Average Complaints Handler salary in the UK

At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. We are looking for a new complaint handler to join the team. The successful candidate will handle and manage a portfolio of complaints adhering to company and industry standards. Investigating each complaint to understand the root cause of the complaint, arriving at a fair and reasonable outcome which is communicated to the customer over the telephone and/or e-mail. Key responsibilities: •The role requires you to handle complaints aged 3 working days or less in accordance with People’s Partnership company process and regulatory requirements, maintaining customer service standards and ensuring that customer/complainant needs are met and exceeded. • Investigate and understand the customer’s complaint, recommending and providing appropriate resolutions, ensuring that all reactive or preventative work is carried out whilst maintaining a full and thorough audit trail. • Produce relevant client and internal correspondence materials as required. • Log complaints accurately and in timely manner. • Calculate and recommend redress, distress and inconvenience payments. • Handle complex and challenging calls. • Provide feedback to team leaders and managers, as appropriate, where employee development needs are identified via complaint information. • Support all business areas with complaint queries and guidance. • Identify and recognise vulnerable customers - and respond appropriately. What we are looking for: • Have an ability to build and establish a prompt rapport with the complainant. • Be able to negotiate successfully with customers and resolve matters to their satisfaction. • Be able to handle a varying and demanding workload that, often, requires bespoke solutions. • Be effective in creating strong connections and networks throughout the business. • Be clear in your communications, both written and verbally. • Have great attention to detail. What you can expect from us: ? Generous pension contributions with an employer contribution of up to 14%? 25 days starting annual leave allowance (rising with service) plus your birthday off? Onsite Parking (in Crawley offices)? Income protection, critical illness cover & death in service insurance? Employee healthcare ? Parental and adoption leave? Learning & development opportunities, paid for professional qualifications and study support? Subsidised restaurant ? Volunteering days and charity payroll giving? Onsite gym? Ride-to-Work scheme? Social clubs and events You can learn more about how we support our employees on our website Disability Statement People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best "you".

Huntswood is recruiting experienced Complaint Handlers to join our dynamic utilities complaints team based in Glasgow. Use your expertise to resolve customer issues related to billing, missed appointments, and meter problems for a leading utilities company. What We Offer: Contract Duration: till end of August 2025Start Date: 31st March and 14th April 2025Day Rate: £155 per day (Umbrella recruitment only - we can assist with this)Location: Glasgow City Centre (Full-time in office for training and sign-off, with hybrid working available after - 3 days a week in office) Why Huntswood? Build enduring relationships and gain valuable experience for future campaignsJoin a team that became part of the ResultsCX organization in February 2024, a leading provider of transformational Customer Experience Management services to global brands What We're Looking For: Experience in investigating customer complaints, ideally in the utilities sectorCommitment to working at our Central Glasgow officeExcellent communication and interpersonal skillsAbility to work independently and as part of a teamStrong attention to detail and proficiency in navigating in-house databasesProficiency in MS Office, particularly MS Word As a ResultsCX company, Huntswood is committed to equal opportunity and affirmative action. We consider all qualified applicants without regard to race, colour, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law. Huntswood will only request contact details via email when initiating contact and will not ask for any other personal information. Ready for this exciting role? Apply now and start your journey with Huntswood!

Job Title/Location: Complaints Handler, Surrey/WFHSalary: To £30,000 + bonus + pensionOffice/WFH: Office based training, then 4 days office & 1-day WFH per weekRequirements: Experience in complaints handling, reporting & identifying trends with strong analytical skills. This experience must be within Financial Services, Banking, Insurance or other regulated industries.Role Snapshot: Investigating complaints, providing insight through complaint packs and driving improvements in customer service processes across several teams. The Company: Our client is an innovative, established business that has expanded well over the last 4-5 years, now standing at around 180-200 people with product demand increasing. The Role: Your remit in this Complaints Handler role is to ensure the highest standards of service in handling customer complaints, identifying trends and improving resolution at the first point of contact. Key responsibilities include: Act as first point of contact for customer complaints, ensuring they are handled efficiently and professionally to maximise resolution at first contact.Conduct in-depth complaint investigations, identifying root causes and drafting comprehensive responses to ensure a fair and consistent approach.Develop and maintain complaints packs that highlight key trends, recurring issues, and areas for service improvement. Present findings to senior management to drive proactive solutions.Perform quality checks on complaint resolutions and customer interactions to ensure adherence to company standards and regulatory guidelines.Provide feedback and coaching to Customer Service teams to enhance complaint handling skills.Collaborate with internal stakeholders to improve processes, streamline complaint handling, and enhance customer experience.Lead engagement meetings/share best practise with other departments. Skills / Experience Required: For the Complaints Handler role our client needs people with experience in experience in complaints handling, reporting & identifying trends with strong analytical skills. This experience must be within Financial Services, Banking, Insurance or another regulated industry. Additional Information: The salary for this Complaints Handler role is up to £30,000 + bonus, pension to 16%, free parking, life & health benefits. A lovely working environment, a progressive business with a track record of training and developing people. Please apply below. The Complaints Handler role is one of many vacancies we are handling. ARC is a specialist within Financial Services recruitment and the Consultant handling this role has over 30 years of experience in this field. Areas of focus include administration, compliance, business analysis, customer service, project/programme management, paraplanners, sales support, marketing, underwriters and group risk/employee benefits related roles. Check the website and feel free to call Darren Snell at any time.