Average Customer Handler salary in Birmingham

Robert Half is recruiting 5 Motor Claims Handlers on behalf of a growing insurance business. The role will be 100% remote and will initially be for a period of 3 Months with the opportunity for extension at the end or even possibility to move into a permanent role within the business. The hourly rate on offer for this role dependant on experience will be £12 - £14PH This role will entail speaking with customers to ensure that their Motor Claims are handled in a professional & empathetic manner, guiding customers through the insurance process to completion. Specific duties will include: Provide professional but empathetic service through the claims process via multiple channels including, phone and emailAble to anticipate the customer need and action to ensure process is managed in its entiretySupport customers through the process of their claim providing guidance and relevant information to support them and help them understand what is needed for prompt and accurate resolutionsEnsure a solid understanding of the procedure to be able to give customers accurate and consistent informationMaintain accurate records on the system ensuring making sure the highest standards of data integrity are upheldWork with wider team to resolve complex issues & escalate issues where neededContinuously strive to exceed customer expectations and deliver exception service You will need previous experience within one or more of the following: Motor Insurance Claims Handler, Motor Claims, Insurance Claims Handler. Additionally you will be available to start at short notice and must be willing to commit to the initial length of assignment. For more information please apply or get in touch with me by sending an updated CV Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: gb/en/how-spot-recruitment-scams-and-protect-yourself

Resolve Recruitment are delighted to be working with one of the UK's most successful independent chartered insurance brokerages. If you would like to join a company which places a huge emphasis on valuing both their clients and employees, then please apply. Due to continued growth, our client is currently looking to employ an experienced Commercial Account Handler. Salary: £27,500k to £45k (dependant on experience) plus extensive benefits Would you like to work for a Chartered Independent Insurance Brokers that offers exceptional support to their clients? Our client values the customer more than the level of commission it earns and is an ethically minded business with its morals in the right place. If you would like to work for a brokerage that will value you as an employee and offer you a long term career option, then please get in touch as soon as possible. You will ideally have over 2 years plus of experience within a commercial insurance brokerage. About the Commercial Account Handler role: You`ll be responsible for the account handling of commercial lines customers with risks ranging from Motor Trade, Property Owners, Commercial Combined and Fleet, with some being fairly significant risks/premiums. You will be a point of referral to more junior members of the team and you will use your expertise and experience to help with queries and occasional training/mentoring. You will look to identify opportunities to grow the book through offering relevant cross sales and referral leads. You`ll have excellent career development opportunitiesBenefits package including Flexible Benefits and pensionFree parkingGreat company culture and progressive working environmentVaried client base offering insight into new industry sectors Main duties in the Commercial Insurance Account Handler role: Responsible for growing our commercial clients through new business / arranging policies for new clientsBe a point of referral within the teamOrganise daily work to ensure compliance is met at all timesLiaise with Underwriters to help secure the retention of clients.Identify new markets, schemes and other opportunities to help grow the Business The skills you`ll bring to the Commercial Insurance Account Handler role: Thorough commercial insurance knowledge of at least 2 years is essentialExcellent written and verbal communication skillsStrong customer service focusOrganised and effective worker If you are interested in a long term career with a leading and morally astute broker, please send your CV ASAP.

We are looking for an experienced Motor Claims Handler to join an expanding Broker based in Birmingham.The role will involve; Efficiently handle all claims allocated to the job holder - job holder shall be responsible for a designated caseload handling claims from cradle to grave and liaising extensively with clients. Insurers, claimants, policyholders, Brokers and other expertsRefer claims which fall outside of personal authority levels to Line ManagerGather and process information, as directed, to support the effective assessment of more complex casesTo maintain and develop personal knowledge and skills through continued professional development as well as ongoing desk training and ensuring, that this is recorded in like with training and competency requirementsTo always conduct the business of the company in a courteous and efficient mannerThe job holder will, at various times act for the insured and the insurer. The job holder will be responsible for adhering to all the groups procedures and policies, in relation to the identification and management of the potential conflicts of interest and for the fair treatment of customers and will ensure they follow the systems and controls operating to ensure that this is the case Experience required; Previous experience dealing with claims for motor fleet, motor trade is required. Haulage would be an advantageExperience dealing with a varied portfolio of motor, liability and property related claims would be an advantageComfortable being in front of clients and excellent customer care experienceGeneral insurance principles and practiceA strong work ethic and time management skills to efficiently handle a large caseloadClass of risk, product and market knowledgeGeneral insurance regulation and business ethicsIT proficient - Excel knowledge and ability to present information. Acturis experience would be preferable We offer a competitive salary and bonus scheme, combined with a benefits package which can be personalised to suit your needs continuous training and development opportunities to progress your career with an ambitious and growing company.Please get in touch today for a confidential chat! Visit the IDEX Consulting Ltd website for further opportunities. Please note that the information supplied may be retained for up to 10 years for use in connection with future vacancies. For full information on how we use your data, please visit the IDEX Consulting website and view our Privacy Policy. Our Diversity, Equity and Inclusion Mission At IDEX, we strive for an inclusion-first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.