Average Case Manager salary in Taunton

Are you a Healthcare professional who is looking for a fresh and exciting new career?My client is a prestigious award winning organisation, whose main focus is on delivering world class customer service to its customers. This is a fantastic opportunity to join their growing business, who offer exceptional training in an outstanding professional environment. The RoleThe Clinical team have a variety of healthcare and clinical experience, such as paramedics, radiographers and nurses. Together they are able to provide exceptional support to customers who have been diagnosed with complex medical conditions, such as cancer. The team provide a single point of contact for customers to discuss their ongoing treatment as they support them through their treatment journey. They also liaise with healthcare professionals and hospitals to ensure they have the information needed to support these complex medical claims. Responsibilities and DutiesThis is a fantastic opportunity for you to utilise and retain your skills and experience, to help support our customers and their families when they need us the most. The successful candidate will have a willingness to act as front-line support to their customers via all communication channels, including email and telephone with some of the main aspects of the role including; Being a part of the customer pathway, proactively reviewing the eligibility for the customer to make use of their health policy in line with their policy cover.Signposting, where required, to enable access to other eligible servicesUse clinical skills to inform decisions on highly complex treatment eligibility e.g. levels of care, hospital length of stay and treatment optionsWork proactively with providers to ensure care is appropriate to need and eligible under their policyMaintain up to date and accurate knowledge of current best practice and clinical guidelines Support front line business areas where there are clinically complex cases to provide clinical case management supportMaintain up to date and accurate knowledge of appropriate products, policies, and initiatives to ensure that all queries are answered accurately. Salary: Starting at GBP30756 rising to GBP32744 (after probation) Hours: 37.5 hours per week (between the hours of 8am and 6pm) Benefits: Car parking on site, subsidised canteen, charity days, flexible holiday entitlement, comprehensive induction, commitment to ongoing training, pension, private health insurance, life insurance, cycle to work scheme plus others.

Job Title: Remediation Complex Support Case Handler Location: Remote (candidates MUST be UK-based) Term: 6-month Contract (with possibility for extension) Rate: £Competitive - Inside IR35Do you have experience working in a complex remediation or redress programme in Financial Service? Do you understand the complexities and sensitivities of remediation programmes and are comfortable speaking directly with claimants to listen and help them with all aspects of submitting their claim? Our client is looking for a number of experienced, empathetic case handlers who are comfortable answering queries either by phone or by written correspondence to join the team on an initial 6-month contract with the potential for extension. Candidates must be available to start in July for a minimum of 6 months. Key Responsibilities:As an experienced remediation case handler, you will understand the complexities and sensitivities of a remediation programme. You will have an understanding of, and experience in the following: Financial Services Remediation principles and their application,Consequential Loss, Heads of Loss and their relationship to Remediation claims,Quick to understand complex scenarios and potential solutions,Compensatory interest principles Your main responsibilities will include: Triaging complex claims, answering and asking claimants questions in order to expedite claims,Contacting claimants by telephone and providing support and guidance in a professional and empathetic manner,Explaining Consequential Loss and claim principles to claimants,Building and maintaining strong working relationships.Utilising advanced Excel and Microsoft skills, including Office 365 and SharePoint. To excel in this role, you should have: Remediation experience in a Financial Services environment.An empathetic approach, be proactive with good listening skills and able to undertake potentially difficult and challenging telephone conversations.Excellent written and verbal communication skills.Prior experience working in a fast-paced environment.Exceptional analytical and data interpretation skills.Strong relationship management abilities.Proficiency in Microsoft Office 365, especially Excel and SharePoint How to Apply:If you meet the qualifications outlined above, and have specific remediation experience, we want to hear from you. Please note: This role is advertised by Morson Talent on behalf of our client. Only shortlisted candidates will be contacted.

RSR is a public safety, housing & enterprise security recruitment specialist. We assist public safety & housing employers find the right talent. We assist all employers when they want to source public safety, housing and enterprise security skills and experience. RSR Housing are currently recruiting on behalf of our client based in Taunton as a Case Work Coordinator - Criminal Justice to cover locations Minehead and Highbridge. The purpose of this role is to hold day to day responsibility for managing referrals, assessing and supporting clients in a way that allows them to maintain accommodation and make positive changes in their life. Such as working with clients to maintain units of the accommodation is to a high standard of health and safety. Working closely with them to establish effective management of personal finances for example, supporting the client to complete benefit claims and budgeting. This is a part time (30 hours per week and participation in an on-call, out-of-hours rota), permanent role offering a salary of £19,600 per annuum. Main Duties: Build positive and effective working relationships and agreements with relevant external agencies which will include working closely with criminal justice services.Progress and track referrals made into the service and outcomes for service users moving on from service.Complete needs assessment/risk assessment for clients leading to the delivery of key elements of support plans which meet individual client need and reduce re-offending.Give clients advice, information and provide an enabling service so that they can be signposted to and access appropriate services.Manage incidents and safeguarding and to ensure action is taken and followed up where required.Ensure that administration is done promptly and to a high standard using the electronic case management system; with detailed, concise and accurate recordsCo-ordinate and deliver meaningful occupation opportunities for clients.Maintain client records that are accurate and fully updated using the organisations client record system.Support analysis of this data, indicating areas of unmet need, and contribute to recommendations for changes in services.Utilise private rented move on opportunities to ensure effective service move on pathways.Take part in rostered systems of working which may include weekend and evening working as required.Take part in an out of hours on call system (1 week in 4) Essential Requirements: Have full driving license and access to own car.Good knowledge and ability to use Microsoft Word, email and basic spread sheets.Understanding of the causes of offending, homelessness and social exclusion and approaches which seek to address these.Ability to undertake Needs Assessment and Planning for people with complex social needs which includes taking a lead on multi agency working and partnerships.Previous work with homeless and/or other socially excluded people.Working as part of a team in a social or health care setting.Working with people with complex needs and challenging behaviour.Experience producing accurate reports and data as requested and at specified intervals. Role is subject to DBS check at the relevant level. Due to the high volume of applications we receive, if you do not hear from us within 7 working days, your application has been unsuccessful. If this role is not for you but you do know somebody who would be interested, please feel free to refer them to us! We have a "Refer A Friend" bonus scheme and we will reward you retail vouchers for any referrals who are not already known to us and are successfully placed! Red Snapper Housing is a member of the Red Snapper Group. The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. The Red Snapper Recruitment Group is an equal opportunities employer.