Average Complaints Handler salary in Glasgow

Huntswood is recruiting experienced Complaint Handlers to join our dynamic utilities complaints team based in Glasgow. Use your expertise to resolve customer issues related to billing, missed appointments, and meter problems for a leading utilities company. What We Offer: Contract Duration: till end of August 2025Start Date: 31st March and 14th April 2025Day Rate: £155 per day (Umbrella recruitment only - we can assist with this)Location: Glasgow City Centre (Full-time in office for training and sign-off, with hybrid working available after - 3 days a week in office) Why Huntswood? Build enduring relationships and gain valuable experience for future campaignsJoin a team that became part of the ResultsCX organization in February 2024, a leading provider of transformational Customer Experience Management services to global brands What We're Looking For: Experience in investigating customer complaints, ideally in the utilities sectorCommitment to working at our Central Glasgow officeExcellent communication and interpersonal skillsAbility to work independently and as part of a teamStrong attention to detail and proficiency in navigating in-house databasesProficiency in MS Office, particularly MS Word As a ResultsCX company, Huntswood is committed to equal opportunity and affirmative action. We consider all qualified applicants without regard to race, colour, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law. Huntswood will only request contact details via email when initiating contact and will not ask for any other personal information. Ready for this exciting role? Apply now and start your journey with Huntswood!

Are you a great problem-solver with a passion for delivering outstanding customer service? We’re looking for Complaint Handlers to join our clients team and help resolve customer issues efficiently and professionally.As a Complaint Handler, you’ll be the first point of contact for customers, managing and resolving complaints via phone and email. You’ll play a key role in ensuring customer satisfaction by handling complex issues with empathy, professionalism, and attention to detail.Salary: £26,000 + Benefits working shift patterns between Monday - Saturday in GlasgowDuties: Investigate and resolve customer complaints efficientlyCommunicate clearly and professionally via phone and emailProvide excellent customer service and build positive relationshipsPrevent complaints from escalating furtherMeet performance targets and compliance standardsNavigate multiple computer systems to update customer records Experience: Twelve months complaints experience within a call centre.Ability to adapt and learnCommunication and listening skillsComputer literacy

Complaint HandlerSalary: From £25000-£25000Complaint Handler - StirlingAt Diligenta, providing an excellent customer experience is at the heart of everything we do so you will not be surprised to know we also believe in providing an excellent employee experience is just as important too.As part of the UKs leading Life and Pensions service provider, Diligenta offer a rewarding role supporting the varied customer needs of our client M&G plc, full training from day one, a competitive benefits package and an opportunity to reach your personal and career aspirations and study for financial services qualifications. If you are looking for an opportunity to start or build on a career within the Finance industry, or maybe want to get back into the workplace after some time out or maybe just want to be part of a great group of likeminded people who are passionate about excellent customer service and have experience in going that 'extra-mile' for a customer to deliver an exceptional service, then we would love to hear from you.Our aim is to transform our clients' operations and be acknowledged as the Best in-class Platform based Life and Pensions Administration Service provider. The Diligenta culture is founded on positive change and development and our employees often describe Diligenta as feeling like 'home'.Summary of the role: Financial Services OR complaint handling experience is requiredUp to £28,000 per yearWorking hours are 37.5 hours per week, Monday to Friday between 8am and 6pm so no evening or weekends that would impact your family and social lives!The role is located at the new and modern office in Kildean Business Park. We offer free on-site parking with a free regular bus services to and from our site, including a free shuttle bus from Stirling station so getting there could not be easier and will not cost you the earth.A hybrid working arrangement is available once fully trained and accredited. The length of this training will depend on your ability to pick up the role and start to work independently. Benefits: We offer 31 days holiday (including bank holidays)Eligibility for a discretionary bonusAccess to our contributory pension schemeSupport for financial services qualificationsAn expansive employee discount site saving you money on anything from your weekly food shop, to holidays, electrical goods and financial services, amongst many other great employee benefits.Excellent employee wellbeing and assistance support programmes What you'll be doing:Sometimes things don't go as people expect and when that happens, we need compassionate and caring people like you who can work closely with the customer to resolve their complaints and queries in the right way and bring about the right resolution, normally at a time in their lives when they need it the most.Work could be phone, letter or email based depending on the best way to resolve each individual issue. We pride ourselves in delivering exceptional service and ensuring our customers feel satisfied, so being able to turn a negative experience in to a positive one is at the heart of this role.What we're looking for: Financial Services OR complaint handling experienceYou will need to have a real passion for helping people and being from a financial services, complaints handling background, having investigatory skills and/or customer journey experience is an advantageA good basic knowledge of Microsoft Office (e.g. word, excel) and computer competency is essential to the role. PandoLogic. , Location: Stirling, SCT - FK8 3AB