Return Administrator
Alliance Automotive Group (AAG) are a leading distributor of passenger and commercial vehicle parts to the independent automotive aftermarket. We operate in the UK, Ireland, France, Germany, Poland, and Netherlands. We are a subsidiary of Genuine Parts Company (GPC) and the home of NAPA racing UK, competing in the British Touring Car Championship (BTCC). With combine turnover of over 15 billion and over 230 locations within the UK and growing, our network supplies light and commercial vehicle parts to over 36,000 independent garages, fast fit centres, and transport operators throughout the UK. We currently have a vacancy for a Credits and Returns Administrator based at the Milton Keynes Head Office. The departments objective is to alleviate the Branch Managers from spending time investigating invoice and credit bounce backs that fail to match on the system. Responsibilities: To intercept unmatched credits To accept, pass, match credits where deemed fit or no further action to be taken Match credit notes to return notes and clear from the systemChallenge suppliers on handling charges and carriage chargesChallenge suppliers on rejectionsChallenge suppliers on warranty claims To review reason behind bounce back and code accordinglyTo action solution if no further investigation is requiredTo pass on to BM if a response is required that will require authorisation by RMDTo notify BM of stock adjustments to be madeTo escalate on going or more severe issues to department manager This role description is intended as a summary of the role and is not an exhaustive list of duties, the post holder is expected to undertake any tasks and responsibilities as required and deemed appropriate by the business. Desired requirements; Knowledge of MAM and Autopart or similarPurchase Ledger experience would be preferableCredits and Returns processes would be preferableReturns to supplier knowledge would be preferableStrong written and verbal skills, be computer literate in Microsoft package and have impeccable attention to detail Benefits and other information: Competitive salary and annual leave entitlementPension ContributionStructured career path and bespoke trainingCycle to work schemeDiscounts and cashback from 1000s of high street stores via AAG Benefits Portal including GroceriesTravel and hotel staysEating outTechHealth and Wellbeing
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