Average Coordinator salary in Croydon

Job Title: Customer Assistance Coordinator - Medical Office/Hybrid Location of work: Croydon Office/Hybrid Salary: £27,013.60 Bonus: £2045 performance bonus The role: As a Medical Assistance Coordinator, you will be helping our customers in their hour of need, any place and at any time You will be delivering outstanding experiences by providing practical solutions and advice at a time when your help is needed most. You will use your organisational skills in a kind and empathetic way, ensuring our customers are cared for at every step of the way. Dealing with both inbound and outbound calls, you will have excellent communications skills with the ability to stay calm under pressure. Hours: This position is based on a 35-hour week and will include working weekends and bank holidays, covering shifts between 7am and 10pm. You may also be required to work some night shifts from 9pm to 7.30am. Office Life: We are proud of our inclusive, diverse and supportive working environment at Allianz Partners. There is lots of experience within the team to help you on your journey, plus many incentives to keep you motivated! We have a break-out floor to take well-earned breaks, with a kitchen and vending machines if you are feeling peckish! You will be part of an outstanding customer focussed organisation where we care for each other and which makes us a great place to work Our vision is to be renowned as the caring premium UK Assistance provider. We strive to deliver an exceptional customer experience at all points of assistance. To achieve this - You will: Handle all in and outbound calls in a helpful, polite and professional wayProvide proactive solutions to our customersMonitor all aspects of the task to ensure all services are provided at the agreed time and customers are kept fully appraised of the progressTo ensure all product and technical knowledge is applied at every opportunityHandle all regulated complaints within the FCA complaint guidelines About you: You will have a good level of general education, including Maths & English A-C GCSE or equivalentA genuine desire to provide a high level of customer serviceHave the ability to effectively manage multiple casesAble to show empathy and remain calm in a pressurized environmentFlexible and able to work a variety of shifts Desirable: Previous experience of working from home within a telephone based environment/call centre Staff Benefits You will receive excellent training for this role as we are dedicated to 'Achieving Excellence Through Learning.’ You are always encouraged to bring your ideas and highlight any areas for improvement in processes. In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits. We will provide you with competitive salary and contribute towards a company pension scheme. You will have access to a range of discounts on Allianz products, as well as vouchers and discounts for high street and online retailers. You will also benefit from our company bonus scheme, Private Medical Cover, competitive annual leave, annual Flu vaccination, annual Eye Care vouchers, discounted Travel Insurance, Roadside Assistance free after 6 months’ probation, Corporate Social Responsibility and an Interest free season ticket loan after probation. Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation. About Allianz: Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, grow, and shape a better future for our customers and the world around us. Dedicated to bringing global protection and care, Allianz Partners is the B2B2C leader in insurance and assistance solutions in the following areas of expertise: travel insurance, assistance, mobile device & digital risks insurance, international health & life and automotive insurance. We care for our customers, and our caring nature extends to our employees. We don't just hire people, we commit to them, nourish them and invest in their careers because we recognize that your development goes hand in hand with our growth and success. We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation. Join us. Let's care for tomorrow.

An amazing new opportunity has started with a well-established and international creative design agency near Croydon, who are looking for a German speaking Project Coordinator. In this role you will be required to have outstanding communication skills in both German and English in order to work on a range of projects with the company's clients. This role offers a lot of training and progression - you will have autonomy and responsibility by running your own projects within a dynamic team where you will receive a lot of training and support. This role would be ideal for someone with strong language skills and a hardworking attitude. Your responsibilities will include: Be responsible for supporting relevant teams with project management and administrative tasksMaintain long-standing client relationships, as well as build on internal relationships across the companySupport Client Services department with proofs, sample shootings, coordinating mailboxes, etcLiaise with studio manager, design and artwork departments About you: You will be required to be a flexible and professional individual, with excellent attention to detail and able to manage workloads. An interest in artwork and design would be desirable, as well as experience in project management. Profile: Fluency in German and EnglishSolid experience in administrationRelevant industry experience is advantageousAdvanced knowledge of Excel and managing spreadsheetsAbility to co-ordinate multiple projects in a fast paced environment To apply, please send your CV in English and in Word format to Nina. languagematters is acting as an employment agency in relation to this vacancy.

About the role and company: Are you passionate about employee benefits and looking for an exciting opportunity to grow your career? Alexander Lloyd is partnered with a leading wealth management and employee benefits firm, who is currently seeking a talented and motivated individual to join the Group Risk team as an Employee Benefits Coordinator, in the Croydon office. This opportunity offers flexible hybrid working with 2x days a week in the office, 3x days working from home. Our client prides themselves on commitment to excellence and their innovative approach to employee benefits, and their dedication to delivering exceptions services to clients. As an Employee Benefits Coordinator, you will play a crucial role in supporting clients by managing the administration of employee benefits programs, including healthcare, retirement plans and ancillary benefits. Key responsibilities: Assisting with the administration of employee benefits arrangements across Group Risk and Healthcare (PMI), including enrolment, changes and terminationsCo-ordinate with insurance providers and third-party administrators, and vendors to ensure the smooth operation of benefits programsRespond to inquiries from clients, employees, and vendors regarding benefits eligibility, coverage, and claims.Assist in benefits communications, including open enrolment materials. Experience: At least 2+ years, Group Risk administration from within the Consultancy / TPA sectorStrong attention to detail and organisation skillsExcellent communication and interpersonal skillsA positive attitude and willingness to learn The successful candidate will have access to on-going training and support, as well as a collaborative and support work environment where your contributions are valued and recognised. Please quote 50656 when calling Yvette at Alexander Lloyd or email them at . This is only one of many vacancies we are handling, Alexander Lloyd is a specialist within Financial Services recruitment. Areas of expertise include Employee Benefits, Compliance, Pensions, Group Risk, Paraplanners, Sales Support, T&C etc. Due to the high amount of interest that we receive for each of our roles unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants you have not been shortlisted for this role. Please continue to check our website www.alexanderlloyd.co.uk for any other roles which may be of interest.