInformal, supportive and friendly team Location: Head Office, Manchester (Short walk from Manchester Victoria train station) Commutable from: Manchester, Greater Manchester, Oldham, Rochdale, Warrington, Widnes, Runcorn, Preston, St Helens, Altrincham, Stockport, Bury, Bolton, Leigh, Wigan, Wilmslow Recruitment Agencies; The Pilot Group operates a strict PSL and will not accept any unsolicited CVs sent to any member, employee, representative or business unit of the Pilot Group. Any unsolicited introduction will be treated as a CV 'sent in kind’ and as such The Pilot Group rejects all liability to pay any such fees for an unsolicited introduction.

My client, a forward thinking manufacturer supplying into the retail sector are looking to recruit a Customer Operations Manager. Reporting into the Commercial Director the purpose of this role is to ensure seamless and exceptional service delivery for their clients. Key responsibilities include: Managing a service delivery team including logistics, internal account execs and sales support adminOversee the management of key accounts to ensure client satisfaction and retentionPrepare key client KPI/SLA dashboards for client review meetingsContract management including reviewing client aged stockResponsible for the client on-boarding processPrepare and present regular reports on sales performance, account status, and team productivityProject manage the client tender process, collaborate with cross functional teams to gather necessary information Work closely with marketing on prospective clientsReview and upgrade the CRM systemsBe the first point of contact for qualifying inbound sales enquiries Suitable candidates must have a proven track record in a B2B environment managing large contracts, be proficient in CRM software and have previous team management experience. This is an excellent opportunity to work for a leading manufacturer who have sustainability at the heart of everything they do. Please apply now for immediate consideration.

An exceptional and unique opportunity is available to join a leading independent property company in West London, Brentford, as a Customer Care Manager. This role involves managing new build reserved plots from reservation through to completion. Location: BrentfordSalary: Up to £42,000Hours: Monday-Friday, 9am-5:30pmBenefits: 28 days holiday including bank holidays, strong estate agency brand with opportunities for rapid progression.Requirements: At least 2 years' industry experience in a similar role, fast-track progression opportunities. This position is ideal for an experienced property professional with at least two years of experience in Property Management, Customer Care in property, or Sales Progression. The role entails managing all reserved plots, coordinating show room viewings, ensuring compliance, handling general enquiries, managing administration, coordinating maintenance with contractors, and performing daily tasks while maintaining effective communication both internally and with external parties. Our client is seeking a highly motivated, detail-oriented individual who is confident in phone communication and skilled at managing the new build customer journey. The ideal candidate will have a proven track record of being highly organized and possess excellent communication skills. This role is perfect for someone with a talent for managing expectations, a strong passion for property, and a commitment to delivering exceptional service. For further information please call Ben at James & Partners.